Mortgage Loan Compliance Specialist

Neal F. Schafer

**** *. ****** ****, **********, AZ 85250

480-***-**** ************@*****.***

Professional Experience

Compliance Auditor

On Q Financial, Scottsdale, Arizona December 2016 – April 2024

• Execute monthly/quarterly internal and external audits of residential mortgage loan files to ensure compliance with federal and state laws and investor guidelines.

• Report audit findings with highlights, trends and remedies identified and distributed to senior management.

• Ongoing oversight of multi-cultural advantage program – translation verification and approval of loan documents and marketing materials in foreign languages. Compliance Specialist

LoanStar Home Lending, Phoenix, AZ August 2015 – December 2016

• Perform audit reviews on conditional and final approved loan files for issuance of Closing Disclosure and final loan documents for compliance to applicable federal and state laws and investor guidelines.

• Communicate findings with loan processor, loan officer and underwriter as needed to ensure loan compliance prior to docs and/or funding.

Financial Institution Examiner – Mortgage / Consumer Affairs Arizona Department of Financial Institutions, Phoenix, AZ July 2005 - July 2015

• Audit mortgage licensees for compliance to Arizona Revised Statutes and Administrative Code. Piloted implementation of electronic process and procedure to expedite scheduling and completion of examinations.

• Counseled over 1,000 distressed homeowners providing foreclosure intervention, resources and referrals to non-profit agencies. Served as liaison between the borrower and lender.

• Opened and processed written complaints. Communicated progress and disposition with complainants and licensees.

• Handled and answered questions received on rotation phone queues for consumer affairs, mortgage fraud, foreclosure, and loan originator and licensee compliance issues. Profile Summary

• Sense of urgency and empathy in fulfilling customer expectations

• Possess excellent interpersonal, analytical and organizational skills.

• Experienced professional with a multi-faceted expertise in processing, underwriting, closing, compliance and loan origination in retail and wholesale lending. Education

Bachelor of Arts, Spanish

Arizona State University, Tempe, Arizona

Training / Skills

Encompass, ACES, MCA Metasource, TRID, NMLS, CSBS/SES NeighborWorks, Foreclosure Intervention & Default Counseling Federal Bureau of Investigation, Mortgage Fraud & Criminal History Record Training Bilingual English/Spanish / Varying levels of fluency in Italian, French and German

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