Project Management Manager
Resume:
Punnam Sandgekar
***************@*****.***
Sr. Project Manager/ Scrum Master
PROFESSIONAL SUMMARY:
Leveraged over 9+ years of experience in project management and business analysis, specializing in Agile (Scrum) and Waterfall methodologies.
Certified in Scrum Master (CSM), ITIL, Business Process Modeling (BPM), and IT Project Management, and actively pursued PMP certification.
Directed multiple projects concurrently with a focus on strategic planning and execution while working independently.
Advanced process design and modeling capabilities, enhancing operational efficiency and systematization across business units.
Proficient in employing project management tools including JIRA, ServiceNow, TFS, BMC Remedy, and SharePoint for workflow optimization.
Acted as a critical liaison between development, QA teams, business units, and engineering groups, integrating multiple technology domains.
Facilitated the migration of content from legacy systems to Adobe Experience Manager (AEM), improving content accessibility and management.
Developed comprehensive business practices within and outside the organization to establish benchmarks and optimize performance.
Compiled and analyzed data to develop and recommend business procedures aimed at increased productivity and cost reduction.
Crafted and published regular reports to track performance metrics and progress against strategic goals and KPIs.
Evaluated new information technologies to support the reengineering of business processes.
Analyzed business requirements, identifying potential gaps and developing tailored solutions.
Managed cross-functional projects from inception to closure within stringent timelines, supporting overarching project management office (PMO) objectives.
Orchestrated resource allocation, including cross-functional team members, to ensure project execution and success.
Delivered detailed presentations on project status, insights, and metrics to stakeholders and senior management.
Provided critical data analysis, presenting findings to stakeholders to address business scenarios and inform decision-making.
Demonstrated strong interpersonal skills with the ability to facilitate meetings and influence others effectively without direct authority.
Proficient with project management software such as MS Project, along with MS Office Suite, Visio, and Adobe Acrobat for documentation and presentation.
Excelled in stakeholder communication, driving teams toward achieving project deliverables and milestones.
Employed excellent analytical skills to interact with clients for daily business activity reporting and project updates.
Regularly evaluated project iterations to minimize costs and ensure timely delivery of project outcomes.
Implemented strategic planning techniques to enhance team collaboration and achieve results-oriented performance.
Utilized MS Excel to conduct advanced data analysis and financial modeling to support project decisions and budget management.
Maintained a proactive approach in identifying project risks and dependencies, implementing mitigation strategies to ensure uninterrupted project progress.
Championed the integration of latest digital tools and cloud technologies to modernize project management practices, increasing team agility and data-driven decision-making.
TECHNICAL SKILLS:
Category
Technologies and Tools
Databases
Oracle 12c, PostgreSQL, NoSQL (MongoDB, Cassandra)
Operating Systems
macOS, Windows, UNIX, Linux
Programming
Python, SQL, HTML5, CSS3, JavaScript, .NET Core
Tools
Microsoft 365, MS Project, Visio, SharePoint Online, Adobe Experience Manager (AEM), Azure DevOps, Jira, Confluence, ServiceNow, Tableau
Techniques
Agile (Scrum, Kanban), SAFe Agile, Waterfall, Lean Six Sigma, Design Thinking, User Story Mapping, MoSCoW Prioritization
Competencies
Project Management, Program Management, Portfolio Management, Business Analysis, Stakeholder Management, Risk Management
Frameworks
ITIL, COBIT, PMBOK
PROFESSIONAL EXPERIENCE:
Client: Delta Dental, Chicago, IL Dec 2023 to till date
Role: Sr. Project Manager/ Scrum Master
Roles & Responsibilities:
Led project planning and execution for complex IT initiatives across multiple departments, ensuring alignment with strategic goals and timelines.
Managed budgeting and cost tracking for large-scale projects, reporting financial statuses to senior executives and stakeholders.
Coordinated with project teams, leadership, and the IT PMO to provide regular status updates and progress reports.
Oversaw all phases of project lifecycle, from initiation through closure, applying PMBOK methodologies to ensure consistent project delivery.
Facilitated resource allocation and capacity planning, collaborating with service lines to support focused internal and departmental projects.
Championed the adoption of Agile methodologies, leading scrum teams through sprints, ensuring deliverables met the predefined criteria of acceptance.
Utilized JIRA and Confluence for project tracking and documentation, enhancing transparency and communication across teams.
Conducted risk assessments and mitigation strategies to manage potential impacts on project timelines and deliverables.
Supported project governance by establishing standards and frameworks for project execution and control.
Developed and maintained comprehensive project documentation including charts, detailed reports, and executive summaries using MS Project and Visio.
Collaborated with business units to gather requirements, ensuring that IT solutions aligned with business needs and strategic direction.
Facilitated cross-functional team meetings, driving collaboration and effective communication between technical and non-technical teams.
Implemented continuous improvement processes to enhance system functionalities and business processes.
Led vendor management, including negotiations, onboarding, and performance evaluations to ensure service delivery met project requirements.
Engaged with stakeholders to define project scopes, set expectations, and gather feedback to refine project outcomes.
Trained teams and stakeholders on new project management methodologies and tools, enhancing overall project efficiency and knowledge.
Managed the development and implementation of business solutions, overseeing the integration of new technologies into existing systems.
Utilized ServiceNow for IT service management, ensuring effective issue resolution and service delivery.
Performed change management duties, ensuring smooth transition during system updates and migrations.
Analyzed project outcomes and conducted post-mortem assessments to identify lessons learned and opportunities for improvement.
Advocated for and implemented data-driven decision-making processes, utilizing MS Excel and Power BI for data analysis and visualization.
Ensured compliance with industry standards and legal requirements related to project management and data security.
Promoted team development and individual performance through coaching, mentoring, and leading by example.
Utilized modern collaboration tools such as SharePoint, MS Teams, and Slack to enhance team productivity and remote working capabilities.
Led the technical and functional specification development for enterprise applications and infrastructure projects, integrating advanced technologies such as AI and machine learning for enhanced analytics and decision-making.
Environment: MS Project, Visio, JIRA, Confluence, ServiceNow, MS Excel, Power BI, SharePoint, MS Teams, Slack, and Agile tools for project management, collaboration, and analytics.
Client: Highmark HealthCare, Camp Hill, PA Jun 2021 to Nov 2023
Role: Project Manager/ Business Analyst
Roles & Responsibilities:
Led project teams in delivering multiple large-scale projects, ensuring on-time and within-budget completion.
Managed project resources strategically, planning meticulously to meet project milestones and budgetary constraints.
Supervised the technical and functional delivery of project outcomes, ensuring alignment with agreed-upon expectations and standards.
Enhanced collaboration across project teams within the organization to drive the successful delivery of projects.
Acted as a Scrum Master for a team comprising 10 software developers and over 40 cross-functional team members, orchestrating all Agile ceremonies.
Formulated software development roadmaps, aligning product deliveries with customer needs and organizational goals.
Designed and managed the SCRUM sprint schedules based on contractual timelines, leading teams to deliver high-quality, shippable products each sprint.
Spearheaded initiatives to drive service improvements and process optimizations while ensuring project and operational adherence to budget and service level agreements.
Coordinated with external vendors to maintain SLA compliance and managed project deliverables, reporting to IT PMO managers about project status and potential risks.
Developed comprehensive project documentation as directed by the IT PMO, maintaining rigorous tracking and management of project risks, issues, and changes.
Implemented dashboard reporting using advanced project management tools like JIRA and ServiceNow, providing weekly, monthly, and ad hoc reports across multiple projects.
Oversaw the entire project lifecycle, tracking requirement statuses and change activities, and reviewing all requirements and change requests for clarity and impact before approval.
Facilitated and engaged in all Agile (Scrum) ceremonies, including daily stand-ups, sprint planning, task estimating, and using storyboards for visual project tracking.
Prepared project completion certificates and ensured all required project closeout documents were comprehensively completed.
Utilized Microsoft Office Suite, MS Project, Adobe Experience Manager (AEM), and Microsoft SharePoint extensively to manage project tasks and documentation.
Developed strategic business partnerships with front-line management to enhance communication and collaboration processes.
Integrated modern project management methodologies and risk management techniques to enhance project outcomes.
Coordinated with development, testing, and release management teams, ensuring seamless integration and deployment phases.
Managed relationships with multiple vendors, ensuring adherence to SLAs as outlined in Statements of Work (SOW) and managing procurement processes.
Analyzed project trends and performance, leading to data-driven decisions and strategies that enhanced project outcomes and team productivity.
Advocated for and implemented best practices in project management, including the use of cutting-edge technologies and methodologies for enhanced operational efficiency.
Engaged in continuous professional development to stay abreast of industry trends and technological advancements, applying this knowledge to project management practices.
Contributed to the evolution of the organization’s project management office by developing policies, procedures, and standards that align with industry best practices and technological advancements.
Environment: JIRA, ServiceNow, Microsoft Office Suite, MS Project, Adobe Experience Manager (AEM), and Microsoft SharePoint.
Client: Transcorp, Bloomington, MN. Feb 2019 to May 2021
Role: Project Manager/ Scrum Master
Roles & Responsibilities:
Led cross-functional teams to implement and launch new products on both customer-facing and B2B websites, ensuring alignment with strategic business goals.
Authored and revised business, functional, and technical specifications to guide application design and development processes.
Managed product release communications among cross-departmental teams, enhancing coordination and transparency.
Documented comprehensive product feature sets to facilitate understanding and adoption across various organizational departments.
Captured and maintained business and client requirements for the development and iteration of software applications.
Conducted executive meetings to present project updates, timelines, lifecycle stages, milestones, potential risks, and deviations.
Collected and analyzed data to evaluate existing, prospective, and new business products, driving strategic decision-making.
Utilized MS Project to create detailed project plans from templates and custom workbooks, including calendar management for resource allocation.
Implemented manual and automated scheduling tasks in MS Project, adjusting task linkages and setting date constraints for optimized workflow.
Assigned resources and adjusted schedules using MS Project's task inspector for project optimization and resource leveling.
Monitored and updated project schedules to reflect changes and track overall progress, ensuring adherence to timelines.
Generated and distributed project status reports, assisting Senior Project Managers in maintaining stakeholder communication.
Developed cost justification analyses for projects, detailing ROI, resource allocation, and third-party integration costs.
Initiated business continuity plans, encompassing risk assessments, impact analysis, and strategy development, followed by regular maintenance and testing cycles.
Identified and recommended enhancements to processes, procedures, and products to drive continuous improvement across departments.
Tracked development activities using Team Foundation Server (TFS) to monitor progress and resolve issues promptly.
Applied Agile and Waterfall methodologies to manage project life cycles, from inception through testing and final delivery.
Served as a liaison between business and technical teams, facilitating communication and understanding of business requirements and KPIs.
Developed and standardized training materials to onboard and acclimate new employees to organizational processes and tools.
Participated in approval meetings with stakeholders, analyzing business requirements to develop strategic solutions and document AS-IS and TO-BE processes.
Environment: MS Project, Team Foundation Server (TFS), Agile and Waterfall methodologies.
Client: Tridhya Tech, India Jan 2017 to Oct 2018
Role: Business Analyst
Roles& Responsibilities:
Analyzed data trends to provide deep insights into business performance, employing SQL for effective data querying.
Developed business dashboards using Tableau, visualizing key performance indicators to inform strategic decisions.
Conducted requirement meetings to gather crucial project specifications, utilizing collaborative tools like Microsoft Excel.
Collaborated with team members to ensure accuracy and completeness of documentation, using SharePoint for centralized access.
Implemented predictive modeling using MATLAB and SAS to accurately forecast business trends and outcomes.
Developed strategic business recommendations based on comprehensive data analysis, employing Python for statistical insights.
Employed D3.js to create complex data visualizations for stakeholder presentations, enhancing data communication.
Managed project documentation and coordinated requirement gathering efforts using Confluence for collaboration and version control.
Supported collaborative teamwork to align project objectives with business goals, using Agile methodologies for project management.
Utilized Python to perform statistical analysis, enriching data insights and supporting business decision-making processes.
Applied SAS for advanced statistical analyses, identifying patterns and trends that influenced business strategies.
Created interactive and informative dashboards using Tableau, providing stakeholders with real-time business insights.
Facilitated data-driven discussions and decision-making processes during requirement meetings using SQL insights.
Ensured data integrity and accuracy in all reports and analyses, utilizing robust validation techniques in MATLAB.
Coordinated with cross-functional teams to align data analysis efforts with overall business strategies using JIRA for task management.
Led the development of data infrastructure improvements, leveraging Python scripting to automate data processes.
Enhanced data visualization capabilities using D3.js, providing detailed and engaging presentations to stakeholders.
Managed version control and documentation using GIT, ensuring reliability and consistency across data projects.
Environment: SQL, Tableau, Microsoft Excel, SharePoint, MATLAB, SAS, Python, D3.js, Confluence, Agile methodologies, JIRA, GIT.
Client: Eclerx Service LTD, India Oct 2015 to Dec 2016
Role: Data analyst
Roles & Responsibilities:
Managed PostgreSQL databases to support robust data analysis and reporting initiatives, enhancing data accessibility and integrity.
Utilized Microsoft Excel and QlikView for effective dashboarding and data visualization, facilitating data-driven decision-making.
Employed Apache Hadoop for big data processing, improving data handling capabilities for large-scale analytics projects.
Created detailed reports to inform strategic decision-making and operational improvements, using SQL for data querying.
Implemented ETL processes using Informatica to streamline data integration and improve data quality.
Developed comprehensive documentation to support analytics implementations, using Confluence for knowledge sharing.
Utilized GIT for version control in analytics projects, ensuring data consistency and project continuity.
Analyzed large datasets to derive actionable business insights, leveraging the processing power of Apache Spark.
Supported project implementation phases with detailed documentation and reports, using Microsoft Excel for data compilation.
Created powerful business intelligence solutions using Power BI, integrating diverse data sources for comprehensive analysis.
Ensured high data quality and integrity in analytical reports, employing rigorous validation techniques in PostgreSQL.
Leveraged QlikView for interactive data visualizations, enhancing user experience and data interpretability.
Coordinated with technical and business teams to ensure seamless integration of new analytics solutions.
Maintained and updated ETL processes as per business requirements, using Informatica for efficient data transformations.
Managed data security and compliance protocols, ensuring the protection of sensitive information during data processing.
Environment: PostgreSQL, Microsoft Excel, QlikView, Apache Hadoop, SQL, Informatica, Confluence, Git, Apache Spark, Power BI.
Education:
Bachelor of Technology (B.Tech) in Computer science from Osmania University, Hyderabad, Telangana, India. - 2015
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