Business Operations People

Stefanie Fuentes

646-***-**** ***************@*****.*** Jersey City, NJ

Exceptional Director of Operations with over ten years of experience in people and business operations across fintech startups, wellness education, and healthcare. Skilled in streamlining processes, fostering employee engagement, and implementing scalable HR initiatives to support dynamic, high-growth environments. Proven expertise in managing the full employee lifecycle, enhancing cross-departmental collaboration, and driving organizational efficiency to align with company objectives and promote sustainable growth. Example: Implemented a company-wide performance management system that aligned team goals with organizational objectives, reducing project bottlenecks and boosting productivity by 20%. I also introduced automated workflows for key administrative functions, saving over 200 hours annually across departments and enabling teams to focus on strategic initiatives. My approach consistently supports growth and strengthens connections between people operations and business objectives. AREAS OF EXPERTISE

Employee Culture and Relations Coaching and Mentoring Conflict Resolution Cross-Functional Collaboration HRIS Management Human Resource Data Analysis Interpersonal Skills Problem-Solving Project Management Process Improvement Recruitment Schedule Coordination Verbal & Written Communication TECHNICAL SKILLS

ADP ASANA BambooHR Calendly Canva Comeet Envoy Expensify Google Workspace HubSpot Monday.com Office 365 Patreon Slack Survey Monkey Tallie Zoom

PROFESSIONAL EXPERIENCE

Director of Operations 1/2022 - PRESENT

Sorbet New York, NY

● Manage the complete employee lifecycle, from recruitment to offboarding, creating consistent and engaging experiences at every stage. I spearheaded the design of an onboarding program for a rapidly scaling company, which improved new-hire satisfaction scores by 30% and reduced early turnover rates.

● Oversee daily business and people operations for the US and international offices, including onsite, remote, and hybrid teams.

● Lead the global administrative team by providing coaching and mentorship to effectively manage vendor and tenant relations and coordinate on and offsite events and activities.

● Manage the HRIS system, overseeing essential functions like payroll, benefits, training and development, performance evaluations, employee satisfaction surveys, and recognition programs.

● Collaborate with the VP of Legal on compliance management, creating, implementing, and renewing policies that support company goals while adhering to employment laws and regulations.

● Partner with the IT department to enhance the employee experience by streamlining digital workflows, ensuring seamless access to resources, and implementing user-friendly onboarding, training, and communication platforms.

● Analyze HR data to identify trends and areas for improvement and provide recommendations to enhance performance management, succession planning, and organizational design.

● Manage accounts payable, expense reimbursement, and budget reconciliation.

● Calendar and email management for the CEO and VP of Operations. Operations Manager 01/ 2018 - 01/2022

Integrative Nutrition New York, NY

● Led the administrative and facilities team by providing coaching and mentorship to efficiently manage daily catered breakfast and lunch, HVAC, plant care, pest control, trash and recycling collection, electricians, plumbing, and pandemic emergency preparedness for an office of 250 employees.

● Managed lease renewals, seat and space planning, office redesigns, and buildout initiatives. Event management, including team-building activities, company-wide gatherings, and management off-sites Partnered with the Chief People Officer on office culture initiatives, including Diversity, Equity, and Inclusion (DEI) efforts.

● Partner with the CFO to design and enforce policies for accounts payable, expense reimbursement, and budget reconciliation.

● Managed the employee rewards program, including the selection and distribution, e.g., in-office chiropractor, yoga, transportation stipends, etc.

Office Manager/HR Generalist 01/ 2014 - 01/2018

The Audacia Foundation New York, NY

● Managed the complete employee life cycle, including recruitment, onboarding and offboarding, payroll, benefits management, training, and policy development.

● Property management liaison for vendors, security setup/deactivation, suite construction, upgrades, and rate negotiations.

● Calendar, email, and travel management for the CEO, Executive Director. and VP of Learning and Development

● Event management, e.g., seminars, webinars, and team outings.