Customer Service Community Health
Resume:
Traci Bibins, CCHW
Ypsilanti, MI *****
***********@*****.***
Certified Community Health Worker for area Non Profit Agency, professional and proactive customer service professional offering over 25 years experience in busy office environments. Energetic, reliable and focused on results. Deadline-oriented with proficiency in numerous software programs and diverse in both office setting and food serving environments. Authorized to work in the US for any employer
Work Experience
Cashier/Stock Clerk
Big Lots-Ypsilanti, MI
May 2019 to Present
Handle POS transactions, assist customers, stock shelves and recover items. Certified Community Health Worker
Ypsilanti Meals On Wheels-Ypsilanti, MI
March 2019 to Present
Acts as a liaison between YMOW and it's clients, assists clients with resources within the community, provide referrals and educational materials to clients and their families. Completes assessments and home visits to homebound clients.
Catering Assistant/Server
Carmela' s Culinary Creations-Ypsilanti, MI
June 2018 to Present
Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls. Carrying out basic food hygiene preparation tasks.
Ensuring chefs are equipped with the food and tools they need. Helping the chef get ready for service by preparing food. Peel, trim or wash food so it is ready to be cooked. Washing all dishes and cooking utensils also helping to serve meals and interacting with customers in a personable and friendly demeanor, creating a positive experience and maintaining a healthy relationship. Co-Chairperson Election Inspector and Office Assistant Superior Township City Hall-Ypsilanti, MI
August 2010 to Present
Duties included issuing ballots to registered voters, registering voters, monitoring the voting equipment, explaining how to mark the ballot or use the voting equipment or counting votes. Also maintained office operations by receiving and distributing communications; maintaining supplies and equipment; picking- up and delivering items; serving customers.
Associate Team Leader
H&R Block-Ypsilanti, MI
January 1999 to Present
Responsible for welcoming clients, identifying and addressing the client's need, and maintaining a pleasant and business-like atmosphere and attitude. Interacting with clients in person or via telephone through inbound and outbound calls. Using H&R Block systems to schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software); and effectively manage client flow in a tax office. Routinely balances cash register; and receives cash, check, and credit card payments for provided tax services; and provides clients with completed tax returns and checks. Delivering an outstanding Client Experience and Promote Teamwork & Collaboration with my co workers.
Client Care Associate
Ypsilanti Meals On Wheels-Ypsilanti, MI
March 2019 to July 2022
Daily task of unloading hot and cold meals from delivery trucks, packing route vans following temperature guidelines for delivery to clients on various routes. Interacting with clients on a friendly and professional manner. Maintain delivery van by cleaning, checking condition of vehicle and refueling as needed Evening Custodian
Populist Cleaning Co-Ypsilanti, MI
August 2018 to March 2019
Strong attention to detail with ability to work independently while supporting a team environment and to communicate clearly and professionally with customers, supervisors, and co-workers. Perform various cleaning duties, such as vacuuming, sweeping, dusting, cleaning mirrors and wiping tables/desks. Clean, detail and re-stock paper products in restrooms, remove and dispose of garbage and recycle items also proper use all cleaning products and equipment
Order Processing Clerk and Accounting Clerk
SCHOOL PICTURES-Ypsilanti, MI
August 2013 to May 2015
Processed school picture orders for schools across Michigan and Ohio. Also reconciled cash and credit card orders in the Accounting Department.
Cashier/Server
Vicki's Barbeque-Detroit, MI
March 1991 to May 1996
Typically took orders for food and beverages from customers and then served them the requested items. Also entailed both preparing and serving food at various other types of venues. Cleaned and sanitized all cooking equipment and handled cash register transactions Education
Diploma in General Studies
Detroit Northern High School - Detroit, MI
September 1987 to June 1991
Skills
• Microsoft Office, various types of fax machines and Point of Sale software (10+ years)
• Housekeeping
• Cleaning
• Ability to work efficiently and keep calm, under pressure. Stamina and enthusiasm, ability to work quickly but efficiently. Ability to work well in a team displaying communication skills. High standards of personal hygiene and ability to work long hours in a stressful environment
• Microsoft Office
• Food Safety
• Catering
• Custodial Experience
• Culinary Experience
• Office Administration
• Food Preparation
• Cooking
• Tax Experience
• Office Management
• Kitchen Management Experience
• Commercial Cleaning (5 years)
• Management
• Serving
• Supervising Experience
• Microsoft Word
• Microsoft Excel
• English
• Photography
• Typing
• Clerical experience
• Research
• Quality assurance
• Front desk
• Cold calling
• Customer service (10+ years)
• Cooking
• POS
• Cash register
• Cash handling
• Office management
• 4G/LTE
• Proofreading
• Computer skills
• Copy editing
• Conflict management
• Serving
• Data collection
• Tax experience
• Accounting
• Hotel experience
Certifications and Licenses
Driver's License
April 2022 to April 2026
Food Handler Certification
January 2020 to Present
Community Health Worker
August 2023 to Present
Hospitality Business Management Certification
July 2024 to Present
• Creating the optimal customer experience
• Building and leading a team
• Food service and responsible alcohol service
• Handling conflict
• Financial management
• Effective communication
• Attention to detail
Contact this candidate