Customer Service Port Richey

D’Andre Anderson

Port Richey, FL ***** • ******.**********@*****.*** • 727-***-****

Experience

BARISTA Port Richey, FL

Starbucks December 2023 – Present

Led multiple renovation projects and alerted the needs of baristas to upper management. Honed customer service, problem solving, conflict resolution, and plan building. Learned to multitask seamlessly making fully customized drinks, meanwhile in which communication can be happening along 3 different streams of thought. Maintained continuous customer connections and exercised empathy and various people skills until perfected. HOST Clearwater, FL

Opal Sands Resort July 2022 – December 2023

Managed the front end of the establishment. Organized and led multiple groups based on size and needs to proper areas. Ensured employees had needs and wants met through skilled planning of sections. Would manage and plan inventory counts to guarantee proper ordering and reduce waste in the workforce. Learned and specialized in multiple machines to keep the operation running, from daily use to deep maintenance/cleaning cycles and instructed others on how to do so as well. Met unsure and upset customers with a calm and collected manner, ensuring guest satisfaction and strategized the best course of action for their complaints with management.

CUSTOMER SERVICE LEADER Remote, JA

Conduent Teleperformance March 2020 – November 2021 Managed and assisted all guests in a high-volume high demand environment. Created and managed data in a safe and thorough manner, ensuring accuracy and accountability for databases. Taught and collaborated with multiple coworkers all while multitasking individual work demands as well. A wealth of knowledge for both customers and coworkers, consistently ensuring accurate and improved performances for employees. PHARMACY TECH Montego Bay, JA

Hilton’s Pharmacy July 2018 – July 2020

Spearheaded and oversaw all patient interactions within the pharmacy setting. Studied and memorized drug interactions, side effects, and purposes to ensure quick, accurate, and efficient customer service. Trusted with completing inventory for highly regulated medications. Organized and ensured accurate stocking of medications for accurate prescriptions. Handled high volume calls and ensured prompt customer service in case of emergency with medications. Education

GREEN POND HIGH SCHOOL Montego Bay, JA

High School Diploma May 2019

Graduated with specializations in office admin, IT, construction, English, and social studies. Skills & Interests

Technical: Microsoft Office 365, accounting, bookkeeping, office experience, multi-line phone systems, sales, staff management, serving, POS systems, Printers, welding, Language: Fluent in English and Jamaican Patois

Soft Skills: Customer service, patience, flexibility, improvisation, optimism, clear communication, listening skills, problem solving, open-minded, energetic.

Interests: Gaming, reading, hiking, music, podcasts, trivia. References

Morrigan Letchworth:

Shift Supervisor • 727-***-****

Hiroko Wallingford:

Shift Supervisor • 952-***-****

Jessie Criswell:

Co-Worker • 727-***-**** • ******************@*****.***

Contact this candidate