Customer Service Front Desk
Resume:
Kristine Guillot
Pensacola, FL *****
********@*****.***
Work Experience
Hotel Front Desk Clerk
Daiwa Roynett Hotel-Shizuoka hamamatsu japan
December 2022 to September 2023
• Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
• Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
• Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
• Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
• Collaborated with housekeeping department to ensure timely room readiness for arriving guests
• Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
• Performed check-out procedures efficiently while ensuring accuracy in billing information and providing departure assistance as needed
• Managed group bookings including check-ins/check-outs for conference attendees or tour groups while maintaining excellent communication with event organizers or tour guides Nursing Assistant
Helios care corporation-Shizuoka Hamamatsu Japan
December 2020 to December 2022
• Participated in ongoing professional development activities such as workshops or seminars to enhance knowledge and skills
• Ensured compliance with HIPAA regulations regarding patient confidentiality by maintaining strict privacy standards
• Educated patients on self-care techniques after discharge from the hospital or healthcare facility to promote successful recovery at home
• Provided support during emergency situations by following established protocols and assisting with resuscitation efforts as needed
• Assisted in the monitoring of fluid intake and output for patients on strict fluid restrictions or those at risk of dehydration
• Supported patients with activities of daily living (ADLs), including grooming, oral hygiene, toileting, and ambulation
• Maintained accurate inventory of medical supplies and equipment, ensuring availability for immediate use when required
Caregiver for Elderly
Lily's Group Home Aritama-Hamamatsu japan
June 2018 to November 2020
• Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and reported any changes or concerns to healthcare professionals
• Prepared nutritious meals according to dietary restrictions and preferences of clients
• Organized medical appointments and transportation for clients, ensuring they received necessary healthcare services on time
• Implemented cognitive stimulation exercises to promote mental acuity in elderly individuals with dementia or Alzheimer's disease
• Maintained accurate documentation of daily activities, medications administered, and any notable changes in client's condition
Customer Service Associate
Japan Post office-Shizuoka, hamamatsu japan
March 2017 to May 2018
• Receiving orders, calculating charges, and processing payments
• Entering customer information into databases, reviewing accounts and transactions, and modifying records
• Answering customer questions and complaints by phone, email, webchat, social media, or in person
• Monitoring customer satisfaction levels and following up with customers after a solution has been presented
Education
N2 Japanese Language Literacy in Japanese
U-TOC - Shizuoka ken Hamamatsu shi, Japan
2015 to 2017
N3 Japanese language literacy in Japanese
HICE - Hamamatsu Japan
2015 to 2017
N4 Japanese Language Literacy in Japanese
JICE - Hamamatsu Japan
2015 to 2017
High school diploma or GED
Pasig catholic college - Pasig
June 2011 to March 2014
Skills
• Japanese
• Adobe Photoshop
• Translation
• Multilingual
• English
• Writing Skills
• Proofreading
• Interpretation
• Teaching
• Vital Signs
• Patient Care
• Hospital Experience
• Customer Service (1 year)
• Computer Skills
• Front Desk
Languages
• Japanese - Fluent
• Tagalog - Fluent
• English - Fluent
Certifications and Licenses
Driver's License
July 2024 to July 2025
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