Social Media Customer Service
Resume:
Johnathan Sotomayor
Experienced, High-Calibur, Ready and Willing
Round Rock, TX 78664
********@*****.***
Professional Summary
Fast-learning, malleable, and capable professional with extensive experience in customer relations, mobile technology, social media marketing, content creation and promotion, and sales interested in further broadening skillset to grow sustainability as an asset to a team. Authorized to work in the US for any employer
Work Experience
Content Reviewer
Accenture-Austin, TX
March 2021 to Present
• Employ precise judgement, communication, and analysis skills to determine the type and severity of impact of high volumes of content on viewers and facilitate corrections to content in line with client policy and requests in a timely manner.
• maintain constant contemporary knowledge and awareness of world events and politics, as well as their impact on communities and general social climates among different populations world-wide in order to moderate efficiently based on diverse cultural needs.
• Report regularly and efficiently on the status of client requests and maintain a constant flow of communication between teammates, supervisors and clientele to ensure consistent optimal results. Field Expert
Enjoy Technology-Austin, TX
September 2019 to February 2021
• Fostered relations with clientele via thorough communication practices to effectively understand and respond to customer needs.
• Through a diverse range of problem-solving skills and technological knowledge, assisted and guided customers through set-up, installation and maintenance of a variety of devices and services.
• Monitored incoming market-wide revenue and assisted with identifying and overcoming opportunities within the team, including training and cultivating team members individually and in groups. Manager
Michi Ramen Pflugerville-Pflugerville, TX
May 2017 to February 2018
• Practiced excellent customer service, cooking, and team management skills.
• maintained store cleanliness, functionality, and used creative and critical thinking with a team to reach promotional and renovation goals.
• handled bank related tasks, schedule-making, write-ups, system and policy creation, and hiring/firing duties.
Education
High school diploma or GED in General Studies
Pflugerville High School
August 2008 to May 2011
Skills
• Cooking (1 year)
• Management (1 year)
• Microsoft office (1 year)
• Receptionist (2 years)
• Scheduling (3 years)
• Basic Math (10+ years)
• Technical support (1 year)
• English (10+ years)
• Customer service (5 years)
• Live chat (1 year)
• Typing (5 years)
• Keyword research (1 year)
• SEO (Less than 1 year)
• Analysis skills (1 year)
• Windows (1 year)
• Microsoft Access
• Mobile devices (1 year)
• Content Creation (3 years)
• Social Media Management (3 years)
• Digital Marketing (1 year)
• Branding (6 years)
Additional Information
• Adaptable and receptive to redirection
• Comfortable and effective in a team-based or individual project.
• Proactive with seeking feedback and discovering growth opportunities
• Flexible in situations of critical or creative thinking
Contact this candidate