Technical Support United States

HAMILTON O'BIECUNAS

Northridge, ***** California

***@*****.*** / +818*******

SUMMARY

Top-tier technical support provider meeting 90% of technical issues within a 4-hour service level agreement, ensuring minimal user downtime. Expert in implementing and overseeing robust backup and disaster recovery systems, ensuring data integrity and rapid recovery in emergencies. Proficient in supervising configuration of LANs, WANs, and corporate Internet systems, ensuring connectivity and reliability across diverse network environments. Skilled in aiding drafting and preparation of construction contracts and agreements, ensuring clarity and adherence to project requirements. Proven track record of providing technical support to a user base of over 500 employees, ensuring high user satisfaction with IT services and solutions. Consistently delivers valuable support and expertise for successful completion of major IT projects.

SKILLS

Adaptability

Time Management

Creativity

Empathy

Emotional Intelligence

Leadership

Conflict Resolution

Decision Making

MS Office 365

Technical infrastructure upgrades

VOIP

System Administration

Network Management

Server Configuration

Security and Compliance

Troubleshooting

Backup and Recovery

Active Directory Management

Scripting and Automation

SonicWALL Firewall

Technical infrastructure upgrades

Adobe premium license management

EXPERIENCE

SYSTEM ADMINISTRATOR / ANASTASIA BEVERLY HILLS - BEVERLY HILLS, United States 05/2022 – 3/2024

Provide top-tier technical support, meeting 90% of technical issues within a 4-hour service level agreement, ensuring minimal downtime for users.

Mentor and train junior IT staff to elevate their technical proficiency, fostering a skilled and empowered team.

Implement and oversee a robust backup and disaster recovery system, safeguarding critical data and minimizing potential disruptions.

Configure user accounts, permissions, and passwords, maintaining a secure and organized access control system.

Define and enforce network policies and procedures, optimizing network performance and security posture.

Office 365 administrator, Active Directory, Cisco Meraki, Unifi network,

Azure server, server 2016- 2021, VPN

Adobe license VMware

SYSTEM ADMINISTRATOR / WIRELESSWATCHDOGS - INGLEWOOD, United States 03/2018 - 02/2021

Conduct routine security audits and deploy enhanced security protocols to fortify organizational defenses against potential threats.

Provide top-tier technical support, consistently resolving 90% of technical issues within a 4-hour service level agreement, ensuring operational efficiency.

Mentor and train junior IT staff, cultivating their technical proficiency and fostering a collaborative team environment.

Implement and oversee a robust backup and disaster recovery system, ensuring data integrity and rapid recovery in case of emergencies.

Configure user accounts, permissions, and passwords, maintaining a secure access control framework to protect sensitive information.

Office 365 administrator, Active Directory, Cisco Meraki, Unifi network,

Azure server, server 2016- 2021, VPN

Adobe license VMware

NETWORK ADMINISTRATOR / SL POWER - VENTURA - California, United States 08/2017 - 03/2018

Demonstrated proficiency in managing and optimizing complex network infrastructures, ensuring seamless operations and high performance.

Supervised the configuration of local area networks (LANs), wide area networks (WANs), and corporate Internet systems, maintaining connectivity and reliability across diverse network environments.

Effectively collaborated with team members while independently coordinating project tasks and support functions, fostering synergy and achieving project objectives.

Actively participated in on-call shifts during holidays and weekends, promptly addressing system or network-related emergencies to minimize downtime and ensure uninterrupted business operations.

Managed server environments including Server 2012 R2, Server 2008, Azure, and Server 2016, leveraging expertise to support organizational needs and enhance system reliability.

VA TIER 2 CRISP CONTRACTOR / ASM RESEARCH, LLC CONTRACT - West LA, United States 04/2016 - 08/2017

Aid in the drafting and preparation of construction contracts and agreements, ensuring clarity and adherence to project requirements.

Analyze and interpret blueprints, specifications, and technical documents to facilitate effective project planning and execution.

Oversee subcontractors' activities and performance throughout the project lifecycle, ensuring compliance with project timelines and quality standards.

Maintain comprehensive records of all project-related costs, including materials, labor, and other expenses, to track budget allocations and financial performance.

Collaborate with stakeholders to ensure seamless coordination and communication, facilitating successful project delivery within scope, schedule, and budget constraints.

SYSTEM ADMIN / NETWORK ASSIST ADMIN / RYAN HERCO FLOW SOLUTION - BURBANK, United States 06/2015 - 04/2016

Enhance network documentation processes to streamline troubleshooting, resulting in reduced downtime and improved operational efficiency.

Deploy a comprehensive backup and disaster recovery solution to safeguard critical data and minimize potential disruptions to business operations.

Provide technical support to a user base of over 500 employees, ensuring high user satisfaction with IT services and solutions.

Collaborate with cross-functional teams to strategize and implement network upgrades, ensuring seamless integration and minimal disruption to ongoing operations.

Use Kace for ticket system, inventory, dell computers and firmware updates

INFORMATION TECHNOLOGY ADMIN / TOWN & COUNTRY EVENT RENTALS - VAN NUYS,, United States 06/2012 - 06/2015

Utilize diverse diagnostic tools to effectively identify and troubleshoot hardware and software faults, ensuring efficient resolution of technical issues.

Develop centralized configuration management plans tailored to the needs of multi-site businesses, facilitating uniformity and consistency across distributed network environments.

Monitor client computer network operations comprehensively, from initial planning stages to installation and ongoing maintenance, ensuring smooth and reliable network performance.

Implement proactive measures to optimize client computer network operations, enhancing efficiency, security, and scalability while minimizing downtime and disruptions.

IT SYSTEM ADMIN / VACO TECHNOLOGY SERVICES - TORRANCE,, United States 01/2010 - 02/2011

Negotiate with vendors to reduce annual IT infrastructure costs, maximizing budget efficiency and optimizing resource allocation.

Establish and maintain a comprehensive documentation system to ensure clarity, transparency, and accessibility of IT processes, procedures, and configurations.

Continuously monitor and optimize system performance to enhance efficiency, reliability, and scalability of IT infrastructure.

Conduct regular security audits and vulnerability assessments to identify and address potential risks, ensuring robust protection of organizational assets and data integrity.

Implement proactive measures and best practices to mitigate security threats, safeguarding against potential cyber attacks and ensuring compliance with industry standards and regulations.

IT ASSISTANT & LEVEL 2 SUPPORT SPECIALIST / CBS STUDIO CENTER - STUDIO CITY,, United States 06/2006 - 01/2010

Ensure seamless integration by deploying and configuring new workstations.

Drive effective solutions by conducting root cause analysis for recurring issues.

Enhance accessibility and accuracy with the creation and updating of technical documentation.

Provide valuable support and expertise for the successful completion of major IT projects.

EDUCATION AND TRAINING

Bachelor of Science: Information Technology 01/2007

Woodbury University - California

LANGUAGES

English: First Language

CAREER HIGHLIGHTS & ACHIEVEMENTS

• Established IT System Administrator: With over 15 years of hands-on experience, ensuring the dependability, safety, and effectiveness of intricate IT frameworks.

• Technical Proficiency: Maintained a consistent 95% customer satisfaction rating by delivering top-tier technical assistance, addressing 90% of technical issues within a 4-hour service level agreement.

• Leadership and Guidance: Effectively coached and guided junior IT personnel, resulting in a 30% enhancement in their technical competence and the successful execution of critical IT initiatives.

• Expert in Disaster Recovery: Implemented resilient backup and disaster recovery systems, decreasing data loss incidents by 90% and accelerating restoration speed by 50% in case of system failures.

• Optimization of Networks: Oversaw and enhanced intricate network structures, leading to a 20% reduction in downtime and a 15% enhancement in network performance.

• Effective Project Management: Directed and orchestrated various IT ventures, ensuring their timely and within-budget completion, thus generating substantial cost savings for the company.

• Comprehensive IT Skillset: Skilled in a diverse array of IT proficiencies, encompassing system administration, network management, server configuration, security and compliance, troubleshooting, and more.

• Commitment to Continuous Improvement: Actively engaged in implementing security protocols, conducting security assessments, and staying abreast of industry trends to elevate overall system effectiveness and dependability.

• Contribution to Education: Functioned as an Adjunct Instructor, offering expertise in project management and assorted business courses tailored for executives and professionals.

CERTIFICATIONS

Magna Cum Laude, Honor Society, and Delta Mu Delta

CISCO Certification)

A+ Certification -

MCITP Enterprise Admin (in progress)

Network Plus Certification -

MCITP Certification- Windows 7 Support -

Dell Certified Systems Expert (DCSE) -

OTHER SIGNIFICANT QUALIFICATIONS

Instrumental in establishing a help desk, server, and network infrastructure from inception, ensuring seamless operations.

Proficient in utilizing Symantec Ghost imaging for streamlined system deployment and management.

Versatile with a range of software including MS Office Suites, Lexis Nexus, Hot Docs, and Legal Solutions, ensuring comprehensive support for various business needs.

Skilled in networking and information assurance technologies such as SonicWALL, Cisco Routers & Multi-Layer Switches, Cisco Meraki routers, switch, ap, and a wide array of protocols and tools, ensuring robust network security and performance.

Contact this candidate