IT Support Specialist with Logistics and Customer Service Expertise

Sean

Carroll

Information Technology Specialist with a background in logistics and customer service, skilled in optimizing processes and enhancing team efficiency through digital tools. Successfully led training on software applications and resolved technical issues, achieving significant improvements in operations. Holds a certificate in Information Technology, combining technical expertise with hands-on experience in data management and problem-solving.

CONTACT ***************@*****.*** · 916-***-**** · Roseville, CA, USA · linkedin.com/in/seancar- roll847 · github.com//sean-carroll-1992

WORK EXPERIENCE West Coast Sand and

Gravel

Commercial Truck Driver

Sacramento, CA · Aug '24 - Present

· Utilized GPS and logistics software, optimizing routes, ensuring timely deliveries, and gaining increased proficiency with digital tools.

· Facilitated consistent communication with customers to address concerns and foster satisfaction

· Coordinated frequently with dispatch to maintain accurate records and communication, emphasizing time and data management skills.

· Managed 3-6 deliveries daily, consistently meeting tight deadlines and ensuring timely arrivals.

· Resolved 100% of minor technical malfunctions with digital tracking devices. demonstrating problem-solving skills that translate well into IT roles.

Core-Mark

Commercial Delivery

Driver

Sacramento, CA · Jul '23 - Aug '24

· Boosted customer satisfaction by 20% by using handheld devices to solve inquiries and issues on-site, building trust and reliability

· Recorded delivery times, cargo conditions, and vehicle inspections in paper logs, keeping 100% accountability and compliance with company standards

· Lowered delivery complaints by 20% through real-time tracking apps, keeping customers informed and enhancing communication.

· Increased team productivity with Android devices for ePOD, reducing paperwork and speeding up invoicing.

AMPM

Assistant Manager

El Dorado Hills, CA · Jul '18 - Feb '22

· Led training on digital tools, including a Linux-based POS, boosting team proficiency through technical support.

· Monitored sales and inventory data to identify trends, streamline operations, and support decision-making for improved business outcomes

· Cut downtime by 40% by creating a troubleshooting guide for common POS and inventory errors, enabling staff to resolve issues independently.

· Coordinated staff schedules and prioritized tasks, meeting deadlines and minimizing downtime while leveraging Excel to track and optimize workflow

· Cut transaction errors by 15% through staff training on updated POS software, enhancing accuracy and customer satisfaction. EDUCATION CourseCareers Certificate

Information Technology · Graduation: Nov '24

Pickens Technical

College

Certificate

Certifcate in Automotive Mechanics · Graduation: May '15 SKILLS Virtual Private Network (VPN) · Microsoft Office · Windows Server · Troubleshooting · Technical Support · Ticketing Systems · DNS Management · Database Management · Azure · Active Directory

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