Customer Service Sales Manager

RODIAT ODEDELE NADEGE

512-***-**** ********@***.*** LinkedIn

SUMMARY

Passionate about forging transformative pathways in the accounting sector, bringing a dynamic blend of academic excellence and practical financial experience. Leveraging bilingual capabilities and intricate knowledge from hands-on roles, eager to drive operational efficiencies in growth-focused companies. I aim to utilize my skills to improve the business industry and to continually grow and evolve within the industry. EDUCATION

Huston-Tillotson University Expected Graduation: Spring 2025 BBA - Accounting

University of Abidjan (Ivory Coast, West Africa) Spring 2022 – Summer 2023 Associate Degree in Business Administration

SKILLS

• Precision analysis of financial data with trend identification capabilities.

• High attention to detail paired with exceptional organizational acumen.

• Articulate communicator with a flair for both written and verbal expression.

• Proficient in time management.

• Committed to exceptional customer service.

• Embraces change with adaptability and flexibility. RELEVANT COURSES

Financial Accounting, Managerial Accounting, Auditing, Taxation, Financial Management PROFESSIONAL EXPERIENCE

Financial Intern - Smallworld Money Transfer 06/2021 – 06/2022

• Led bilingual communication initiatives, expanding outreach to a broader international client base, and increasing client satisfaction rates by 15%.

• Orchestrated and monitored money transfer and foreign exchange transactions, ensuring over 98% accuracy and timeliness in all dealings.

• Actively partnered with operation, technology, and customer service teams to pioneer and implement process improvements, resulting in a 15% boost in overall customer satisfaction. Sales Manager – Mme TAO electrocom 09/2022-06/2023

• Established and nurtured strategic relationships with Dubai-based suppliers, reducing procurement costs by 20% and streamlining supply chain operations.

• Acted as a pivotal communication linchpin, leveraging bilingual skills to avoid misunderstandings, ensuring seamless business transactions, and cultivating trust among stakeholders.

• Crafted and implemented innovative sales strategies, resulting in a 25% increase in quarterly sales, and mentored a team of 10+ sales professionals to consistently exceed targets. LEADERSHIP & COMMUNITY SERVICE

Apple Coding Club 08/2023 – Present

• Developed and applied Swift programming expertise in team-based app projects, sharpening technical and collaborative skills.

Meal Distribution Initiative for the Homeless 02/2023 – 07/2023

• Contributed to community well-being by actively supporting meal distributions to the homeless, highlighting dedication to social responsibility.

• Volunteered time and expertise to provide free tax preparation services to individuals and families during tax filing season using the IRS tax preparation software and systems.

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