Customer Service Sales Representative

Ahmed Mohamed kassem

Street *,***** *,*****, *****

012********

Email :

*********************@*****.***

SKILLS

• Languages: Arabic ( fluent )

• English ( basic knowledge )

• Software : Word, Excel, PowerPoint, SAP,outlook,CRM

• Professional Skills : Administration and office work

• 1- Receiving and transferring calls

• 2- Organizing and managing files

• 3- Writing letters

• 4- Writing emails

• General Accounting

• 1-Managing client and supplier accounts, payroll, invoicing, and bank reconciliations

• 2-Preparing and analyzing monthly and annual financial statements

• 3-Inventory management

• 4-Customer service : providing support, preparing quotes, and sales reports

• 5-Creating and managing data bases

Professional Experience:

2023 - 2024 Sales Representative

Carina company ., Cairo ( Egypt )

2020 - 2022 Distribution and Inventory specialist

ElArby group company, Cairo ( Egypt )

2019 - 2020 Customer service and Customer care (PO) ElArby group company, Cairo ( Egypt )

2018 ( 6 months ) Customer service

Vodafone account 888, Cairo ( Egypt )

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EDUCATION:

2014 - 2018 Bachelor of commerce, Accounting division from the higher institute of administrative and computer science

Ain shams Academy, Cairo ( Egypt )

PROFESSIONAL DEVELOPMENT:

2023 English course

Online

2022 Demand planning course

ElArby group company, Egypt

2021 Inventory management course

ElArby group company, Egypt

2017 Training course ( PFA )

Accounting Office, Egypt

PERSONAL INTERESTS :

- Reading : reading books

- Sports : participating in sports activities like football, cardio

- Drum : playing the drum

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