Customer Service Material Handler

Christine Valdez

***** ******* ********* **** *******, CA.

Phone: 510-***-**** Email: ************@*****.***

OBJECTIVE

To obtain a position in an organization that will allow the utilization of my experience and enable me to expand my career opportunities.

SUMMARY OF QUALIFICATIONS

Over twenty years of experience as a production buyer/planner, and customer service account management. Process experience at all levels including master production schedule (MPS), material requirement planning (MRP), demand supply matching (DSM), manufacturing planning, manufacturing assembly management and process improvements in electronics, chemical, and film material industries. Excellent communication and organization skills as well as the ability to achieve results through teamwork, analytical skills, and multi system data retrieval and analysis. Adaptable to process changes in fast paced environments. Self-motivated requiring minimal supervision

PROFESSIONAL EXPERIENCE

ThermoFisher San Jose Ca Buyer II Contractor see below description was hired back Contractor 08/2024 to 10/2024

UTC Fremont CA. Material Handler II Contractor 02/2024 to 7/2024

ThermoFisher San Jose, CA. – Buyer II Contractor 10/2022 to 05/2023

Run open orders in SAP pull ins push outs and cancels weekly. Run weekly meeting with all suppliers.

Worked on Projects to prepare Quote packages for alternative suppliers for outsourcing builds.

Work with team members to expedite Receiving/Shipping for shortages needed to ship to my suppliers.

Create and maintain all RMAs for all my suppliers.

Attend all shortage meetings daily for production needs and spares needs.

Search for parts needed that suppliers can not locate to produce our builds.

Specific Diagnosis San Jose, CA. – Buyer/Planner Contractor 11/2021 to 10/2022

Manage customer demand planning and scheduling to production managers. Attended daily huddle meetings to communicate orders and updates of any shortages.

Create, release and maintain POs in NetSuite to meet customer demand and SS levels driven from forecast for medical devices.

Interface with manufacturing and engineering to resolve nonconformance issues

Balance backlog/supply to meet inventory demand targets.

Review work order variances for settling finance audits & COGS analysis which often required rescheduling, canceling, opening and closing work orders per MRP

Create and maintain shortage reports, run shortage meetings and expedite with suppliers daily with pull ins.

Kitty Hawk Mountain View, CA. - Buyer 4/2019 to 8/2020

Procured all materials for production, engineering, and staff observing JIT manufacturing standards.

Communicated with suppliers and internal customers to resolve any delivery issues and pricing discrepancies.

Managed our warehouse for all new parts to be setup on the Kanban system based on monthly usage and lead times to set up quantity per bin.

Worked with quality/engineering to investigate root caused and resolve supplier quality issues.

Developed and maintained a service cabinet with all parts needed on Kanban system to repair the planes at three service sites for the service technicians to repair the planes without ever running out of parts for each site.

Helped manage the daily tasks in shipping and receiving making sure transactions accuracy of the warehouses including proper training.

Sourced new parts to support constant changes for engineering, requested quotes from multiple suppliers to ensure best pricing.

Omron Fremont, CA. - Buyer /Planner 11/2017 to 4/2019

Negotiate with new and existing suppliers to assure the delivery of product at lowest total acquisition cost.

Respond to urgent request of material that is needed that was not on scope while team is on site.

Convert and communicate demand requirements (Engineering and Project Manager’s material releases) for products and services into detailed plans and schedules for inventory acquis ion (review/pull on hand inventory and/or create supplier purchase orders.

Track and update open purchase orders with vendors to ensure timely delivery.

Provide internal customers/and field service with updated reports for each project.

Communicate with suppliers and internal customers to resolve quality, delivery and pricing discrepancies.

Illumina/Eteam INC Hayward, CA. - Expeditor Contractor 8/2016 to 4/2017

Checked material for orders on backlog to make sure there were PO’s or PROs to cover demand. If not, emailed the buyer/planner to get an ETA.

Expedited needed material through receiving for shipments that day (from CEVA warehouse, production, and Supplier’s).

Managed backlog orders that required changes to the shipping plant or requested that CSR update SLOC if it did not allow orders to release for shipping.

Maintained both daily and weekly Metrics of orders missed and of receipts verses projected for all material.

Worked with the Receiving/Shipping department to solve receipt discrepancies, expedite, any parts needed from other warehouses, and re-classed to ship in a timely fashion.

•Responsible for material planning and procuring material based on the master schedule.

•Maintained inventory at minimal levels for all raw materials and packaging needed based on the MS.

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Synnex Corp. Fremont, CA. – Expeditor Contractor 6/2015 to 12/2015

•Maintained extensive Excel workbooks, containing forecasting, macros and production schedule instead of MRP system.

•Participated in daily meetings with CSR’s, Program managers and Engineer’s to solve customer issues in a timely manner regarding test issues or configuration issues.

•Supported production material needs and issues on the floor. (Lost parts/ damaged parts/ missing parts).

•Constantly tracked material, within assigned product line, as they move through various departments.

•Interacted cross-functionally to obtain current status and priority of parts waiting to be processed or moved.

•Communicated, in a timely manner, any issues which may impact or delay the established schedule.

•Participated in production meetings and assisted with necessary administrative functions.

•Performed administrative tasks for the production department as needed.

Supracor San Jose, CA. - Production/Material Planner 5/2010 to 11/2011

•Monitored all inventory movements through production for accounting purposes on spreadsheets.

•Procured all film components and maintained daily usage to procure raw material orders in a Lean manufacturing environment.

•Researched potential options for new MRP system for complex job shop management.

•Created part numbers, descriptions, and BOMs.

•Introduced new procedures for production and training records for Quality Control purposes.

•Supervised the Quality Control testing of incoming material.

•Generated reports from an accounting system and transferred to Excel spreadsheets to document monthly usage.

•Explored potential new vendors and followed up with quote approvals for film to lower costs.

EKC Technology Inc. Hayward, CA. - Planner/Buyer Contractor 11/2009 to 5/2010

•Responsible for material planning and procuring material based on the master schedule

•Procured all materials for production observing JIT manufacturing standards.

•Maintained inventory at minimal levels for all raw materials and packaging needed based on the MS.

•Placed blanket POs in SAP, worked with suppliers for the release of chemicals and scheduling tankers.

•Worked with Master Scheduler, CSRs and production managers for adjustments to MS for issues with material.

•Monitored all pricing adjustments and quotes from suppliers and updated contracts in SAP.

•Placed all POs for R&D for samples and new products.

•Served as focal point for communication with customer and company personnel.

Smart Modular Technology Inc. Fremont, CA. - Sr. Production/Material Planner 11/2004 to 9/2008

•Managed customer planning and scheduling to the factory.

•Created released and maintained WOs in SAP4.6 to meet customer demand of memory module builds and kitting.

•Drove and managed on-time delivery performance.

•Procured and managed inventory from various vendors to avoid shortages to manufacturing.

•Created sales orders in SAP for shipments and informed Product Managers of all commitments to customers.

•Balanced backlog/supply to meet inventory demand targets.

•Interfaced with manufacturing and engineering to resolve nonconformance issues.

•Reviewed and adjusted the customer order projections with manufacturing group.

•Managed for accuracy WIP inventory, Kanban stock, and FGS inventory for all SUN products.

•Released raw materials from vendors and communicated daily to lower inventory for production builds.

•Communicated to Sun Micro’s CSR/Planners all issues involving de-commits to orders, shortages, pricing issues, new packaging for new kits, and confirmed shipments on a daily basis.

•Created and maintained shortage reports, expedited with buyers daily on issues that pertain to build schedule.

SKILLS

Certifications- ISO 9001 Quality systems Auditor, IQR Inventory Management, Time Management, Communication Skills, Myers-Briggs type indicator Team effectiveness, Demand Flow Technology (DFT), APICS CPIM seven module series, Supply Chain Management/Value stream mapping, Lean Manufacturing. System Experience- MFGPro repetitive power user, SAP3.1H and 4.6D, SFDM, MFG Access, WIPtracking System, AVL program, BW, and Symix, NetSuite. Computer Skills-Proficient in PC and Macintosh computers. Proficient in Microsoft Word, Excel, Lotus 1-2-3, Access, and Internet skills.

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