Information Technology Service Cloud
Resume:
Apeksha Srivastava
***********@*****.***
OBJECTIVE
Aspiring for a promising and motivating career in the domain of Information Technology where my skills, Knowledge and spirit for teamwork would be an asset to the organization
SKILLS
SalesForce Marketing Cloud
SalesForce Sales Cloud
SalesForce Service Cloud
SalesForce Commerce Cloud
FirePath/ Firebug
Selenium Web Driver
TestNG, JUnit
Cucumber
Java
Gherkin
BlueConic
MySQL
Oracle DataBases
PostMan
Rest API
SOAP UI
TalonOne
EXPERIENCE
May’ 22 - Present SalesForce Lead Tester San Francisco City Assessor’s Office, SFO, CA
Validated Data security and sharing rules in Salesforce.
Tested users management, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the role hierarchy.
Tested in various Sandbox environment and customized the Salesforce application as per the client's requirement
Tested Users, Profiles, Role hierarchies and Permission sets as per user profiles and Public groups.
Tested Salesforce standard objects (Campaign, Accounts, Contacts, Opportunities) and Custom objects, Page layouts, Fields validations and its access to the user based on defined profile.
Used Data Loader to Insert, Update for bulk import or export of data from Salesforce.com objects
Customized Lookup Relationship and Master-Detail Relationship between objects.
Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud.
Wrote SQL queries to compare source of target data and performed data validation testing.
Involved in Automation using Selenium with Java using BDD framework.
Participated in user story mapping, sprint planning, estimation and feature walk-through
Used Zephyr for writing testcases and Jira to log and track defects
Worked in the Agile methodology for all states of the Software Testing Life Cycle. Worked in the Agile and Waterfall methodologies for all states of the Software Testing Life Cycle.
July’ 21 - May’ 22 Software QA Lead Wells Fargo, Fremont CA
Worked on Agile methodology with Scrum framework as Software Development Life cycle with 3 weeks of Sprint cycles and coordinated well with team members, lead, project manager.
Elicited requirements from business to determine functional specifications leading to concrete implementation requirements.
Designed and developed Hybrid Framework using .Net, C#, SpecFlow and NUnit with Selenium Web Driver and Selenium IDE.
Wrote SQL queries extensively, queried database and generated test reports.
Worked on various Salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
Tested Marketing campaign using tools like Journey builder, Email Studio and Automation Studio.
Tested loading the data from Staging to SFDC application, we used to test the functionality and GUI testing.
Assisted in writing test scenarios for software Salesforce (SFDC) with the UAT group.
Worked with Cases, Contacts, Accounts, Solutions and Reports entities in Salesforce Cloud application.
Lead efforts in performing POC/research for new tools, making recommendations of such tools, and implementing upon management approval.
Worked with JIRA and TFS as a project management and defect tracking tool.
Expert in bug reporting tools like Quality Center, Zephyr, and JIRA.
Feb’ 21 – Jul’21 Sr. Salesforce QA Analyst CSAC(California Student Aid Commission) Sacramento CA
Extensively involved in all stages of testing life cycle, Software Development Life cycle (SDLC) using Waterfall, Agile methodologies.
Involved in Designing & developing data driven framework using Selenium Web Driver, Testing and implemented Java Mail to send the regression result automatically.
Worked on SIT, UAT, Integration, Sanity & Regression testing on various projects in Salesforce.
Created various Profiles and configured the permissions based on the organizational hierarchy
Hands on experience on Profiles, Permission sets and Organization Wide Defaults (OWD).
Customized Lookup Relationship and Master-Detail Relationship between objects.
Used Testing Annotations in Selenium Web Driver and executed a batch of tests as testing suite and performed for regression and performance testing of the various releases of the application
Involved in executing SQL queries and PL/SQL procedures, functions and packages for backend testing.
Involved in defecting tracking, Agile Planning and GO Live meeting for various release.
Coordinated with Developers for Defect analysis and performed Regression Testing.
Created pom.xml in APACHE MAVEN and run the builds using Continuous Integration tool Jenkins.
Reviewed existing documentation on the testing application and communicate issues with other teams (development, networking, DBA, etc.)
May’ 20 – Feb ’21 Sr. Automation QA & Coordinator Wells Fargo, Fremont CA
Wrote production validation test cases for the new software team and performed functional, regression, deployment, and integration testing.
Collaborated with product managers, SMEs and development team to identify and resolve issues, coordinate system requirements, and create project timelines.
Participated in Agile sprint planning and coordinated individual and team testing throughout to ensure quality deliverables by the end of the sprint.
Provided Audit support for QA Auditors auditing test coverage and defect management.
Worked as a Coordinator for a team of eleven testers both onshore and offshore.
Worked rigorously on creating Manual and Automation scripts for Smoke, Configuration and Regression test cases.
Assisted in writing test scenarios for software Salesforce (SFDC) with the UAT group.
Experience in proactive planning, strategy, testing, implementing and maintaining mission critical CRM, Sales and marketing cloud.
Used Automation Studio for performing actions such as imports, extracts and SQL queries.
Tested Automation Studio in Marketing Cloud application and executed multi-step marketing and data management activities on an immediate, triggered, or scheduled basis.
Built and maintained custom objects/ fields, validation rules, layouts, reports, dashboards, profiles, permission sets, sharing rules, chatter groups, lightning flows, email templates to optimize business processes
Daily updated/ handover and managed Offshore team
Experience testing the Salesforce marketing cloud with Journey builder and exact target.
Performed backend Testing of application using SQL, writing queries to confirm correctness of data entered via UI and data manipulation.
Sept’19- May’20 SalesForce Automation engineer Lobytoby, Danville CA
Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned project releases.
Implemented automation testing using Java, JUnit/TestNG framework and Selenium (Web driver)
Prepared Functional/regression Test Cases/Scripts in HP Quality Center/ALM under Test Plan, and Review Test Requirements, Creating Test Plans and Test Strategy documents.
Tested Salesforce admin concepts like roles, profiles, permission sets and sharing rules.
Experience in testing Salesforce workflow, assignment, validation rules and approval processes
Tested the automated activities for Import, Extract and Query activities using Automation Studio.
Created Journeys and also implemented marketing campaigns using Marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
Continuously monitored jobs and analyzed of the failures on Jenkins Environment.
Contributed to the Continuous Integration pipeline running component builds, creating and running Deployment jobs on individual stages on Jenkins, and running automated and manual functional tests.
Maintained the Java and selenium test source code and resources in the GitHub source control repository tool.
Extensively used SQL scripts/queries for data verification at the backend.
Worked in a highly dynamic AGILE environment and participated in scrum and sprint meetings.
Jan’ 19 – Aug’ 19 QA Engineer/Analyst Bank of the West, Tempe AZ
Understanding the application thoroughly with help of CRS document.
Tested in building Journeys in Journey Builder for campaigns that are by the business team.
Tested with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
Participated in assigned activities related to Salesforce Cloud upgrades.
Tested email feedback loop and automatic initial response. .
Used email templates, generated test email, gather approvals and test deployed emails in different environments.
Tracked and maintained the requirements to functionality traceability and use case traceability.
Assisted in training vendors to use Content builder to build and maintain marketing content.
Tested validation rules and workflows to support business processes and maintain data integrity.
Created test data for journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder and Email Studio.
Running data extracts for each business unit and determining the email sends volume per day daily.
Involved in Regression testing using Selenium and Developed automated Test cases in Java using Selenium WebDriver.
Performed the Back-End integration testing to ensure data consistency on front-end by writing and executing SQL queries.
Implemented automation testing using Java, JUnit/TestNG framework and Selenium (Web driver).
Involved in Compatibility testing, Functionality testing, Integration testing and Regression testing.
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