Customer Service Agent
Resume:
Arianna Rodriguez
Riverside, CA *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical/Dental Receptionist
Fortuna BMC-Riverside, CA
July 2023 to Present
Denti-cal Customer Service Agent.
Assist members & providers with information on pending tar’s/noa’s. Assisting members with provider referrals & setting up dental appointments.
• Verified insurance coverage for patients and accurately processed insurance claims to ensure timely reimbursement
• Maintained patient records in compliance with HIPAA regulations, ensuring confidentiality of sensitive information
• Performed general administrative duties such as filing documents, organizing mailings, ordering office supplies
Customer Service Representative
Honda-Chino, CA
January 2022 to May 2023
1. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Server
Server-Los Angeles, CA
January 2015 to November 2020
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
Administrative Assistant
Northwest Tax Service-Bell, CA
January 2014 to January 2019
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times Education
High school diploma
Skills
• Problem-solving (5 years)
• Flexibility
• Team Work (6 years)
• Reliability
• Bartending
• Serving Experience (5 years)
• Hospitality
• Customer service (2 years)
• Restaurant Experience
• Food Service
• Host/Hostess
• Microsoft Office (2 years)
• Food Preparation
• Kitchen Experience
• Typing (6 years)
• Windows
• Organizational skills (8 years)
• Software troubleshooting
• Administrative experience
• Microsoft Word (2 years)
• English
• Communication skills
• Front desk
• Spanish
Languages
• Spanish & English - Fluent
Certifications and Licenses
Driver's License
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