Customer Service Call Representative
Resume:
Resume
CONTACT
************@*****.***
Allentown, PA 18102
SKILLS
Quality control
Call center experience
In-store support
Inbound and outbound calling
High-energy attitude
EDUCATION AND TRAINING
09/2015-06/2019
High School Diploma
William Allen High School
Allentown, PA
EXPERIENCE
Customer service
Call Representative
Janitorial service
Security Patrol
Arbys 07/2017 - 11/2018
Customer service cashier
Dunkin 12/2018 - 05/2019
Customer service cashier
coworx Bethlehem, PA
07/2019 - 10/2020
Call Representative
The Loomis company Wyomissing, PA
12/07/2020-01/30/2023
Call Representative
Shift4 Payment Solutions Allentown PA
04/10/2023-10/25/2023
Call Representative
GFL Environmental Allentown PA
03/05/2024-07/26/2024
Call representative
SUMMARY
Strong presenter, communicator and problem solver working effectively and productively with business customers and individual needs.
Enthusiastic Client Service professional with 4 years of call representative experience. Skilled in both individual and team roles
4 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company. demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Time management and multitasking abilities. able to break down technical problems to develop effective solutions.
Served needs of as many as 30+ customers per shift, including collecting payments, adjusting transactions tracking and handling customer service issues, placing supply orders, statement breakdowns, online portal assistance etc.
Documented conversations with customers to track requests, problems and solutions.
Skilled in asking probing questions to determine service needs and accurately input information into electronic systems.
Investigates technical issues using knowledge base and personal experience to complete timely resolutions.
Experienced with safety management along with written/verbal communication skills and dependability to patrol a building properly at a professionally level.
Contact this candidate