Customer Service Data Entry

DaVina R Hudson

Portland, OR 971-***-**** **************@*****.***

Special Skills

MS Office Suite Customer Service Salesforce Communication Team Player Quick Learner Multi-tasker Organized Detailed Oriented Creative Internet Savvy Marketing People Skills Bluebeam Smartsheet Data Entry Problem Solving Notary Finances Event Planning Invoices Scheduling Meetings Bookings Event Hostings Time Management Professionalism

Summary of Qualifications

•Ability to effectively communicate orally and in writing to transmit information effectively.

•Self-directed, punctual, have an excellent attendance record, pay close attention to detail

•Excellent organizational skills can work in a team environment but equally effective work with minimal supervision or alone.

•Flexible with the ability to multitask and quickly switch roles to adjust to ever changing work demands

•Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, overseeing food and beverages, Marketing.

•Working with Board members, scheduling meetings, trip planning for CEO/Board, Event Planning, Time Managing

Work Experience

NAMC Oregon Portland, Oregon January 2023- Current 2023

Executive Assistant

•Maintain, organize, and order office supplies as needed

•Organize, distribute, and track personal protective equipment and other COVID safety materials for members

•Act as the main point of contact for all office equipment and vendor relationships

•Identify office equipment needs and coordinate procurement and maintenance

•Organize computer/IT support for NAMC Oregon team members

•Maintain and organize electronic and paper filing systems including invoices, contracts, grants, timekeeping, contractor assessment and business assessment tools, Business Success Plans, surveys and survey responses, and organizational documents

•Provide administrative support for contract management and grant management as directed

•Provide administrative support to the NAMC Oregon team as needed

•Prepare Board packets, meeting agendas, and other documents as requested

•Act as the scribe (notetaker) at NAMC Oregon Board meetings, team meetings, and member meetings as needed

•Act as the main point of contact for all NAMC Oregon procurement needs

•Schedule NAMC Oregon team meetings, Executive Director partner meetings, Business Success Plan member meetings, and other NAMC Oregon meetings as needed

•Represent NAMC Oregon as the front desk receptionist and greet all incoming visitors

•Coordinate the receipt and distribution of NAMC Oregon project-specific insurance certificates

•Sort mail, deliver NAMC Oregon deposits to the bank, and perform other as-needed administrative tasks as needed

•Communicating with tenants on various notices for building maintenance and upkeep

•Act as the main point of contact for tenants for all their lease space-related needs

•Providing access to the incubator space upon request and distributing keys as needed

•Billing and collecting rent from the incubator space tenants

•Coordinating the meeting room space including setting up, breakdown, meeting space calendaring, and coordination with NAMC Oregon team members

•Maintain and order NAMC Oregon’s provided supplies for the tenants as requested

•Participate with the NAMC Oregon team in NAMC event planning meetings

•Schedule, secure event space (Zoom or physical in-person location), calendars, and circulate to the NAMC Oregon team, partners, and members information on NAMC events

•Create and maintain registration accounts for NAMC Oregon events

•Organize and maintain the NAMC Oregon training room for in-person meetings and other community space activities.

•Organize and collect invoices as needed to pay for services or space required for NAMC Oregon events

•Creating data collection for NAMC Oregon events including sign-in sheets, surveys, survey response collection, Frequently Asked Questions information, and any other relevant documentation needed

•Circulate member, partner, or other community-based organization events to members and partners as needed

•Participate in member, partner, or other community-based organization event planning meetings as directed as needed

BridgetHomies Organization Portland, Oregon May 2017 – December 2022

Executive Assistant

•Screen phone calls, enquiries, and requests, and handling them when appropriate

•Meet and greet visitors on all levels of precedence

•Organize and maintain all appointments

•Maintain incoming emails, faxes, and post, often corresponding on behalf of the CEO

•Conducting meetings with clients and noting down their requirements.

•Discussion on packages and qualifications criteria with the clients.

•Knowing the organizations specifications, organizations candidates, and organizations

•requirements for new members.

•Posting job ads on various platforms such as job boards, social media networks, and websites

•career pages.

•Attending job fairs and other professional events

•Marketing

•Social networking

Ride To Care (Contractor) Portland, Oregon June 2021 – September 2022

Quality Assurance Specialist

•Coordinates and ensures compliance of all regulations with an OSHA-compliant respiratory protection program.

•Serves as designated safety liaison between the various departments, transportation networks, and partners supported by Ride Connection

•Serves as chairperson for Ride Connection Safety Committee

•Communicates transportation specific COVID-19-related safety practices and protocols to all providers and drivers and acts as a resource on COVID-19 safety information

•Ensure all PUI or COVID + notification is accurately documented and notifies public health if contact tracing is prescribed

•Ensure that all personnel know and follow established safe work procedures in accordance with safety protocols

•Establish a plan to communicate with the Chief Quality Assurance & Compliance Officer regularly about COVID-19 safety or any major changes in safety recommendations and protocols

•Serves as the first level contact and response for COVID-19 safety and compliance concerns within the NEMT network

Amazon Troutdale, Oregon August 2020 – May 2021

Stower

•Scanned inventory for logging/message system

•Problem solved defects virtually

•Report lost or stolen inventory

•Damaged out broken or disfigured merchandise

•Stow merchandise into/on bins or pallets

•Stacked and stored pallets at the end of the shift to keep warehouse clean and organized

•Cleaned and maintained the warehouse in compliance with OSHA safety standards

Centrelink Portland, Oregon March 2020 – May 2020

Customer Service Associate

•Responded to customers queries

•Assisted customers with payment choices

•Explained outcomes of applications customers created

•Discussed many and varied life events experienced by customers and their families

Dungarvin Portland, Oregon March 2019 – March 2020

Caregiver

•Provide a variety support to people with disabilities in their homes

•Assist individuals with bathing, dressing or eating

•Understand and follow the many county, state, and federal rules and regulations that govern this type of service

•Attend regular training and staff meetings

•Process daily logs

•Communicate effectively with family members, case managers, and nurses or physicians

•Communicate via communication systems designed for the individuals supported

Multitude of Mercies Portland, Oregon May 2018 – March 2019

Assistant

•Assist staff with both long- and short-range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy.

•Maintain daily open communication with parents

•Maintain confidentiality

•Report any suspect abuse to supervisor

•Arrange a classroom environment in accordance to program goals and philosophy

•Maintain a safe and healthy environment

•Inspect and replace damaged or lost materials

•Attended Inservice and staff meetings

•Education

Mt. Hood Community College Gresham, Oregon 2017 – 2019

Contact this candidate