Remote Customer Service/ Representative
Resume:
Angelina Ortega
Cedar Rapids, IA
**********@*******.***
Compassionate and empathetic professional with a strong background in customer service. Known for reliability and genuine desire to help others, seeking a position where these strengths can contribute to team success and enhance customer satisfaction.
Skills
Communication: Effectively conveying information verbally and in written form
Adaptability: Adjusting to new situations and challenges with ease
Problem-Solving: Capable of identifying issues and implementing effective solutions in both day-to-day operations and long-term planning.
Active Listening: Fully concentrating, understanding, and responding
Empathy: Understanding and sharing the feelings of others to build rapport
Leadership & Management: Proven ability to lead teams, manage operations, and oversee staff in both educational and business environments.
Education
APRIL 2022
Palm Beach State, FL - Associate's Degree
Experience
2022 - 2024
Champions, IA - Site Director
●Maintained up to date DHS and CPR regulations
●Created and managed schedules
●Conducted interviews and facilitated onboarding
●Created and implemented lesson plans
●Maintained strong relationships with school staff
●Supervised staff during shifts with up to 90 kids in the program
●Created and managed files for each student
●Managed spending accounts and created monthly expense reports
●Managed relationships with parents, including handling accounts, processing new enrollments, and addressing any concerns to ensure a positive experience.
2020 - 2022
Mammitas Cafe, IA - Manager
●Managed & created relationships with vendors
●Managed connected flower shop
●Maintained inventory
●Provided high quality customer service
●Managed payroll
2018 - 2020
La Petite, IA - Pre-K Teacher
●Oversaw care and education for 15 children
●Maintained detailed records to track progress & ensure personalized care
●Created and implemented lesson plans
Contact this candidate