Administrative Assistant Customer Service
Resume:
Joni Linville
Fairmont, WV *****
****.********@***.***
Diligent administrative assistant with 6 years of experience in office management, payroll, and customer service. Proficient in scheduling, data entry, and human resources. Proven leadership skills with experience as a department manager and trainer. Skilled in retail sales, accounts payable, and marketing. Work Experience
Administrative Assistant
WVU Medicine-Clarksburg, WV
May 2018 to Present
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
• Supported HR department in recruitment efforts by screening resumes/CVs of potential candidates based on predefined criteria before forwarding them to hiring managers for further evaluation Trainer, Customer Service
InfoCision-Clarksburg, WV
February 2009 to November 2018
Trained employees on sales and appointment setting
• Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
• Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
• Customized training materials based on individual learning styles and needs of trainees
• Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
• Managed the scheduling logistics of training sessions, ensuring optimal attendance rates
• Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
Manager, Sales Associate
JCPenney-Bridgeport, WV
January 2000 to February 2009
Department manager, scheduling, sales and cashier
• Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
• Managed a team of XX employees, providing guidance, training, and performance evaluations
• Implemented effective sales strategies to drive revenue growth and meet/exceed sales targets
• Created visually appealing product displays that increased customer engagement and boosted sales
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising standards
• Collaborated with the marketing department to plan promotional events that drove foot traffic into the store
Education
Lincoln High School - Shinnston, WV
January 1979 to December 1983
Skills
• Payroll Data Entry Human Resources
Excel Accounts Payable Office Management
Billing Scheduling (10+ years)
• Administrative Experience
• Patient care
• Negotiation
• Marketing
• Organizational skills
• Documentation review
• Time management
• Leadership
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