Customer Service Administrative Assistant

Jennifer Winfree

**** ****** *******• Atlanta, GA 30331

*******************@*****.*** • 678-***-****

PROFESSIONAL SUMMARY:

Skilled and result driven professional with solid customer service, managerial, office and technical skills. Knowledge driven learner with outstanding written and verbal communication skills .Effective at multi- tasking and working in fast paced environments that require attention to detail. A dedicated Team player who accepts and applies feedback and works well with colleagues at any level. My genuine interpersonal skills serve as an open door to all people and/or potential clients. TECHNICAL SKILLS

Certified Microsoft Office User Specialist. Proficient in Microsoft Word, Excel, Share point, Publisher, Adobe, Photopea and others. Skilled at maximizing these tools by creating tables, templates and data base sheets that organize internal and external contacts, invoices, orders, financing and etc., embedding objects and tables and creating documents such as flyers, business cards, and graphic design. Hardware skills include experience building websites, desktop support, Cisco systems, troubleshooting and efficiency with operating all office equipment with special skills to maintain complex industrial copiers and cut/dye machines including party and banquet digital hands on support. EXPERIENCE:

Woods Memorial Baptist Church

Office Coordinator/ Administrative Assistant

December 2013- Current

• Trained Administrative team by teaching them modernized computer skills like operating Excel, Microsoft Office, Outlook and other operational suites such as publisher, etc.

• Implemented office structure by creating a new filing system that made finding and identifying more than 2,ooo members easier.

• Exercised data entry skills by maintaining a member contribution system which recorded every contribution and listed each member’s contact information and giving history.

• Created additional sources of income by assisting with fundraisers and created a program in which we met a demand by supplying the members with a need of company logo themed products and arranging distribution of these items.

• Ordered all office supplies and created a rolling inventory room and log.

• Designed weekly bulletin and offering envelopes

• Monitored all traffic in and out of the building by creating a log and ensuring that all visitors signed in and out at the correct time and date.

Western Distributors of Atlanta

Shipping Clerk

July 2013-December 2013

• Invoiced all orders for service while keeping clients aware of their balance by mailing their statements

• Assisted a/r and a/p by manually tracking payments, accepting cash and check while also administering credits to account holders

• Tracked shipments for out- going and incoming freight as well as schedule pick- ups using multiple delivery interfaces at once

• Helped maintain heavy filing room and organization The Coca-Cola Company, Atlanta, GA

Intern

August 2011-January 2012

• Assisted with office administration including email and other office communication devices

• Updated technical software including internal interfaces such as Share Point and Lotus Notes.

• Scheduled professional meetings that included upwards of 175 attendees

• Delegated work plans for project managers and communicated expectations to lower management

• Implemented worksheets that showed valuable employee information to Human Resources to enhance employee morale and organizational needs. Luella’s Restaurant, Jonesboro, GA

Manager/Shift Leader

June 2008 – November 2010

• Responsible for opening and closing restaurant.

• Enhanced client experience through great communication, individualized attention, and a pleasant demeanor

• Managed the financial obligations of customers through daily processing of electronic payments as well as cash transactions.

• Accurately and efficiently handled all customer service issues and made appropriate documentation.

• Identified opportunities to reduce operational costs and improve customer service. Education:

Atlanta Technical College

Business Management Associate of Science Degree

January 2021

• Recently completed online courses on organizational behavior, business ethics, and accounting.

• Associate Degree in Business Management

Human Resource Manangement Minor and Certification ServSafe trained and Certified

Year Up Atlanta, Class 5

January 2011

Communications Award and Project Management Training at Corporate Coca Cola Interprises Interactive College of Technology

May 2008-July 2009

Obtained Microsoft Certification

• Enrolled in a one- year intensive technical and professional skills training program that includes Microsoft Certification.

• ·Completing a year of college coursework in technology (including comprehensive hardware and software components), business communications, and professional skills

• Earned college credits and certification while attaining a 4.0 GPA and made the Dean’s List of Honor. Interest & Other Experience

Interested in volunteer work and non -profit organizations. Gained the communications in I.T Award at Year Up Inc.

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