Administrative/ Managerment
Resume:
Lisa Lider
Dundalk, MD *****
**********@*****.***
To secure a position that will utilize my skills, education, and leadership abilities with the opportunity for professional growth based on performance.
Authorized to work in the US for any employer
Work Experience
Dispatch Coordinator
Wagner Food Service
February 2024 to Present
Answer the phone, take service calls that need to he scheduled. Assist with sales representatives and their customer's needs. Dispatch 8 commercial service techs. through out Maryland, Virginia, Southern Virginia, Pennsylvania, and West Virginia, dispatch 2 commercial service techs. in the eastern shore and Delaware.
Data Entry of assets/equipment on account sites.
Invoicing for billable customers.
Commercial/Residential Permit Coordinator
WALTER ELECTRIC
August 2020 to February 2024
Pull Residental, Commercial and Fire Alarm Electrical Permits, schedule County Inspections, File BGE and Pepco Worth With and Final Power Connections Application, schedule BGE and Pepco Appointments. Update all Business Licenses. Administrative Specialist,
Assist with Human Resources,Phone Screen all applicants, Back Ground Check Drug test, and schedule all interviews, in addition to Administrative Duties below Administrative Assistant
Updating spreadsheets and customer relationship management database. Assist the call center with incoming calls,customer communications, work orders, and proposals. Assist the commercial department with work orders, proposals, and prints. Assists with various departmental administrative duties when needed. Greet visitors that come into the office. Performs other duties as assigned. Cashier
BMW OF ANNAPOLIS
March 2019 to August 2020
Assist customers with loaner cars, intake payment for services, assist sales and service department with questions on cars that are in the fleet.
Office Manager/field Tech
ALL COUNTIES FIRE & WATER MITIGATION INC
May 2009 to May 2020
Over saw all office procedures as well as worked as a Field Tech in customer's homes. Accounts receivable, accounts payable, collections, billing, dispatching, scheduling. Bar Manager
After Deck
August 2013 to November 2013
Served customers from the bar as well as waited tables, scheduling of the servers and bartenders, and inventory
Customer Service/Call Center
Keystone
October 2009 to May 2010
Answered calls on the main call center ordering lines for Maryland and Virginia received and processed orders for auto body repair shops.
Front Desk/chiropractic Assistant
Dabbs Chirpractic
December 2006 to August 2009
Assisted patients when they first arrived, scheduled appointments via phone or in person, assisted the Chiropractors by helping with patient therapy treatments Credit Representative
ALBAN TRACTOR COMPANY
December 2004 to November 2006
Account Collections
Reduced delinquent accounts, while still maintaining a good customer relationship. Administrative Assistant to the President
WILLIAMS CONSTRUCTION SERVICES
March 2000 to November 2004
OF THE COMPANY, COLLECTIONS & COMMERCIAL CREDIT MANAGER, & OFFICE MANAGER, WILLIAMS CONSTRUCTION SERVICES
Personal Assistant to the President, Account Collections Manager, approved all Commercial Credit Accounts
Education
Associates Degree in Accounting
METROPOLITAN BUSINESS COLLEGE - Port Orchard, WA
October 1989 to October 1989
Skills
• Billing Support Reduced average payment time from 3-5 weeks by improving invoicing and claim process.
• Administrative Office Support Improved customer relations by organizing customer contact files so Sales Representatives were able to provide better customer service
• Interpersonal Skills Efficient work abilities while being able to multitask, and meet deadlines. Reliable individual who has the ability to work independently, with proven history as being a goal driven team player.
• Account Collections Reduced delinquent accounts by 70% while still maintaining a good customer relationship.
• Customer Relations Improve customer account status while keeping a professional relationship when assisting with the accounts. Improved customer account status when helping the customer understand the problem with their accounts.
• Accounting Improving customer account status while reconciling accounts. Improved the accounts receivables and payables by creating and updating the accounting system.
• Organizational Skills Developed programs for 6 weeks of Cub Scout Day Camp, Coordinated the actions of dozens of volunteers, solicited businesses for materials and prizes. Organized banquets for up to 250 people including food, entertainment, decorations, and door prizes.
• Customer Relationship Management
• Financial Report Writing
• General Ledger Accounting
• Management (10+ years)
• Office Management (10+ years)
• Personal Assistant Experience (2 years)
• Relationship Management
• Auto Body Repair
• Journal Entries
• Bank Reconciliation
• Balance Sheet Reconciliation (10+ years)
• Marketing
• Data Entry
• Supervising experience
• Assistant manager experience
• Filing
• Cold calling
• Bookkeeping
• Windows
• Medical office experience
• Clerical experience
• Typing
• Documentation review
• Exactamate
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• SIMPRO
• Accounting software
• Construction
• Accounting
• Computer operation
• Microsoft Outlook
• Pricing
• Event Planning
• Computer knowledge Proficient in the listed computer programs Word
• Quattro Pro Platinum Systems and Excel
• DBSI
• SAP
• Power Point
• WordPerfect
• Quattro Pro
• Excel
• Print Artist and Photo Deluxe
• Quick Books
• Microsoft Office
• Xactimate
• TSD
• CDK
• Simpro Xtime. Improved office productivity by creating spreadsheets to assist with growth. Increased sales representatives
• estimates
• proposal time by 80% by creating document templates.
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