Project Management Customer Service

MARK RYNEARSON

Lewisville, TX ***** 206-***-**** ***********@*****.***

Competent Installation Supervisor adept at coordinating diverse resources to accomplish objectives under tight deadlines. Ready to bring 14 years of experience and advanced project management skills to a challenging new role with room for growth and advancement. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Accurate Estimates

Electric Drills

Quality Control Guidelines

Standard Operating Procedure Development

Project Management

Customer Service

Standard Operating Procedure Proficiency

Schedule Management

Maintenance Requirements

Installation Management

Store Merchandising

Blueprint reading

Construction (general knowledge of electrical,

plumbing, HVAC, drywall and painting skills)

Store Installation Supervisor, 12/2009 - 03/2023

O'Reilly Auto Parts – Dallas, TX

Supervised team of installers and mechanics to complete work on time and to company standards. Conducted surveys of installation locations and noted any issues. Completed visits before, during and after installation to assess quality and performance. Scheduled and oversaw maintenance, repair and installation activities. Scheduled timelines of operations and work teams.

Evaluated final results to determine quality levels and isolate root causes of any identifiable faults. Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

Monitored equipment, tools, and system upgrades to compile data into detailed reports for upper management.

Monitored product quality and communicated necessary improvements to site superintendent. Oversaw internal, external and consultant work related to installations. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed efficient teams of up to 20 employees.

Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Monitored safety compliance to maintain strict standards and protect team members from harm. Medical Assistant, 08/2006 - 08/2009

Polyclinic – Seattle, WA

Taught patients about medications, procedures and care plan instructions. Answered telephone calls to offer office information, answer questions and direct calls to staff. Documented vital signs and health history for patients in clinic and hospital environments Completed clinical procedures and gathered patient data for interpretation by physician. HVAC Installer, 01/1999 - 01/2004

Honeywell – Seattle, WA

Installation and repair of residential and commercial air quality equipment. Sales of air quality equipment for commercial and residential applications. Associate of Science: Medical Assistant, 06/2006

Bryman - Lynnwood, WA

EDUCATION

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