Customer Service Technical Support
Resume:
Donetta Scroggins
Mesa Az, 85201
***********@*****.***
Skills
** ***** ** ********* *********** in key customer service, technical support and sales roles. Expert in customer care, active listening, clear communication verbal and written, problem solving, multi task, ability to work under pressure in a fast paced environment.
Experience
June 2021- May 2024
Consumer Cellular, Tempe, Az - Customer Service /T3
● Incoming calls assisting customers with questions about their accounts.
● Troubleshooting device issues
● Processing payments, Account maintenance
● Sales of product and services
Ability to build and strengthen relationships by responding to customer needs through high volume of calls by probing questions and active listening in order to problem solve.
May 2020 - Dec. 2020
American Home Shield, Phoenix, Az - Authorizer
● Completing authorizations for repair or replacement for home appliances, and other indoor or outdoor home repairs.
● Assisting customers by gathering necessary information to make sure repairs fall under warranty criterias. Assisting customers with contacting a technician to schedule appointments to go to the home to assess damages and make recommendations for repairs or replacement.
● Submitting necessary for to pay to technician for services
January 2017 - April 2020
Asurion, Phoenix, Az - Tech Support
● Assisting customers over the phone providing technical support for cellular device ● Maintaining patience and a high level of professionalism when working through struggles with customers.
● Flexibility to perform other duties such as sales, payment processing, and claims.
Education August 1980 - May 1984
Tempe High school, Tempe, Az - Diploma
Awards and Acknowledgments
I created a program called “ My Mentor”. The program was designed to help Representatives who were struggling to meet their monthly call quality monitors The program was implemented into the Customer service department as a coaching tool by the VP. of the company. Which also led to me being promoted to be a Customer service team leader.
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