Account Manager Customer Service

DAENICESHA HECKARD

**** *. **** ****** #***-***, Mesa, AZ 85201, *************@*****.***, 317-***-****

Highly productive Account Manager, committed to exceeding expectations while effectively taking proactive measures to remain successful. Seeking an analytical thinking position to compliment my years of leadership along with motivating and ensuring the success of the organization. Self-starter with great problem solving techniques and the ability to work independently. Authorized to work in the US for any employer.

PROFESSIONAL EXPERIENCE

Indiana Finance Company - Daleville, IN - 2009 to Present (remote)

Account Manager

Collection for auto loans 30+, 60+ and 90+ accounts.

Skip-tracing, and customer resolution to assist the customer while advancing them through auto ownership and reducing charge-off. Manage a

portfolio over 1million dollars of auto loans, customer service,

document

processing, insurance claims, team lead of 6 or more, title processing, accounting deposit, scheduling, bank reconciliations.

Mail and More - Chandler, AZ - 2006 to 2010

Owner

Owned and operated an independent shipping office supply store. Added

product line of various items related to business supplies. I installed

additional private mail boxes to increase revenue. Increased sales by twenty five percent, based on previous owner's sales.

H & R Block Corp - Tempe, AZ - 2004 to 2009

Client Service Manager

Served as the front line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Assisted in recruiting and interviewing candidates for tax office associate positions. Responsibilities in General Accounting, Customer Service, Document Processing Accounts Receivables and Payables, Collection, Bank Reconciliations, and Scheduling.

Y Not Music and Scents - Phoenix, AZ - 2003 to 2006

Sales Manager

Responsible for staffing, scheduling product ordering and helping the sales reps meet sales quotas. Create sales forecasts, analyze performance data, continuously iterate on and improve upon sales processes. Redesigned the formal clothing retail store to a music store to meet geographical demographics. Developed new product line to compliment music offerings. Coordinate purchasing budgeting, accounting, and personnel work, in addition to supervisory duties.

EDUCATION & CREDENTIALS

Working on Bachelor's in Business Administration

University of Phoenix 2021 to present

Computer Skills: Outlook, Microsoft Office (Word, Excel, PowerPoint)

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