WFH CSR
Resume:
Gwen Aponte
New Braunfels, TX *****
***************@***********.***
**********@*****.***
Results-driven Senior Property Manager/Office Administrator with progressive business and proactive Customer Service focus. Adept in cultivating excellent tenant relationships while achieving profitable communities within a competitive market. Comprehensive experience managing diverse property multi-site portfolio operations consisting of seven properties), with a yearly progressive income exceeding $15.4 Million. Authorized to work in the US for any employer
Work Experience
Senior Property Manager/Project Manager
Marymount Gateway Iris Apartment - Sunnyvale, CA
November 2016 to February 2023
February 2023 to Present - Project Manager
• Managed a $15.4 Million property portfolio budget with rental increases of 25% exceeding Company’s strategy goals
• Oversee a team of 4 property managers with a portfolio comprising of multiple properties (Bay Area, Peninsula, Tri-Valley areas)
• “SWAT Team Takeover” - Assisted company in onboarding new employees at newly acquired properties
• Lead, manage, direct, and develop assigned communities’ management, leasing and maintenance teams
• Developed and oversee budgets and financial reports to maximize profitability
• Oversee and control Capital Expenditure Projects to meet or exceed budget expectations
• Managed, trained, motivated and developed successful Property Managers and staff for each community
• Raised Portfolio Occupancy from 83.85% to 97.01% consistently since managing the property portfolio
• Full P&L responsibilities for the properties
• Orchestrated property overhauls to include overdue inspections, file audits, staff training, and gaining resident trust
• Oversee compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations
• Oversee marketing, leasing campaigns and renewal programs as directed by company standards
• Manage the customer experience and ensure communities are meeting company standards
• Oversee property and resident files, general leasing / renewal activities, and rent collection
• Reviews weekly operating reports and financial statements to ensure financial performance goals and company standards are attained
• Ensure property maintenance meets company quality standards at all times
• Oversee daily operations of the communities and ensures that grounds, maintenance, and property are in superior condition
• Ensures teams complete work in accordance to all required compliance standards and applicable regulations
• Plan and conduct team meetings and trainings on an as needed basis
• Manages other projects as needed – legal, landlord-tenant county relationships (Housing Compliance Programs) and special projects; mold and water remediation in private homes, full scale renovations Business Office Administrator/Human Resources Specialist Christ Episcopal Church/Ventana School - Los Altos, CA April 2016 to November 2016
Office & Financial Accounting Administrator
St. Vincent De Paul - San Francisco, CA
August 2013 to March 2016
Human Resource Generalist - Office Administrator
Vanguard Cyber Solutions - New York, NY
December 2010 to June 2013
Property Manager
Vanguard Property Management - Claremont, CA
December 2004 to December 2010
Office Manager
Bronx Defenders (Public Defenders Office) - Bronx, NY September 2000 to June 2004
Education
BBA in Business Administration
Capella University - Minneapolis, MN
December 2021
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