Team Members Customer Service

PHARAOH OSIRIS

405-***-**** *************@*****.***

OBJECTIVE

Dynamic and results-oriented professional with experience in management. Seeking to leverage expertise in strategic planning, team leadership, and excellence to drive organizational success. Ability to enhance productivity, foster a collaborative work environment, and achieve objectives through innovative solutions and effective team management. SKILLS AND ABILITIES

Management Performance Evaluations Computer Skills Master Trainer Delegation Customer Service

Project Management

Develop a detailed project plan, including timelines and milestones. Assign tasks to team members based on their skills and strengths. Identify potential risks and develop mitigation strategies. Implement improvements as needed to enhance quality. Interpersonal Skills

Develop genuine relationships with team members, showing interest in their well-being and professional development. Clearly convey information, expectations, and feedback to team members and stakeholders. Maintain a calm and composed demeanor during conflict resolution to set a positive example. Recognize and consider the emotions and feelings of team members. Decision Making

Evaluate data and information from various sources to understand the potential impact of different options. Ensure that decisions contribute to the achievement of the organization’s goals. Empower team members to make decisions within their areas of responsibility. Make informed decisions to keep the project on track.

EXPERIENCE

Housekeeper – Mathis Brothers 2000 - 2023

− Coordinated the ordering and replenishment of office supplies, ensuring adequate stock levels and cost-effective purchasing.

− Opened the store daily and prepared it for business operations. Manager – Service Management Systems 1990 – 2000

- Managed 30 employees by directing them to job tasks each day & evening.

- I assigned employees to different tasks as needed

- Supervised employees to make sure tasks were done properly.

- Mentored employees by training, evaluating, counseling, coaching each employee.

- Inspecting the work of each employee for quality improvement

- Administrative duties include customer service, sales, hiring, and terminating employees.

EDUCATION

Oklahoma City Community College

Associate In Humanities Degree

University of Phoenix – Oklahoma City, Oklahoma

Bachelor’s in business management

University of Phoenix – Oklahoma City, Oklahoma

Master’s in industrial psychology

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