Customer Service Property Manager

Dan Stricker

cell 417-***-**** ● *************@*****.***

Professional Profile

Insightful, results driven, and adaptive public facing professional with diverse experience in delivering an excellent customer service experience. Team focused, flexible and responsible for excellent service delivery and supportive of the company goals and mission. Skilled at problem solving and solution creation with strong communication skills to peers, customers, contractors and upper management. A proven leader capable of managing risk and making balanced decisions for a win win for the company and customers. Positive energy and attitude, along with goal oriented thinking to achieve the best possible outcome for the issue at hand. Able to multi-task and take direction as well as manage others on the team and provide training and positive motivation. Management Competencies/Skillsets Mechanical Proficiencies

Customer focused

Accountable

Attention to Detail

Solution oriented

Excellent communicator at

all levels

Collaborates easily

Motivates and Manages to

foster excellence and team

success

Thrives in an environment of

variety and change

Contributes good energy and

positivity

Develops efficiencies

Goal oriented

Professional Experience

Property Manager/Entertainment director at Branson Shores Resort, Branson, MO 4/2021 – current Successfully manage a large commercial resort property, including customer interactions, musical entertainment, hiring contractors, ensuring seamless and memorable guest experiences, pool and hot tub maintenance

Manage all aspects of a large commercial resort property o Create positive customer interactions to create memorable and enjoyable experiences o Manage the property grounds

o Care for the boat dock facilities

o Provide activities for guests

o Provide musical entertainment

o Manage pool and hot tub

Ensure guests have a positive and memorable experience

Provide excellent customer service and develop a friendly relationship with the customers o Google reviews are wonderful

o Guests enjoy returning year after year to receive the same high standard of customer service

Ensure resort facilities are maintained to a high standard

Provide concierge services for guests

Provide and coordinate weekly musical entertainment for guest enjoyment

Musical talent provided by me, I am a professional musician/drummer

Manage and/or coordinate all contractor service providers to ensure seamless experience for guests and ensure smooth operations at the resort property

Refer customers to activities in the area, based on needs or questions asked by customers

Operates power tools efficiently and

accurately

Knowledgeable about small construction

projects

Pool and Hot Tub Maintenance

Boat dock operations

Dan Stricker

cell 417-***-**** ● *************@*****.***

Professional Experience

Independent Contractor 2006-04/2021

Used my diverse set of skills and knowledge of boat docks and boat dock repair and property management expertise to care for many vacation homes/private residences to ensure owner happiness. Attention to detail and ability to achieve goals is imperative for these roles in my career path

Boat dock construction and repair

Lawn and Landscape maintenance

Property management of 6 to 10 private residences/vacation homes on Table Rock Lake o Provided owners with concierge services

o Coordinated work/contractors for owners

o Ensure safety of residences and boat docks for owners Parallel work history that is being done at the same time as Property Manager and Independent Contractor work history 2006 - Current

I am a professional musician/drummer and provide entertainment services for all types of events, additionally I have boat dock responsibilities for 6 to 10 private docks

Contracted boat dock work to manage the rising and falling lake levels and its impact on boat dock placement in the lake

Professional musician – Perform frequently at numerous venues both public and private events

Provide excellent entertainment with a well established band

Musical director of Branson Shores Resort for the last 14 years, providing high quality musical entertainment

.

Operations Manager for Branson Theatre District 1993 -2000

Provided excellent customer service for guests

Managed and motivated team of approximately 30 people to produce high quality entertainment productions

Collaborate with other independent contractors to facilitate needed services

Manage all levels of communication with guests, employees, peers, and the contracted performers.

Teaching/training/onboarding new employees

Professional references available upon Request

Contact this candidate