Customer Service Data Entry
Resume:
LORRAINE
BRYANT
Rochester, NY
**********@*****.***
OBJECTIVE
Motivated passionate about helping others. Possesses excellent customer service and communication skills. Proven ability to accurately interpret prescriptions and dispense medication in accordance with pharmacy regulations. Detail-oriented professional experienced in medication preparation and customer service. Demonstrates strong interpersonal and problem-solving skills. Hardworking team player skilled in data entry and pharmacy compliance.
EXPERIENCE
Pharmacy Technician Wegmans Pharmacy
9/2018-7/2024
Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner. Adhered strictly to HIPAA regulations always related to confidentiality of patient information. Answered pharmacy telephones to respond to questions or requests.
Customer Experience Associate Conduent
3/2018- 6/2018
Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF). Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool. It also includes dealing with multiple systems to input and read/interpret data back to the caller.
Branch Customer Service Representative Grainger
11/2017-2/2018
Directed daily branch operations, leading the team to exceed monthly sales goals.
Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
Maintained a high level of employee morale to minimize turnover and maximize customer satisfaction.
LG Customer Support Concentrix
10/2017-1/2018
Demonstrated excellent interpersonal skills while communicating with customers in a friendly and professional manner. Monitored ticketing system queues regularly to respond promptly to requests. Performed root cause analysis to identify underlying problems and develop solutions accordingly. Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
Sales/Floor Associate Marshalls Inc
2/2016- 9/2017
Gained experience in customer service, aiding customers with product inquiries and purchases. Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives. Efficiently handled customer issues by listening attentively, responding promptly and following up as needed. Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Lead Teacher Mastery Kids Academy
8/2014- 2/2016
Created and maintained a clean, safe and organized learning environment. Planned lessons with logically sequenced objectives, based on curriculum. Communicated with parents and guardians regarding academic, behavioral, or safety concerns. Established positive relationships with parents by engaging them in their child's education
Customer Consultant FedEx
8/2010- 3/2014
Demonstrated active listening skills to identify customer needs and requirements. Developed strong customer service skills to ensure customer satisfaction. Ensured all customer inquiries were addressed promptly and accurately. Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
EDUCATION
Associate in paralegal studies Rochester Business institute
SKILLS
Critical Thinking Medicare and Medicaid Processes Reading Comprehension Patient Confidentiality Active Listening Problem-Solving Skills Answering Customer Questions Insurance Verification Supporting Pharmacy Operations
VOLUNTEER EXPERIENCE
Volunteer Open Door mission, Rochester, NY MAY '91 - JUN '92 ● Grew ability to work independently while completing assigned tasks without direct supervision. ● Observed rules and safety regulations of organization while carrying out assigned tasks
REFERENCES
References available upon request
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