Customer Service Representative

Highly skilled Customer Service Representative with a proven track record of providing exceptional customer satisfaction. Demonstrated expertise in handling customer complaints and inquiries, effectively communicating with customers, and developing strong customer relationships. Proficient in problem-solving and utilizing product knowledge to provide helpful suggestions and recommendations. Experienced Branch Manager with a successful history of exceeding sales goals, managing staff, and improving customer satisfaction. Recognized for outstanding achievement of performance goals and exceptional teamwork facilitation. Skilled in loan research, approval, and closing, as well as managing client relationships and improving loan portfolio quality. Assistant Manager with extensive experience in store operations, staff supervision, and customer service. Proven ability to enhance brand loyalty, increase sales, and maintain high merchandise standards. Strong skills in training and development, inventory control, and vendor compliance. CUSTOMER SERVICE REPRESENTATIVE — Shadow Systems

Plano, Texas, September 2022 - Present

LAKISHA

CASTLEBERRY

Customer Service Representative

Phone 214-***-****

Email *********@***.***

Address McKinney, TX 75069

• Customer Satisfaction • Coaching

• Inventory Control • Recruiting

• Productivity Improvement • Communications

• Training/Development • Merchandising

• Vendor Compliance • Data entry

• Time management • Problem-solving

• Critical thinking • Customer relations

• Call center experience • Adaptability and flexibility

• Computer proficiency • Decision-making

• Team collaboration • Call center operations

• Problem resolution • Product knowledge

• Microsoft outlook • Microsoft Excel

• Payment processing • Call management

• Task prioritization

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

• Developed strong customer relationships and loyalty through effective communication. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

BRANCH MANAGER — COVINGTON CREDIT

US, January 2018 - Present

ASSISTANT MANAGER — QuickTrip Corporation

McKinney, TX, January 2011 - Present

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Adhered to company policies and procedures while providing superior service.

• Assisted customers with product selection by providing detailed information about available products and services.

• Maintained an updated knowledge base of current products, services, pricing, promotions.

• Met daily customer service quotas with a focus on quality.

• Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided. Promoted from Assistant Manager to Branch Manager in nine months due to outstanding achievement of performance goals and for exceptional teamwork facilitation

•

• Led a staff of four in providing personal loan services annually to over 1,000 clients Assisted customers in loan research, recommended loan options, and led clients through navigation of loan application, approval and closing

•

• Personally approved and closed over 5,000 loans

• Exceeded 4% annual growth target in loan portfolio value

• Doubled renewal rate of loans

Reduced level of delinquent loans in portfolio from 22% to 6% by closely managing client relationships, improving client communications and by improving the quality of the loan portfolio

•

Recognized by senior corporate leadership for achieving all three corporate branch success measurements simultaneously (growth, renewal rate, and delinquency rate for the first time in more than six years prior to my appointment as Branch Manager

•

• Directed daily branch operations, leading the team to exceed monthly sales goals.

• Oversaw daily operations including cash management, opening and closing procedures, account maintenance.

• Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.

• Managed day-to-day communication between the branch and corporate headquarters. Facilitated conflict resolution between customers and staff members, improving the branch's reputation for quality service.

•

Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores.

•

• Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development. Responsible for day to day store operations including scheduling, training, ordering, merchandising, inventory management and supervision of staff employees of $1,500,000 store

•

• Established and enforced daily operation procedures and ensured all staff adhered to them Provided excellent customer service to build rapport with customers to enhance brand loyalty and increase the number and frequency of repeat customers leading to a 15% comparable store increase

•

ASSOCIATE — Target Corporation

McKinney, TX, January 2011 - Present

TEAM LEADER — Blockbuster Entertainment, Inc.

McKinney, TX, January 2002 - Present

HIGH SCHOOL DIPLOMA

— Continental Academy

Jan 2005

PSYCHOLOGY

— University of Phoenix

Frisco, Texas,

References available upon request

Engaged with vendors and suppliers to maximize execution of product placement and promotion while maintain high merchandise standards and appropriate levels

•

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

•

• Helped oversee the daily operations of the store, managing staff and inventory.

• Provided great customer service, inventory replenishment and visual merchandising

• Developed strong customer service skills through daily interactions with customers.

• Trained new employees on basic customer service techniques and procedures.

• Operated cash register to process cash, check and credit transactions.

• Assisted with inventory by identifying and marking items for removal from shelves or storage areas.

• Maintained up-to-date knowledge of organizational policies, procedures, and regulations. Promoted from associate to trainer and then to Team Leader in charge of movie replication, all brand collateral packaging material and preparing product for shipment to the stores

•

Consistently exceeded the 40,000 per day goal by double digit increases through innovative production processes utilizing high efficiency teamwork

•

EDUCATION

REFERENCES

Contact this candidate