Support Assistant Medical
Resume:
Objective
Current Grand Junction Veteran’s Health Care System (GJVHCS) Medical Support Assistant within the BOS employee interested in becoming an . Has experience and required knowledge in current programs and medical terminology.
Key Qualifications:
Scheduling, canceling, re-scheduling patient appointments and/or consults.
Fluent in Vista, VSE, GUI, and CPRS.
Answering telephone calls, secure messaging, and returning phone calls.
Reviewing and documenting clinical and administrative electronic health records (EHR).
Gathering and obtain key medical information from patients.
Advising clinical staff on current administrative processes.
Interacting with both internal and external parties.
Proficient in Word, Excel, and PowerPoint.
Work Experience
WCHCS VA Medical Support Assistant GS-5 Step 2 April 2022 - Present
Works with a high level of independence and makes appropriate decisions regarding scheduling.
Effectively communicates with veterans to schedule appointments for over 30 providers.
Knowledge of standardized rules to perform procedures requiring considerable training and experience to carry out and resolve recurring problems for veterans.
Performs data management functions that are critical to the healthcare treatment of veterans.
Responsible for running queries for assigned clinics and make sure request grids reflect the number of orders pulled.
Cross reference and reconcile tracker daily to making sure everything is up to date.
Receive and process consults, RTCs, NO shows, Recall Reminders and Follow ups.
Checks patients in/out, requests medication orders in TRM, update client information in ICP.
Uses programs such as VISTA, CPRS, VSE, Microsoft Word, to complete required assignments.
Schedule RTC's, PtCSch's, New Requests, individual and group clinics.
Answers incoming/outgoing phone calls in a professional concise manner.
Print current and future appointments lists for self and providers.
Takes on additional duties as required as assigned from the BOS and assigned departments.
Rated as “excellent” at 6 month review.
Familiar with Medical Terminology.
Compliance Associate - Colorado Alternative Health Care February 2019 - July 2021
Sales, purchasing, inventory control, product packaging, tracking, sorting, labeling and distribution of products.
Scheduled/Coordinate deliveries and pickup times for products.
Reviewed daily purchase orders, invoices and accounts payable receivable.
Provided customers with suggestions or recommendations on use of products and proper dosing of suggested items.
Responsible for cash drops twice a day with 100% accuracy.
Ensured products are in compliance and in line with state regulations.
Reviewed/updated client demographic information for accuracy.
Detox Coordinator - Mind Springs Health September 2016 - January 2019
Admission and Discharge of clients seeking detox services.
Experience in automated files, ledgers, accounts, reports and financial statements.
Coordinated referrals and scheduled inside /outside programs/services for clients.
Monitored, documented, and updated clients physical and mental health charts.
Setting up short/long term after care services.
Follow-up on clients “After Care Programs”.
Maintain a daily log of client care.
Recommended/schedule appropriate services upon discharge.
CAC I, Q-MAP
Front Desk Supervisor – The Hotel Telluride November 2013 - June 2016
Oversee and assist check-in and departure of hotel guests.
Build and confirm guest reservations.
Conduct hiring interviews and review termination/disciplinary actions.
Create employee’s weekly work schedule.
Review time sheets and approve/process payroll.
Perform quarterly employee evaluations.
Attend weekly wrap-ups of hotel activities and upcoming events.
Document and address all guest concerns or related issues.
Update and review employee files and/or disciplinary actions.
Owner/Operator - Wildcat Studios June 2010 - August 2013
I opened this store after a long career as a professional Motor-Cross photographer shooting for Clear Channel International throughout the U.S. and Canada.
A digital imaging and custom framing shop.
Designed, measured, cut, and assembled custom frames for artwork, images, mementos, and keepsakes.
Photographer – Clear Channel International November 2006 - May 2010
US National Motor-Cross Series - Supercross and Arenacross
Canadian National Motor-Cross Series - Racer X
Corporate Events
Architecture
Weddings
Portraits
Purchasing Mgr. – AT&T April 2003 - Oct 2006
In charge of all purchasing, shipping, and receiving for the facility.
Complete daily tracking records for any open Purchase Orders.
Ensure inventory is accurate and up to date.
Track delivers for date, time, and location.
Review invoices for accuracy and/or discrepancies.
Deliver requested items to designate departments.
Military Service - United States Marine Corps October 1986 - February 1991
E-4 Corporal
0811 Cannon Crew Men
Outstanding performance on CG inspection.
Honorable Discharge – Medical Discharge
Good Conduct Medal.
Skills /Certifications
Team Player
HIPPA Certified
Clear and Concise verbal and written communication.
References
Name
Employer
Title
Phone
Tina Tippin
Mind Springs Health
Detox Supervisor
Denise Mongan
Beyond the Groove
Managing Director
Kevin Maughan
Telluride Rentals
Director of Operations
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