Human Resources Assistant
Resume:
Elizabeth Crespo
*************@*****.***
Paterson NJ 07524
Work Experience
Technogym USA - Fairfield, NJ
February 2022 to December 2023
Job Closing & Invoice Specialist
● Maintained monthly invoices are validated
● Confirmed all documents from technicians were attached, and verified expenses, before submitting to the accounting team.
● Managed customer inquiries for breakdown of charges or itemization of services billed.
SNOW JOE Carlstate, NJ
December 2019 to January 2022
Customer Agent / Email Chat
● Independently resolved inbound calls from customers and potential vendors, with the goal of "one and done” conclusion.
● Escalated issues to team leads, supervisors or managers with suggestions for alternative solutions.
● Assisted and educated step by step customers on how to work product correctly.
● Worked varied shifts as needed based
Siskind Group - Manhattan, NY
April 2018 to December 2019
Receptionist/Human Resources Assistant
● Professionally greeted and welcomed guests
● Coordinated meetings (how many people or rooms)
● Scheduled and managed conference calls (how many people or offices)
● Reserved all travel arrangements and prepared itineraries (how many people )
BED, BATH & BEYOND Totowa, NJ
February 2011 to March 2018
Customer Agent
● Independently resolved inbound calls from customers and potential vendors, with the goal of "one and done” conclusion.
● Researched inquiries for merchandise in stores, and for shipment within the United States, and international locations.
● Escalated issues to team leads, supervisors or managers with suggestions for alternative solutions.
● Assisted and educated customers on gift registry management.
● Worked varied shifts as needed based on 24/7 business requirements.
● Entered and updated information for customer database.
Efashion Solutions Secaucus, NJ
December 2007 to January 2011
Human Resources Assistant
● Provided administrative support to the CEO, handled itinerary for meetings.
● Managed detailed message logs, memos, organizational charts, and confidential employee information.
● Provide benefit packages and training forms to new employees, and assist with paperwork if necessary.
● Created and completed personnel action forms for hires, title changes and terminations.
● Answered and redirected incoming phone calls for office.
● Organized new employee orientation schedules for new hires.
● Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Education:
Passaic County Community College
General Education Diploma
Skills
Customer Service
Human Resources
Financial Statements
Excel
Training
CRM System
Zendesk ( chat and email )
SAP
Areas of Expertise
* Purchasing
* Human Resources
* Invoicing Scheduling
* Data Entry
* Travel Planning
* Time
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