General Manager Customer Service

Emily Sileven

+1-931-***-**** ************@*****.*** Indian Mound, TN 37079

WORK EXPERIENCE

General Manager, Moe's Southwest Grill Cannon Restaurant Group

April 2018 - Present

• Formulated effective sales strategies to enhance revenue growth and market penetration.

• Oversaw staff management by fostering a collaborative team environment and promoting professional development.

• Administered budget oversight to ensure adherence to financial goals and optimize resource allocation.

• Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner.

• Managed inventory control to maintain optimal stock levels and reduce excess waste.

• Designed and implemented training programs to enhance team skills and improve overall performance.

Store Comanager, Denny's

March 2017 - March 2018

• Ensured compliance with food safety regulations and best practices to maintain a hygienic environment.

• Facilitated staff training sessions to enhance team skills and improve overall performance.

• Delivered exceptional customer service to foster loyalty and enhance the shopping experience.

• Implemented innovative sales strategies that boosted product visibility and increased revenue.

• Optimized inventory management processes to reduce waste and improve stock availability.

• Streamlined operational efficiency by analyzing workflows and introducing improved procedures.

Restaurant General Manager & Restaurant Manager, Kfc Taco

May 2014 - January 2016

I have 24 years of experience, including Restaurant General Manager, Restaurant Manager and Retail Assistant Manager.Most

recently, I have been working as a Restaurant General Manager at Kfc Taco bell Franchise Rogman Corporation from May 2014 -

2016 .My skills and experiences include P&L Accountability, Advertising, Budgeting, Cooking, Counseling, Customer Relations &

Service, Inventory Management & Materials Management, Organizational Skills, Payroll Processing, Problem Solving, Quality

Control, Read, Reconciling, Repair, Retail, Safety, Sales, Recruiting, Scheduling, & Staffing.

Ensured food prep and serving procedures met safety regulations, fire codes, and health regulations. Resolved customer

complaints regarding food quality, service, and facilities. Arranged for equipment maintenance and repairs, and coordinated a

variety of services such as waste removal and pest control. Assessed staffing needs, and recruit staff using methods such as

newspaper advertisements and attendance at job fairs. Maintained food and equipment inventories, and kept inventory records.

Review of P&L to ensure being within budget.

Restaurant Shift Manager, Popeye's

September 2013 - May 2014

Ensured food prep and serving procedures met safety regulations, fire codes, and health regulations. Resolved customer

complaints regarding food quality, service, and facilities. Ensured that food was prepared quickly and on time. Checked delivery

contents for quality, quantity, accuracy. Maintained food and equipment inventories. Upheld standards for staff performance and

customer service. Trained and supervised crew on daily basis.

Restaurant General Manager, Kfc Jack Marshall Foods

September 2012 - September 2013

Ensured food prep and serving procedures met safety regulations, fire codes, and health regulations. Arranged for equipment

maintenance and repairs. Assessed staffing needs, and recruit staff using methods such as newspaper advertisement.

Established standards for personnel performance and customer service. Maintained food and equipment inventories, and kept

inventory records. Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures are

authorized and budgeted. Reviewed work procedures and operational problems to determine ways to improve service,

performance, and safety.

Retail Assistant Manager, Dollar General

March 2012 - September 2012

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for

customers. Performed personnel duties such as recruitment, interviewing, hiring, training, discipline, job termination. Kept records

of purchases, sales, and requisitions. Performed work activities of subordinates, such as cleaning and organizing shelves and

displays and selling merchandise. Provided customer service by greeting and assisting customers, and responding to customer

inquiries and complaints.

Restaurant General Manager, Yum Brands Taco Bell

April 2008 - August 2011

Ensured food prep and serving procedures met safety regulations, fire codes, & health regulations. Ensured that food was

prepared with correct recipe, portion sizes, presentation. Resolved customer complaints regarding food quality, service, and

facilities. Maintained food and equipment inventories. Assessed staffing needs and recruit, train, and evaluate. Monitored budgets

and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted.

Restaurant General Manager, Taco Bell Rogman Corporation

September 2001 - March 2008

Ensured food prep and serving procedures met safety regulations, fire codes, and health regulations. Resolved customer

complaints regarding food quality, service, and facilities. Upheld standards for staff performance and customer service. Arranged

for equipment maintenance and repairs, and coordinated a variety of services such as waste removal and pest control. Assessed

staffing needs, and recruit staff using methods such as newspaper advertisements and attendance at job fairs. Monitored

budgets and payroll records, and reviewed financial transactions to ensure that expenditures are authorized and budgeted.

Ordered and purchased equipment and supplies.

SKILLS

Budget Management, Cooking, Customer Relationship Management, Employee Engagement, Food Preparation, Time

Management Skills

CERTIFICATION AND LICENSES

Serve Safe certified 2024

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