Project Management Data Analysis

MARKEISHA G. HENDERSON

***** ******* ** **********, ** 60440 773-***-**** *******************@*****.***

OBJECTIVE

Results-driven professional with 5+ years of experience in healthcare project management and product performance analysis. Adept at identifying opportunities to enhance operations, improve service levels, and drive business outcomes. Proven ability to manage complex projects through full life cycles, from planning and resource allocation to execution and closure. Strong background in data analysis, stakeholder communication, and strategic planning to achieve organizational goals. Proficient in managing cross-functional teams and delivering high-quality results in fast-paced environments.

EDUCATION

Bachelor of Science in Health Administration

University of Phoenix

Associate of Science in Liberal Arts (Healthcare Administration Focus)

Bevill State Community College

SKILLS & ABILITIES

Core Competencies

Project & Program Management

Operational Efficiency & Process Improvement

Data Analysis & Reporting

Strategic Planning & Stakeholder Communication

Cross-Functional Team Leadership

Risk Management & Issue Resolution

Talent Management & Best Practice Research

Healthcare Operations & Systems

Certifications

Project Management Professional (PMP) – University of Phoenix (In Progress)

Lean Six Sigma Green Belt – March 2017

Technical Skills

Software/Tools: PowerBI, Microstrategy, CMS,Smartsheets, Amisys, Portico, TruCare,

CRM, UMV, OMNI Expert, Prime Expert

Proficient in: MS Office Suite (Excel, PowerPoint, Access, Outlook), Database Management, Web Portals (Medi, Emdeon, Meridian Member & Provider Web Portal, Ambetter Member & Provider Web Portal)

Key Achievements

Spearheaded a performance analytics project that identified key product improvement areas, resulting in a 15% increase in customer satisfaction.

Reduced operational costs by 10% through process improvement initiatives and efficient resource allocation.

Successfully managed the implementation of a new CRM system, improving user experience and operational workflows.

EXPERIENCE

Product Performance Analyst

Centene Corporation, Meridian

October 2020 to Present

Developed and analyzed product performance and new business initiatives, utilizing sophisticated data analysis to drive improvements.

Managed multiple projects from concept to execution, including data acquisition, analysis reporting, and presentation of results to senior management.

Supported business initiatives by identifying implementation barriers and conducting user acceptance testing (UAT) of new systems.

Led cross-functional team meetings to align stakeholders, ensuring project goals were met and operational efficiency was improved.

Designed executive summaries and presentations on project findings, providing actionable recommendations to senior leadership and the Board of Directors.

Quality Improvement Specialist

Centene Corporation, Youthcare

September 2019 to October 2020

Led quality improvement initiatives by identifying operational inefficiencies and implementing solutions to enhance service levels and business outcomes.

Conducted data analysis to evaluate program performance, using findings to develop and implement improvement plans that aligned with organizational goals.

Collaborated with cross-functional teams, including clinical and administrative departments, to ensure projects were completed on time and within scope.

Facilitated the development of care plans and literature that supported program goals, ensuring alignment with best practices and corporate standards.

Provided strategic support for continuous improvement by conducting root cause analysis and recommending changes to processes and workflows.

Assisted in stakeholder communication, providing executive summaries and detailed project reports to senior management and ensuring transparency across teams.

Grievance and Appeals Specialist

Centene Corporation, Illinicare

July 2018 to September 2019

Managed and resolved verbal and written claims, including state inquiries related to complaints, grievances, and appeals.

Collaborated with internal teams to analyze user requirements, improve processes, and resolve member and provider issues.

Website Analyst March 2017 to

Centene Corporation, Ambetter Health July 2018

Utilized data analytics to troubleshoot and improve website design, leading to a 20% increase in user engagement and satisfaction.

Managed the company's social media accounts and monitored their performance, optimizing content based on key analytics insights.

Collaborated with stakeholders to identify user requirements, aligning technical solutions with business needs to improve functionality and streamline processes.

Facilitated meetings with IT, marketing, and customer service teams to ensure smooth execution of projects, meeting timelines and performance expectations.

Developed detailed project plans for website improvements, tracked progress using project management tools, and ensured timely resolution of risks and issues.

Produced executive-level reports summarizing key findings, project status, and recommendations for further enhancements.

Supported business initiatives by analyzing web traffic and user behavior, contributing to the continuous improvement of online services.

Position Purpose: Promote increased program efficiency, service levels, and value by capturing and monitoring performance, and then identifying opportunities for improvement and strategies to realize those opportunities. Plan, organize, monitor, oversee and lead multiple, concurrent resultant projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives.

Identify opportunities to increase efficiency, improve service levels and to ensure regulatory compliance through enhanced operations.

Develop strategies to realize improvement opportunities and ensure organizational prioritization and resource alignment.

Manage multiple projects through full project life cycle process including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure.

Utilize corporate and industry standard project management tools and techniques to effectively manage projects.

Maintain detailed project documentation as needed including action items, issues lists and risk mitigation plans.

Provide leadership and effectively communicate project status to all stakeholders, including executive summaries and presentations.

Negotiate with project stakeholders to identify and secure resources, resolve issues, and mitigate risks.

Lead cross-functional meetings with various functional areas to meet overall stakeholder expectations and company’s objectives.

Provide functional and technical knowledge regarding overall program requirements and operations.

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