Customer Service Services Acct Mngmnt efficient/accurate data entry

STEPHANIE A. MAPLES

**** ****** **** ***** *****, TX 75135 214-***-**** *********@*****.***

OBJECTIVE

To seek a specialist position within an organization where extraordinary leadership, customer services, and attention to detail for auditing would be needed. SKILLS PROFILE

ABOVE and BEYOND customer service, team player, ability to adapt with constant change, quick learner, persistent, competent, consistent follow up, ability to work independently, and excellent communication skills

Report Proficiency – Word, PowerPoint, operational reports, AdHoc, E-Z Share, and Excel including v-lookups, pivot table, charts and graphs Platform Proficiency- SAP, Ariba, PeopleSoft, Service Now, ABS, IPV/BIT, EMS, CMP, Command, Mobile Manager, Wireline Manager, VeraSMART, Veramark, SharePoint, JIRA, ORACLE NetSuite

Outlook

Adobe Acrobat

OneNote

Detail oriented

WORK EXPERIENCE

Finance Shared Services Analyst

June 2019 – Current

L3Harris Technologies, Inc Remote

Raised the bar, and set new company standards, for the AP department by taking on company AP challenges and identifying process improvements, resulting in the ability to efficiently eliminate revolving AP issues causing late fees and missed contract agreements. Provide critical support to internal departments and upper management, ensuring AP processing/payment issues are reconciled and resolved in a timely manner, while proactively maintaining a good standing relationship with vendors to avoid account holds that affect orders. Train AP customer service team, across all accounts payable and Microsoft platforms, to efficiently and accurately process invoice/credit memos/refunds while adhering to departmental procedures.

- Proficiently process in SAP, Ariba, PeopleSoft, Service Now, and TEAMS platforms

- Highly skilled in excel; used daily for account reconciliations (formulas, pivots, etc.), vendor statements and aging reports, coding imports/exports in bulk

- Uphold the highest customer service standards and attitude

- Audit and process, foreign and domestic, invoices, refunds, and vendor credits ensuring coding is correct, and billing per contract/PO, processed in a timely manner while adhering to departmental procedures.

- Work with buyers and receiving departments to resolve PO issues (including service and receipt of goods)

- Audit and maintain accurate vendor master data

Expense Analyst

January 2017 – March 2022

Calero Software, LLC Remote

Exceeded expectations with customer management, resulting in the ability to efficiently adapt to customer’s growth in high volume fast paced environment. Provide critical support to all divisions that support specific clients in day-to-day operations, ensuring issues with loading invoices are research and resolved within SLA, generating and analyzing multiple monthly reports (QBR, spend, cost analysis, etc.) for the customer, coding all line items in order to produce an AP/GL feeds that will successfully post for payment, and resolving any invoicing / billing issues with carriers.

-Effectively hosts multiple weekly client calls providing exceptional customer service openly communicating steps of completion for client’s issues.

-Provide support to all internal departments to help resolve issues across all customers.

-Proficiently work in VeraSMART, Veramark, SharePoint, JIRA, ORACLE NetSuite platforms daily.

-Uphold the highest customer service standards and attitude.

-Customize and build reports for client’s specific needs.

-Audit and process invoices for multiple clients ensuring coding is correct, billing per contract, disputing all discrepancies

TEMs Lead

September 2015 – January 2017

Liquid Networx Remote

Personally provide critical support to entire TEMs team as well as work with all Account Consulting team in regards to prepare for and lead client calls, implementation, new orders, vendor migrations, and day-to-day operations for all TEMs customers while managing and supporting multiple customers.

-Monitor, track, and report on missing invoices for multiple clients.

-Validate invoice accuracies; Reconcile new inventory based on contract of services; work with vendor and client to resolve all discrepancies (contract auditing for each account and inventory within, balance forwards, misapplied payments, payments not being applied in a timely manner by vendor, late fees; all disputed filed and resolved with carrier)

-Provide AP/GL files based on customer coding specifications (daily, multiple each week, etc.)

-Provide custom monthly pivots, charts & graphs for each client supported and assist team to ensure all reports are uniform and provided in a timely manner

-Customize Quarterly Business Reviews for all clients and work with TEMs team to provide to sales team and client

-Communicate in a professional and businesslike manner to entire organization as an advocate for the client

-Proficient within many platforms and processes (EMS, IPV, CMP, Command, SAP, Operational Reports, AdHoc, Excel, ETLs)

-Provide support to all TEMs team to ensure all clients are responded to in a uniform and timely manner which allows team members to cross train and back-up multiple clients. Customer Service Account Manager

April 2012 – August 2015

Tangoe, Inc. Addison, TX

First in the company to support variety of customers (fully managed, host and load, and partner host and load) within multiple platforms (EMS, CMP, IPV/BIT, Command).

-Monitor invoices, track and report on missing invoices for multiple clients.

-Validate invoice accuracies; work with vendor and client to resolve discrepancies

-Produce AP/GL files based on customer specifications

-Reconcile new inventory

-Communicate in a professional and businesslike manner to entire organization as an advocate for the client

-Proficient within many platforms and processes

-Provide support to executive management team and TEMs Team EDUCATION

High School Diploma

August 1992 - May 1996

North Mesquite High School Mesquite, TX

College Courses

Accounting

REFERENCES AVAILABLE UPON REQUEST

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