Customer Service A Team

Stephona Hartley

Customer Service Professional

***** *. **** **

Peoria, AZ 85345

Cell: 623-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

• A skilled individual with years of customer service experience

• Experience working with different types of insurance

• Enjoys being a team leader and working with a team of motivated people who focus on customer care as the primary

concern

• Experience working with people of all ages and different cultures and backgrounds

• Looking forward to working in a facility where I can develop new skills while implementing my own knowledge and

skills

• Working knowledge of professional computer based programs such as Microsoft office, Microsoft word, Excel, DASH

and Sunlync

PROFESSIONAL EXPERIENCE

Celebrity Tanning October 2011- Present

(Manager)

• Greet Clients and future prospects as they enter the Salon as well as answering all phone calls

• Input personal and confidential demographics into the Sunlync system, including but not limited

to bank account numbers

• Prepare and construct client files

• Multi-tasked well in a fast paced, constantly changing environment

• Maintained cleanliness throughout the whole salon

• Complete the schedule for all employees every month, as well as daily sales and orders

• Communicate with clients about memberships amounts, putting their accounts on freeze/hold, upcoming deals ect.

• Maintain finances for customers throughout the day and submit deposits nightly

• Utilize conflict resolution with customers and co-workers when necessary

Primrose School January 2013- January 2015

(Lead Teacher)

• Prepare lesson plans for students each week

• Follow and teach the curriculum to the students while implementing my own ideas to keep the interests of the children

• Provide assessments for each child on their progression to inform parents of their child’s achievements

Vision Wellness July 2013 – October 2014

(Front Office Lead)

•

• Enter confidential demographics pertaining to the patients

• Answer incoming calls from card members, as well as place outgoing calls

• Enter confidential demographics pertaining to the patients including, but not limited to social security numbers, account

numbers, and contact information Greet and check patients in for their appointments as well as check them out and collecting any co-payments

• Schedule patients and call to verify appointment date and time

• Prepare all new and existing patient files

• Verify vision insurance with the different insurance companies, obtain insurance referrals

• Scan in patient paper work and enter in their demographics

• Place outgoing calls to patients to ensure they will be attending to their appointment

• Provide comfort and reassurance to patients

• Very knowledgeable of HIPAA

• Check patients into rooms upon arrival, clean rooms

• Provide excellent patient care to all patients of different ages and culture backgrounds

• Work as a team with other employees to ensure patient satisfaction and comfort

• Multi-task in a fast paced, constantly changing environment

EDUCATION

• Glendale Community College

Glendale, AZ

-

• Centennial High School (High School Diploma)

Peoria, AZ 85345

-Graduated 2011

References available upon request

Contact this candidate