Customer Service Data Entry
Resume:
AMBER MCCARTHY
***************@*****.***
WWW: Bold Profile
Results-driven with proven ability to establish rapport with clients. Business-minded professional tackling any job task with gusto and precision. Demonstrates positive attitude and readiness to adapt to different situations. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. BACHELOR OF ARTS: MASS COMMUNICATIONS
Southern Illinois University Carbondale
Seasoned in conflict resolution
Customer service expert
Telecommunication skills
Insurance knowledge
Claims Investigation
Case Management
09/2023 to Current
GORI LAW FIRM
Edwardsville, IL
Medicare and Liens Assitant
Compiled financial statements related to legal cases such as bills of costs or disbursements. Maintained knowledge on case status by reviewing relevant records and reporting back to clients. Organized documents for filing, maintained client files, and prepared new client intake forms. Responded promptly to emails, faxes and phone calls regarding disputes. Reviewed and validated insurance claims to ensure accuracy of data entry. 06/2014 to 08/2021
7-ELEVEN INC.
Austin, TX
Multi-Unit Franchisee
Top performing 7-Eleven Franchisee, winning several awards for fresh food and beverage sales growth. Successfully managed the activities of 20 team members in multiple locations. Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.
07/2012 to 06/2014
BARNETT ORTHODONTICS
Austin, TX
Front Office Manager
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for executives and staff. Served as central point of contact for all outside vendors needing to gain access to the building. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. 07/2011 to 07/2012
PREMIUM RETAIL SERVICES INC.
Austin, TX
Sales Trainer
Monitored customer preferences to determine focus of sales efforts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Identified, trained and developed sales associates to ensure product knowledge.
CAMPUS & CENTRAL PROPERTIES
Austin, TX
SUMMARY
EDUCATION AND TRAINING
SKILLS
EXPERIENCE
Call Center Representative 02/2011 to 07/2011
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated leads for new sales through telephone and email contact with University of Texas students in a realty office.
Cold called up to 100 students a day and set appointments for the realtor to contact the student to show them apartments.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
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