Customer Service Social Media

Lilia Bautista

Dallas, TX ***** ****************@*****.*** 214-***-****

Objective

Result-oriented individual with excellent communication skills in both English and Spanish.

Proven sales professional with a track record of successful product launches and ability to drive results.

Skill Summary

Negotiation skills Proficient in all Microsoft oƯice Culturally diverse

Problem solver Social media marketing strategies Conflict resolution

Innovative thinker Value honesty and integrity Goal oriented

Client Focused Adapt quickly to challenges Self-motivated EMPLOYMENT SUMMARY:

Customer Service Representative Medical City Children Orthopedist-Dallas, TX May 2022 to Present: At Medical City Children’s Orthopedic I answer the phones and schedule appointments. Also create MRI orders, create telephone notes for the providers, and on the phone with the parents’ answering questions or concerns. Front Desk Receptionist Ridgewood Medical-Garland, TX April 2020 to October 2021: At Ridgewood medical, I would ask the patients to sign in ask them a few on boarding questions. Verify insurance, put information in the system. Answer phone calls & ask the doctors for test results to input into our database. Assistant Manager Skechers-Mesquite, TX July 2018 to August 2019 Sketchers: I was the assistant manager. Every Tuesdays I oversaw Inventory; I would receive shipment and count it and made sure everything was received. I would help customers out if they had any questions or needed help with a shoe size. I would tell the associates their duties for the day. I would do customer service and paperwork for morning and night shifts. Sales Associate

ARMSTRONG MCCALL-Dallas, TX August 2017 to January 2018 at Armstrong McCall I would always greet customers when they would come in and asked if they needed any assistance with finding a product or if they needed help with anything in general. I would open the store and close the store myself and check out customers at the register. I would always answer phone calls and help customers with answers. Sales Associate Sally Beauty-Dallas-Fort Worth, TX January 2015 to February 2016 at Sally's beauty I would always restock products when we have shipment and handle paperwork. I would open and close the store and make sure everything was nice and clean all the time. Answer phone calls and greet customers. And I would check them out once they were.

EDUCATION:

High school/equivalent

Sachse High School

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