Customer Service Representative

Mario Joel Edouard

***********@*****.*** 813-***-**** Tampa, FL

Summary

Seeking Customer Service Rep role with 5 years of experience in customer engagement and inquiry resolution. Skilled in multi-channel support, including phone, chat, and email; proficient in English, Haitian, and French. Proven ability to provide exceptional service and manage customer accounts effectively. Work Experience

AT&T - Flex Agent

Customer Support Rep New York Sep 2023 - Aug 2024

• Addressed customer inquiries with a multi-channel approach, effectively resolving issues through phone, chat, and email communication.

• Provided thorough troubleshooting assistance, enhancing customer satisfaction and resolving technical problems.

• Managed customer accounts, ensuring accurate information and fostering positive customer relationships. Cross Country Home Services

Customer Service Representative Jun 2022 - Aug 2023

• Addressed customer inquiries with precise information, ensuring clarity and satisfaction with services.

• Enhanced customer experience by delivering knowledgeable responses to queries, fostering trust and loyalty. Turbo Tax

Customer Service Representative Feb 2023 - May 2023

• Addressed customer inquiries with a focus on software navigation assistance, guiding users through locating prior tax returns and amendments.

• Oversaw return processing operations, maintaining accuracy and efficiency throughout the tax filing process.

• Managed financial transactions, ensuring timely and accurate payment handling while delivering high-quality customer service.

DCLS

Medical Interpreter (Customer Service) New York Aug 2018 - Jul 2020

• Facilitated verbal communication between healthcare practitioners and patients through proficient language interpretation services.

• Provided cultural insights to enhance mutual understanding and effective communication between parties.

• Collaborated with subject matter experts and colleagues to ensure accurate translation of specialized concepts. Education

Midwood High School

High School Diploma Jul 2002

Skills

Inbound Call / Outbound Call, Collaborative Teamwork, Communication Skills, Innovation, Handle Customer Inquiries, Provide Customers With Product and Service Information, Enter New Customer Information Into System, Update Existing Customer Information, Active Listening, Empathy, Problem-Solving, Multitasking, Fluent in English and Haitian Creole languages

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