Customer Service, Administrative Assistant, Sales/Relationship Develop
Resume:
MELANIE RITCHIE
North Little Rock, AR *****
*****************@*****.***
Highly self-motivated, enthusiastic, & results driven professional who embraces teamwork but can also work independently. Possessing excellent interpersonal & communication abilities, along with an innate ability of connecting with people, ensures ease in developing & securing strong customer relationships. Extensive experience in customer services, property management, sales/marketing, and account management, along with a cumulative of 6+ years administrative assistant experience. Proven time management skills, multi-tasking abilities, & detail-oriented approach ensures reliability & high performance levels. Currently seeking a position which will effectively utilize all skills, abilities, & areas of expertise as follows:
• Customer Service (8+ years)
• Relationship Development
• Telecommunications
• B2B Sales & Marketing
• Math/Problem Solving
• Administrative Support
• Territory Development
• Project Management
• Database Management
• Organizational abilities
• Accounts Receivable/Accounts Payable
• Account Management
• Strong Written/Verbal abilities
• Proofreading
• Property Management
• Team Leadership
• Schedule Management
Authorized to work in the US for any employer
Work Experience
Vacation Rental Property Manager
Village Life Property Management-Hot Springs Village, AR August 2021 to October 2024
• Proactively utilized multitasking and time management abilities while juggling multiple roles, including all administrative tasks, scheduling & property management, and customer service to ensure business ran smoothly; directed small team of employees delivering comprehensive cleaning and maintenance services for vacation rental properties.
• Provided exceptional customer service to guests, addressing inquiries, resolving issues, remaining on call for emergencies, and ensuring memorable experiences throughout their day.
• Conducted thorough inspections of properties before and after guest stays to identify and address maintenance needs, communicating these issues with owner, ensuring property readiness and top notch condition for guests.
• Demonstrated strong attention to detail and organizational skills in managing multiple properties simultaneously, ensuring all tasks were completed efficiently and to a high standard. Administrative Front Desk Coordinator
Superior Dry Cleaners-Hot Springs Village, AR
July 2023 to January 2024
• Handled all customer interactions with a friendly and welcoming demeanor; successfully handled all customer service issues using a compassionate, problem-solving approach ensuring that even disgruntled customers left satisfied and returned with business.
• Responsible for processing all financial transactions with duties of accounts receivable clerk, including: taking all payments and collecting on past due accounts; maintaining accurate records of transactions and entering information into database; opening/closing out and balancing cash register; resolving any discrepancies in cash out report daily; and generating weekly reports for general ledger.
• Processed inventory from multiple stores averaging 300+ pieces of clothing daily; meticulously organized and described details for each piece of clothing, updated database for each customer, and tagged each piece to ensure seamless processing and fast turn-around.
• Handled all administrative and receptionist duties, serving as main point of contact between customers, 3 store locations, and processing warehouse; effectively utilized strong problem-solving, communication and multitasking abilities to assess and resolve any issues, improving process efficiency and ensuring ultimate customer satisfaction.
Server
Homeplate Cafe-Hot Springs Village, AR
February 2020 to October 2021
• Provided excellent customer service through dedicated attention to needs or requests of patrons. Routinely developed excellent rapport with customers resulting in strong base of repeat customers. Assisted in order selection by promoting specific menu items & specials. Responded to inquiries regarding meal preparation & service. Regularly follow-up with guest tables; promptly fulfill additional requests. Collect payments & balance transactions with receipts.
• Proven ability in up-selling menu items to increase guest check averages; Resulted in meeting personal weekly sales goals, contributing to overall increase in monthly restaurant sales.
• Successfully worked as team of only 3 servers providing service to entire restaurant on daily basis; single handedly juggling 10 to 12 tables at once during morning rush. Server/Assistant Manager
Isabella Cafe - HSV Property Owner’s Association-Hot Springs Village, AR October 2020 to April 2021
• Established excellent ability to multitask, work efficiently, problem-solve, and create the optimum customer experience in high-stress situations while single-handedly fulfilling both server, & managerial roles, for entire restaurant.
• Oversaw restaurant operations of small cafe performing managerial duties including supervision of employees, opening/closing restaurant, balancing of cash register & submiing daily reports to accounting, managing/storing vendor contracts & invoices, maintaining record of supplies needed for future orders,
& handling customer grievances with professionalism.
• Reorganized & decluered multiple large spaces increasing overall functionality & efficiency of daily restaurant operations as well as simplifying inventory process. Administrative Assistant
Steve's Drywall Finishing & Painting-North Little Rock, AR January 2015 to January 2016
Performed job related errands & administrative duties such as maintaining schedule & appointments, sending invoices & processing payments, resolving customer issues as they arose, & acted as liaison between contractor & customer when necessary.
Regularly aended job sites assisting with tasks ranging from delivery of materials & equipment to occasional fill-in when labor was short.
Home Caregiver
Cumming, GA
September 2012 to January 2015
Full-Time home caregiver
Event Coordinator of Exhibitor Services/Accounts Receivable International Woodworking Fair (Contract)-Atlanta, GA January 2012 to October 2012
• Provided complete administrative support to all departments of international trade show company while also fulfilling a variety of roles including: receptionist, scheduling, accounts receivable, customer service department, & project manager for numerous projects pertinent to show success.
• Solely responsible for customer support of 1200+ exhibitors attending international biennial event; Provided personalized account management support & resolved a multitude of problems on daily basis.
• Increased productivity & customer correspondence time by up to 3X after reconfiguring, streamlining,
& simplifying complicated processes ensuring international customers could obtain VISA.
• Processed all transactions sent to accounts receivable, sent out notices to customers of processed & updated database in order to provide daily financial reports to CFO for review. Administrative Assistant
Contract positions-Atlanta, GA
January 2011 to December 2011
Coordinated with various staff for operational support activities of the unit; served as a liaison between departments & operating units in the resolution of day-to-day problems.
Provided administrative support such as answering multiple phone lines, assisting visitors, keeping company calendar up-to-date, resolving a range of administrative problems & inquiries.
Managed incoming & outgoing mail/bills including the creation of a summary for each payable then forwarded them to the appropriate department.
Scheduled & coordinated meetings, interviews, appointments, events & other similar activities for executives, which also included travel/lodging arrangements. Account Executive (Telecom)
Cavalier Business Communications-Atlanta, GA
December 2009 to December 2010
Utilized customer focused, needs-based approach to assess & market products to potential clients ranging from small businesses to medium-sized corporations. Managed accounts through entire sales process: prospecting, cold calling, qualifying, contract negotiations, signing, & post-sales support.
Developed daily/weekly sales forecasts, ploed monthly revenues based on all factors affecting sales goals/closings & kept organized records of this information to submit weekly/monthly reports.
Cultivated secure customer loyalty while consistently building relationships with new customers & external business partners which resulted in a strong network of resources leading to many referrals. Education
Minor in Sociology
Georgia State University - Atlanta, GA
2006 to 2009
Bachelor of Science in Psychology
Georgia State University - Atlanta, GA
2006 to 2009
Certification in Gerontology
Georgia State University - Atlanta, GA
2006 to 2009
Skills
• Microsoft Office
• Word
• Excel
• Database Management
• Upselling
• Property Management
• Multi-line Phone Systems
• Social media management
• Social media marketing
• Marketing
• Video editing
• Office experience
• Management
• Microsoft Outlook
• Supervising experience
• ATS
• Computer literacy
• Sales Support
• Accounts receivable
• Event planning
• Communication skills
• Schedule management
• Telecommunication
• B2B Sales
• Data science
• Administrative experience
• Time management
• Newsletter Content creation
• Newsletter Design/Layout
• Graphic design
• Writing/Editing Articles
• Photography
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