Customer Service Quality Control

Melissa Burns

Eagle Grove, IA

Skilled Hatchery Manager with 20 years of experience in team leadership, inventory management, and quality control. Proven track record of implementing effective communication strategies, training employees, and optimizing production processes. Proficient in food handling, manufacturing, and materials handling. Possesses a strong background in customer service and has experience in bartending and retail.

Work Experience

Hatchery Manager

HY-LINE NORTH AMERICA-Goldfield, IA

December 2015 to September 2023

• Led a team of XX employees, providing guidance and support to ensure successful completion of projects

• Implemented effective communication strategies to foster collaboration and improve team productivity

• Monitored team performance and provided regular feedback to drive continuous improvement

• Implemented a reward system to recognize top performers, boosting morale and motivation levels

• Ensured compliance with company policies, procedures, safety regulations at all times Team Leader/Supervisor

CENTURION POULTRY-Goldfield, IA

December 2012 to December 2015

• Managed inventory levels of raw materials and tooling supplies to ensure uninterrupted production flow

• Trained employees on proper handling of hazardous materials used in the CNC machining process

• Trained new hires on standard operating procedures, safety protocols, and equipment operation

• Coordinated with maintenance staff to schedule preventive maintenance activities for machinery and equipment

• Optimized machine setup times by implementing efficient changeover procedures

• Developed and maintained standard operating procedures (SOPs) for all production line processes Cook/Bartender/Server

B&S Crossing-Eagle Grove, IA

September 2011 to July 2012

• Provided exceptional customer service by engaging with patrons, taking orders, and delivering drinks in a timely manner

• Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware

• Demonstrated knowledge of different types of beer, wine, spirits, and non-alcoholic beverages to make recommendations based on customer preferences

• Managed cash transactions accurately, handling payments and providing change to customers

• Collaborated with kitchen staff to coordinate food orders with drink orders for optimal customer experience

• Adhered to all safety regulations regarding alcohol consumption and served responsibly according to legal drinking age guidelines

Team Member/Cashier

Casey's General Store-Clarion, IA

August 2011 to July 2012

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Assisted in inventory management by monitoring stock levels at the checkout counter

• Performed opening/closing duties including counting money in the register before/after shifts

• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods

• Maintained confidentiality of sensitive financial information during transactions

• Managed food inventory, minimizing waste and optimizing ingredient usage

• Operated kitchen equipment such as grills, ovens, fryers, etc., ensuring their proper functioning

• Followed proper food handling procedures to prevent contamination or spoilage

• Trained new kitchen crew members on cooking techniques, safety protocols, and standard operating procedures (SOPs)

• Followed all safety protocols and guidelines to prevent accidents or injuries in the kitchen Silk Screen Operator

Electrolux-Webster City, IA

August 1999 to July 2009

• Followed standard operating procedures (SOPs) to meet production goals and quality standards

• Trained new employees on proper procedures, equipment operation, and safety guidelines

• Operated forklifts, pallet jacks, or other material handling equipment to transport materials within the facility

• Operated and maintained production equipment, ensuring efficient and safe operation

• Maintained accurate records of production data, including output quantities, downtime, and product defects

• Performed regular inspections of machinery, identifying and resolving any issues or malfunctions

• Followed standard operating procedures (SOPs) to meet quality standards and production goals

• Maintained cleanliness of work area according to company standards Education

Associate's degree in Business

Ashford University - Remote

January 2010 to January 2012

Skills

• Screen Printing (7 years)

• CNC (10+ years)

• Food Handling

• Microsoft Word,Excel, Spreadsheet (10+ years)

• Food Preparation

• Bartending

• Packaging (10+ years)

• Order Picking

• Assembly

• Pallet Jack

• Leadership (10+ years)

• Team Leader (10+ years)

• Incubation

• Manufacturing

• Materials Handling

• Cnc plastic operator (3 years)

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