Human Resources Resource

Era Randhawa

********@*****.*** 510-***-**** Hercules, CA

EDUCATION

Certificate of Human Resource Management Expected 2025 University of California, Berkeley

Master of Business Administration in Human Resources 2018 IEC University

Bachelor of Technology in Electronics and Communication 2015 Chandigarh Engineering College, PTU

PROFESSIONAL EXPERIENCE

ROTACARE WEST CONTRA COSTA FREE CLINIC May 2022 – Present Volunteer Program HR Coordinator San Pablo, CA

• Maintain detailed records on 75 clinical volunteers, tracking hours, roles, and contributions to support reporting and clinical planning.

• Recruit, select, and orient 40 new volunteer medical professionals annually through targeted outreach programs.

• Conduct interviews and background screenings to ensure the selection of qualified and committed volunteers.

• Analyze volunteer data and metrics to inform human resources strategies, optimizing recruitment processes and improving volunteer allocation based on skill sets and clinic needs.

• Achieved a 15% increase in volunteer retention through regular communication via meetings, newsletters, and feedback surveys.

ATHLETA May 2024 – Sept 2024

Assistant Manager Napa, CA

• Implemented advanced ATS-driven recruitment processes to source, interview, and onboard new employees, effectively reducing time-to-fill positions by 20%.

• Executed strategic budget management by refining scheduling, timekeeping, and payroll processes, cutting labor costs through minimized overtime and sustaining optimal staffing levels.

• Excelled in delivering customer service by rapidly resolving complaints and inquiries, significantly boosting customer retention, loyalty, and satisfaction.

• Fostered an inclusive workplace culture by implementing diversity strategies, ensuring compliance with HR policies, and efficiently resolving employee grievances in collaboration with the HR department.

• Achieved a 12% increase in store sales by leading training programs in sales techniques and product knowledge for 25 sales associates.

INFOWIZ SOFTWARE SOLUTION Sept 2018 – Mar 2022

Human Resources Generalist Chandigarh, India

• Led end-to-end recruitment processes and managed the Applicant Tracking System, including candidate sourcing, pre-screening, interview scheduling, and benefits negotiation.

• Supervised all new hire onboarding and decreased total onboarding time by 30%.

• Audited and improved upon HR processes and payroll administration.

• Compiled employee data on performance and prepared performance reports including recommendations for action and corrective plans.

• Supervised appropriate disciplinary actions, including terminations, and piloted exit interviews. FIRST STEP STUDY ABROAD Mar 2021 – Mar 2022

Office Manager, Part-time Chandigarh, India

• Prepared bi-weekly payroll, interviewed and processed new hires, and oversaw employee performance.

• Cultivated relationships with new individual clients, closed sales, and managed client accounts.

• Provided supervision and guidance to 12 office staff members and sales employees. INFOWIZ SOFTWARE SOLUTION Aug 2015 – Apr 2016

Network Analyst Chandigarh, India

• Designed and implemented new network solutions, and developed upgrades to maximize network performance.

• Worked with Quality Assurance (QA) technician, code programmers, and developers to address user issues. SKILLS AND LANGUAGES

Skills: Recruitment, Bookkeeping, Compensation & Benefits, Payroll, Employee Performance Management and Performance Improvement, Talent Acquisition, Workforce Planning and Development, ATS expertise, and HRIS expertise. Proficient in Microsoft Office and Google Suite.

Languages: English, Hindi, Punjabi (Full Professional Fluency)

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