Customer Service Data Entry
Resume:
Lakeita D Evans
*******************@*****.***
Hard working, result driven professional with many years of experience in the customer service industry.
Highly motivated who thrives in a challenging fast-paced environment whether it be independently or as
part of a team. Excellent Communication Skills, Time-Management, Employee Relations, and Analytical
skills. Medical Experience, medical receptionist, answering phones, Scheduling appointments, insurance verification & eligibility, data entry. Ability to multitask.
100 Insure October 2024 - Current
Medicare Advocate
●Assisting medicare consumers with plans details, updating benefits & allowances
●Working closely to build relations on educating plan options
●Assisting with medicare programs with internal and external stakeholders
●Answering inbound calls assisting consumers with enrolling into Medicare plans
American National Insurance, St Petersburg March 2024 - June 2024
Customer Support Agent
●Established relationships with clients and prospective clients and met with them daily.
●Consulted with clients to understand their needs, budget, financial goals, and current coverage.
●Meet with clients identified there needs and offer different insurance options and coverage.
●Educated clients the importance of different insurance plans.
Enterprise Solution Inc Agency (TCS/ Transamerica) January 2023 - March 2024
Claim Processor
●Handled customer information, processing insurance death claims, filing paperwork maintaining confidentiality.
●Analyzing insurance information.
● Performing data entry handling Insurance claims reimbursements.
●Assuring that the proper document submitted is completed correctly.
●Processing orders as received assuring & maintaining confidentiality according to regulation.
Reliant Pharmacy August 2022- January 2023
Associate
●Assist with placing in filling Rx’s orders, accommodating with customer services skills with assuring in
●Demonstrating with interpersonal relations completing assigned tasks, with high level of accuracy,
●Processing and documenting information as needed
Spectrum Mobile August 2019- June 2022
Customer Support
●Provide exceptional customer service, ability to educate and connect customers to technology and share the value of products while growing revenue and building lifelong customer relationships.
●Experience working with others on a team to meet customers’ needs.
●Superior skills fostering and developing strong customer relationships.
●Exceptional performance in maintaining call adherence specific to daily, weekly, monthly matrix.
K Force/ Humana April 2018- April 2019
Scheduler
●Scheduling in-home services and assisting with nurse practitioners, Practice exceptional customer service and telephone techniques.
●Contributes to team effort by accomplishing results.
●Assist clients with everyday needs (personal hygiene, using the restrooms, grooming etc.)
●Provide appropriate emotional support.
●Proven record of producing accurate, professional, and perfect documents in a timely manner.
●Able to maintain accurateness in data entry.
●Remain calm and helpful when dealing with upset customers.
●Assist members with claims, mileage reimbursement, HIPAA Regulations.
Access 2 Care December 2017-April 2018
Customer Service
●Performing a variety of analytical functions associated with simple and complex activities, demonstrating the ability to support and perform multiple tasks across a primary function, while consistently meeting quality and production standards.
●Excellent customer service skills
●Strong interpersonal and communication skills
●Knowledge of aseptic and sterile techniques
●Perform inventory reduction and scheduling projects
Lin care Healthcare September 2012- February 2016
Service Representative
●assisting members with accurately ordering patients’ replacement medical supplies while providing a positive attitude, for overall member satisfaction.
●Accurate supportive orders for needy patients.
●HIPAA compliant documentation.
●Liaison with health care providers, support staff and patients.
●Precise communication and documentation with management.
Education
Dixie Hollins High School, Graduation June 2005
JSR Training, Home Health Aide (Certified) July 2007
Hillsborough Community College, February 2017 – Current
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