Property Manager Affordable Housing

Joi Carter

**** * ****** *****, ******* News, VA 23605

757-***-****/**********@*****.***

OBJECTIVE

Seeking to obtain a Property Manager position that is challenging and offers growth based on dedication and proven ability.

SUMMARY OF QUALIFICATIONS/PROFESSIONAL STRENGTHS

More than 10 years of experience in affordable housing, recertifications, supervising apartments, and condominiums.

Responsible for numerous activities in profiling tenants, advertising and marketing vacant units, renting, leasing and in charge of moving out procedures.

Strong knowledge of examining leases and rental agreements.

Efficient communication with all levels of staffing office or on the field.

Strong abilities in profiling tenants, evictions, rent collection, in charge of rent roll and bank deposits.

Extensive computer knowledge, experience in Microsoft Office: Word, Excel, Powerpoint and Outlook, Onesite, Yardi, MRI. Entrata.

Other areas of experience include: Start- Up operations, Building Maintenance, Equipment Operation, Program Implementation, Strategic Planning, Relationship Building, Customer Relations, regulatory Compliance, P&L/ Cost Controls, Business Forecasting and Team Leadership.

SPECIALIZED SKILLS

Proficient in MS Office Suite, including MS Word, Excel, PowerPoint, Access, and Outlook.

Operational knowledge of office communications technology such as videoconferencing, phone systems, copiers.

ACCOMPLISHMENTS

Implemented revised administrative procedures and supporting processes, improving full process cycle time by 10%.

Designed and implemented customer care strategy that increased client and supervisor satisfaction.

Leveraging acquired knowledge, implemented processes for performing rent calculations, conducting revenue re-examinations, and verifying income that resulted in increased revenue recognition to the Housing Authority.

PROFESSIONAL EXPERIENCE

Pennrose Management (Property Manager)

March 2022- Current

Provide leadership and direction related to the day-to-day operations for property including tenant relations, operations, maintenance and sound financial management.

Develop the annual operating budget and follow the business plan at the property providing explanations for variances and any required financial reporting.

Accountable for the accurate and timely collection, posting, and deposits of rent income using property management software.

Complete re-certifications or lease renewals by deadline.

Display mandated resident information on community bulletin boards.

Manage the operations, maintenance and record-keeping of both properties to ensure program compliance for tax credit, HUD, LIHTC, Section 8 and related requirements through regular file audits, property inspection and timely reporting.

Collaborate with Community/Resident Services staff, partners, and volunteers to ensure delivery of resident programs and support.

Partner with Resident Services to ensure late paying residents receive eviction prevention services.

Monitor vacancy and determine when to advertise or cancel advertisements. Work with account executives to ensure accurate and appropriate ad content.

Hold weekly staff meetings with employees to identify any property needs/concerns and seek solutions.

Host monthly safety meetings to review protocol, distribute information, and discuss issues.

Manage properties with income restrictions, ensuring no over-income or falsification of information or records provided.

Enter POs and analyze invoices resolving discrepancies prior to submittal.

Ensure vacant apartments are inspected daily and apartments are turned within 5 to 7 days.

Greenbrier Management (Property Manager)

March 2018- March 2022

Supervise leasing team, maintenance team, and on-site contract workers.

LIHTC compliance paper work.

Ensure employee compliance with the Virginia State Residential Landlord & Tenant Act.

Ensure buildings are up to government and environmental regulations.

Review all rental applications for accurate completion, verify income and assets, prepare lease documents, and verify compliance with lease files and other related paperwork.

Ensure buildings are up to government and environmental regulations.

Make recommendations for physical repairs, replacements and/or improvements.

Maintain inventory of all equipment and supplies.

Schedule on-call personnel and supervise any on-site emergencies that may arise.

Ensure work assignments are performed in accordance with OSHA standards.

Make recommendations to improve marketing and leasing programs.

Maintain accounting records including payroll and overtime, approving invoices for payment, monitoring rent delinquencies, NSF procedures, and evictions.

Monitor and implement rent increases, utility changes, and HAP contract renewals.

Assist in annual budget creation and prepare monthly variance reports.

Respond to resident inquiries, complaints, and concerns promptly.

Enforce apartment community rules and regulations and provide documentation of disputes or issues.

Work closely with the assigned resident service coordinator or outside asssistance agencies.

Ensure compliance with all applicable federal and state agency requirements including, but not limited to HUD Multifamily programs, HOME, Bond and Tenant Selection Plan requirements.

Serve as community representative for all court proceedings including 72 hour notices and evictions.

Maintain high occupancy levels.

Perform other duties as assigned.

HUD experience

North Bay Group ( Property Manager )

November 2014- January 2017

Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

Immediately record all telephone and in-person visits on appropriate reports.

Files own guest cards and maintain according to established procedures.

Inspect models and available “market ready”, communicate related service needs to Property Manager.

Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

Assist in monitoring renewals. Distribute and follow-up on renewal notices.

Monitor advertising effectiveness. Gather information about market competition in the area and file and represent the company in a professional manner at all the times

Thomas Nelson Community College (Administrative Assistant)

September 2014- November 2014

Serves as a receptionist to the Dean

Prepare letters and documents for the dean administrator and maintain a schedule of appointments and conferences.

Maintain filing system for district correspondence and records.

Compile statistics and gather data as needed, including such things as researching historical board actions or conducting and completing surveys/questionnaires,

Prepare and post agendas. Attend board meetings and record minutes.

Prepare final regular and closed session meetings minutes for publication and official records.

Maintain and monitor an accurate key distribution system.

Assist with preparation of the district newsletter and prepare printed material for mailing.

Perform other duties as directed by the District Administrator.

Chipton Ross ( Huntington Ingalls)(HR Assistant) Labor Relations

October 2013- December 2013

daily processes to be completed in accordance with the O21 Office Assistant Procedure Manual. AWOL checks. Funeral Leaves, Holiday, Jury Duty Pay and all other O21 Human Resources

·Maintain SAP and employee files for hourly employees

·Monitor, update and adjust disciplinary action/attendance data, post documentations

·Type positions, schedule first step meetings copy records and exhibits, and other duties as assigned by the SER.

·Update Attendance Monitoring Assistant database and meet deadlines.

·Remove attendance disciplines(s) as appropriate in accordance with Article 11 of Labor Agreement.

·Process the evaluations in accordance with procedure,

·Perform normal office functions such as setting and maintaining files; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving, referring, or answering mail.

·Reviews drafts and finished documents for appropriate grammatical usage; answers questions relating to office operations and established policies and procedures.

Gathers, compiles and reports on information relevant to supervisor’s assignment.

Norfolk Redevelopment and Housing Authority, Assistant Manager (Young’s Park Apartments)

September 2012 – October 2013

Audit applicant files to ensure compliance with relevant state and Housing Operations requirements.

Assemble data from various source systems to compile complex reports for management.

Generate financial reports and conduct 1st level account reconciliation prior to management review.

Enter purchase orders, property work orders, and rental payments into database systems of record.

Verify and conduct interim re-certification of residents’ income and process property move-ins and move-outs.

Perform and prepare summaries of customer service satisfaction surveys.

Crowne Plaza Hotel, Human Resources (Front desk assistant)

February 2010- September 2012

Entered, updated, and retrieved information from several automated HR and payroll systems.

Calculated and recorded various types of compensation adjustments and prepared forms to notify employees of compensation changes.

Processed HR transactions such as establishments, freezes, re-classifications, recordings, and extensions.

Coordinated clarifications, corrections, and completions of employee information collected during hiring and background check processes.

Performed periodic completeness and accuracy reviews of electronic HR data and records.

Verified time and attendance records.

Coordinated and scheduled drug testing and background checks.

Newport News Redevelopment Housing Authority, Assistant Manager (Aqueduct Apartments)

July 2009-February 2010

Collected and process rental payments.

Audited resident applications, information, forms and records for accuracy, completeness and conformity with established procedures.

Prepared correspondence, contract proposals, property newsletters, re-certification letters, and other written materials from rough drafts, marginal notes and verbal instructions

Performed data entry to maintain accurate and up-to-date records.

Reported vacancies to maintenance department and responded to inquiries about routine residential

/tenant policies and procedures.

Conducted client follow-up and administered customer satisfaction program.

Mcully and Associates, Secretary

March 2008- July 2009

Heavily used MS Excel and Access to perform duties such as data entry, customer billings, and scheduling appointments.

Greeted clients and answered multiple phone lines.

Performed office filing, faxing, and messaging activities.

Drafted emails to communicate general and administrative matters to company employees.

Great Atlantic Management, Property Manager

September 2005-March 2008

Responsible for maintaining consistent occupancy rates.

Helped in directing property management of seven apartment complex.

Responsible for showing properties to prospective tenants.

Maintain and develop property and client database.

Responsible for managing rent and lease collections.

Responsible for resolving disputes including payment demands, evictions, deposit demands etc.

Managed tenant credit checks.

Responsible for dealing with complaints and scheduling maintenance.

Done other duties as assigned.

EDUCATION

Norfolk State University

Major: Business Management

Degree: Anticipated graduation in 2015

Letters of reference and recommendation available upon request.

Contact this candidate