Operations Coordinator Front Desk
Resume:
DAYTRA H. COUSAR
PROFESSIONAL SUMMARY
Versatile professional successful at managing multiple priorities with a positive attitude. Capable of working autonomously in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
WORK HISTORY
Surgical Operations Coordinator, 08/2019 - Current
Medstar Medical Group, Plastic & Podiatric Surgery, Rosedale, MD
Contribute to achievement of departmental goals and objectives and adheres to department policies, procedures, quality standards and safety standards
Acts as backup resource for 9 administrative positions within the practice
Patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction
Addresses coding problems with providers
Manage booking of multiple surgical cases for 4 physicians for hospital-based surgeries
Obtain 50+ weekly prior authorizations for podiatric and plastic surgery procedures
Responsible for booking appointments that meet patient's scheduling needs while following scheduling protocols of 3-4 physicians
Ensure all diagnostic and laboratory tests are completed for medical clearance.
Arranged pre-operative and post-operative appointments for surgical patients.
Expertly plan, schedule, and coordinate outpatient procedures.
Coordinated with facilities to set up surgeries for 35+ inpatient and elective podiatric and plastic surgery patients weekly
Placed new supply orders, managed inventory, and restocked clerical spaces.
Resolved scheduling conflicts to maintain high-quality patient services.
Physician Administrative Assistant II, 04/2017 - 08/2019
University of Maryland Faculty Physicians Inc, Baltimore, MD
Provided support for two physicians, two certified nurse practitioner and three fellows, as well as the Adult Congenital Health Disease program
Handled 40 daily inbound faxes from pharmacies, insurance companies, and consultation requests from other physicians
Gathered and recorded all patient information including health insurance eligibility, referring physician, past medical information, and test results
Enhanced physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel
Verified customer insurance benefits and handled pre-certification procedures to ensure patient insurance covers medical procedure
Obtained 80 monthly prior authorization from insurance companies and verified eligibility for services rendered or received
Processed 20 daily prescription requests in timely manner
Front Desk Supervisor/ Operations Coordinator II, 06/2015 - 11/2016
University Of Maryland Medical Systems, Baltimore, MD
Supervised front desk staff of 6 and their work functions while seeing over 100 patients' daily
Assisted office manager in developing and administering departmental policies and procedures to ensure 95% efficiency in payment collection and authorization acquisition process
Oversaw and performed patient registration activities in EPIC cadence/prelude systems
Maintained less than 15% error rate on registration error report by reviewing schedules in advance and notifying patients, as necessary for required referral and authorizations
Assured that staff collected appropriate co-pay fees, completed receipt and payment logs while
Provided guidance and instruction to 10+ employees where skills needed improvement
Assisted manager in conducting orientation and training of new employees
Actively and continuously improved work processes to attain 95% proficiency
Evaluated 6 front desk staff performances and provided feedback for improvements
Performed all operations coordinator duties
Operations Coordinator, (Center for Diabetes and Endocrinology)
03/2014 - 06/2015 University of Maryland Medical Center, Baltimore, MD
Performed patient check-in and check-out procedures; including but not limited to collecting co-payments and recording payment notes
Coordinated scheduling for CDE patients in need of ophthalmologic and other ancillary appointments or procedures
Performed team leader functions as member of administrative front desk area, overseeing 6 front desk staff
Was responsible for providing administrative and secretarial support to ensure efficiency and quality service to patients and practice
Acted as liaison to 15 providers, proactively managing and accessing daily schedules to make scheduling changes to maintain full clinical schedules
Developed 50% of CDE forms and documents utilized by department
Generated necessary reports from EPIC, Meditech and Excel
Completed all patient accounting request and reports with 98% accuracy.
Maintained and ordered all department supplies to ensure proper operations
Staffing Coordinator, 04/2011 - 03/2014
University of Maryland Medical Center, Supplemental Staffing Office, Baltimore, MD
Managed, coordinated, and supervised placement of 80+ per-diem and travel nurses for proper utilization in high volume and fast paced units
Oversaw implementation of patient falls prevention program for supplemental staff pool which consist of 320 clinical staff personnel
Managed and scheduled staff of 130 patient care technicians and certified nursing assistants on three shifts
Utilized and updated time management systems to effectively ensure proper billing
Recognized specific details and needs between clinical units within hospital
Identified distinction between 190 RN's who work on floor (MS) vs ER, ICU, CVICU, Cath Lab, including various credentials such as ACLS, PALS, and NRP
Served as liaison between supplemental staff personnel and unit staff
Worked closely with unit staff and leadership in meeting staffing needs through scheduling and utilization of temporary staff.
EDUCATION
Master of Science, Health Administration
University of Maryland University College (UMUC) - Adelphi, MD
2014 - 2016 (still pursuing)
Bachelor of Science, Health Systems Management, 05/2014
University of Baltimore - Baltimore, MD
GPA: 3.48/4.0
Rosedale, MD 21237
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SKILLS
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HIPPA & JCAHO Compliance
Organization and Time Management
Microsoft Teams
ICD 10 proficiency
CPT Coding
Conflict Resolution Skills
Medical Terminology knowledge
Pre-Authorization Management
Office Coordination
Excellent Analytical Skills
Leadership Skills
Microsoft Office
Cerner, Powerchart and MedConnect
EPIC
AthenaIDX
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