Case Management Records
Resume:
Sheila D. Perry
**** * ********* ***. ********, Virginia 23223 ************@*****.*** 804-***-****
Summary of Qualification
A Seasoned, Certified Human Service Professional with 15 + years' with providing high- level direct support and counseling to different populations of people with compassion and experience. Skills Summary
Microsoft Office Suites
High Fidelity Wraparound
Certified Peer Recovery
Specialist
Case Management
Administrative office
functions
Community Engagement
Specialist
Records Management
Team
Certified Substance Abuse
CSAC-A Certified
Microsoft 365
SharePoint
Experience
Records Management Team Lead, VDH, Office of Drinking Water 2022- Present Contracted, 22nd Centuries Technology
Overseen the organization and classifications of Office of Drinking Water’s physical and digital records. Devising and implementing records for water management policies and systems to ensure that data is accurate, stored securely.
Organized information, created documentation, preserved records with historical or compliance value.
Destroyed/Purged certain documents and ensured compliance with information legislation like the Freedom of Information Act.
Work on 27 million dollar grant for Climate Change with the ability to manage content across various repositories.
Proficient in Microsoft 365 and Share Point along with a strong attention to detail and organization.
Supervised over 3 employees and trained staff who need access or have responsibility for maintaining records.
Engagement Specialist Assistant, Office of Community Wealth Building, 2022-2022 City Of Richmond (AmeriCorps)
Assist Engagement Specialist with the enrollment of City of Richmond participants in the workforce development program.
Work collaborately with other community partners to ensure job training skills, and supportive services to maintain career pathways through project marketing and career events.
Managed and tracked data with accuracy, of enrolled participants, completed individual follow up calls and case management documentation.
Care Transitions, Coach, Senior Connections 2018- 2020
Provided direct service interventions focused on patient self-management of chronic conditions by Page 2 of 3
teaching and modeling self-advocacy to help reduce hospital readmissions.
Conduct weekly in-home visits and follow-up phone calls to patients to promote self-care management by coaching them how to recognize symptoms and how to take appropriate action.
Encourage patients to attend medical appointments in collaboration with patients’ insurance providers for preauthorization requirements.
Recorded data of patient interaction with accuracy in multiple data management systems collaborated with VCU and made referrals based on patient needs. Mental Health Skill Builder, Richmond Behavioral Health, Richmond, Virginia 2014- 2018
Developed Individual Service Plans for mental health clients.
Completed quarterly reviews on client progress.
Provided case management to caseload of 15 clients.
Assist clients in field and home to become self-sufficient with mental illness.
Completed progress notes to Medicaid standards.
Monitor and help individual maintain medication compliance and stable living Family Support Partner, United Methodist Family Services 2016- 2018
● Provide service to families with children through age 21 that have a serious emotional disturbance that has been diagnosed under DSM-IV.
● Work collaboratively with Intensive Care Coordination to provide High Fidelity Wraparound care for identified clients.
● Manage data outcome of CANS assessment and NOMS assessment data for systems of care grant reporting.
● Support youth and families as they identify and engage with formal services and informal supports.
● Mentor and coach families to act on strengths and use setbacks to increase resiliency.
● Attended periodic collaborative meetings with County personnel.
● Teach, coach and empower families to communicate more effectively by role modeling appropriate interpersonal conflict resolution, problem solving. Facilities Operations Technician, Health Services Rubicon Inc. PRN 2011- 2018
● Conduct new client intakes to Rubicon Program
● Coordinate scheduled facility activities to ensure that each is held as scheduled.
● Facilitate groups held for scheduled program.
● Individual counseling sessions with caseload clients.
● Assumes responsibility for urine surveillance and Alco-sensor testing for clients.
● Provide transportation for external appointments.
● Completes service data for the operation facility, maintain records in database of client information.
● Distribute medications along with health services requests. Care Management / Chart Auditing, Jewish Family Services, Richmond, Virginia 2008-2010
● Provide case management to clients as guardian or conservator advocate.
● Responsible for helping caseload clients to access services of healthcare or housing needs.
● Provided compassionate Care Management to clients and families of incapacitated adults.
● Develop and update various reports and data needed.
● Communicate with outside agencies and organizations.
● Monitor and maintain care management of clients and nursing aide staff. Page 3 of 3
Education
● Old Dominion University, Norfolk, Virginia, BS Human Services Degree, 2021 Current
● J. Sergeant Reynolds Community College, Richmond, Virginia, Human Services AAS Degree, 2012
● CSAC-A Certification, State of Virginia 2012
● Child/Adult CPR Certified
● CPI Intervention Training
● Electronic Health System Profiler
● Virginia State Certified Peer Recovery Specialist, 2016
● High Fidelity Wraparound Training, 2017, Family Support Partner Awards/ Service Volunteer
● Member of Phi Theta Kappa, International Honor Society.
● City of Richmond Internship one year.
● 2 years AmeriCorps United States Volunteerism complete.
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