Customer Service/Business Management
Resume:
Rafael Hernandez
Lancaster, PA *****
*******************@*****.***
Professional Summary
Dedicated and driven professional with over a decade of experience in the grooming industry, committed to delivering high-quality services and building strong client relationships. As the owner of IAMSHOPLIFE, I have honed my skills in barbering, business management, and customer service, consistently striving to elevate the grooming experience for clients. My goal is to continue growing as an individual and entrepreneur, creating, inspiring, and developing business skills. I aim to be well-rounded and adaptable, excelling in any role I take on, from business ownership to broader opportunities. I embody excellence, innovation, and community engagement.
Work Experience
Founder & Owner, IAMSHOPLIFE
Iamshoplife Hair Studio - Lancaster, PA
October 2019 to Present
Responsibilities include overseeing business operations, setting vision and strategy, managing finances, leading the team, fostering client relationships, executing marketing strategies, expanding services, ensuring operational efficiency, and maintaining compliance with safety standards.
Master Barber Stylist
Envy Studio - Lancaster, PA
October 2016 to October 2018
Provided top-tier grooming services, including haircuts, shaves, and styling, maintaining professionalism and client satisfaction. Assisted senior stylists and supported salon operations.
Barber/Manager
Sharper Image - Lancaster, PA
October 2010 to October 2016
Managed barbershop operations, staff, customer service, and finances. Drove business growth through marketing and team leadership. Ensured shop compliance and customer satisfaction.
Machine Operator
Nissin Foods - Lancaster County, PA
October 2009 to October 2010
Operated and maintained machinery for production, performed maintenance, monitored quality, adhered to safety protocols, and documented performance for efficiency.
Education
High School Diploma or GED in MIT
McCaskey Campus
October 2007 to October 2009
Skills
• Training & Development
• Business Management
• Recruiting
• Strategic Planning
• Sales Management
• New Business Development
• Equipment Operation & Maintenance
• Quality Control & Attention to Detail
• Customer Service Excellence
• Strong Communication & Problem-Solving
• Scheduling & Inventory Management
• Team Leadership & Training
• Safety & Compliance
• Production Line Management
• Administrative Experience
Cover Letter
Rafael Hernandez
*******************@*****.***
11/12/2024
Dear Hiring Manager,
With a solid foundation in managing my own business, I have gained valuable experience in team leadership, productivity management, and maintaining a high standard of professionalism. I am drawn to the commitment to innovation, trust, and teamwork, values that align closely with my approach to both business and team success.
In my current role as a business owner, I foster productivity and a positive workplace culture by assigning tasks, monitoring progress, and providing guidance. I am proactive in training and onboarding new hires, creating an environment that encourages growth and open communication. These experiences have taught me the importance of motivating my team to work toward shared goals.
I am especially motivated by innovation and removing barriers to success. With a self-motivated, detail-oriented work style, I bring a fresh perspective and organizational skills necessary to contribute effectively. My experience in maintaining a safe and productive environment has shown me that success comes when a team feels valued and guided.
Thank you for considering my application. I am eager to bring my experience, dedication, and commitment to excellence to your team.
Sincerely,
Rafael Hernandez
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