Customer Service Representative
Resume:
Juanita Collins
Customer Service Representative & Educator
Jonesboro, GA 30236
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Sandtown Pub-Atlanta, GA
2024 to Present
• Greeting customers: Servers greet customers as they enter the restaurant and seat them or add them to a waiting list.
• Taking orders: Servers take orders accurately and may input them into a computer system.
• Delivering food and drinks: Servers deliver food and drinks promptly and ensure customers are enjoying their meals.
• Communicating with the kitchen: Servers communicate special requests to the kitchen staff, such as allergies.
• Processing payments: Servers give customers their bill, process payment, and provide a receipt.
• Maintaining cleanliness: Servers clean tables, floors, and salt and pepper shakers. Rideshare Driver
Uber
March 2017 to Present
Licensed Customer Service Specialist
The Thompson Agency-Fort Myers, FL
2022 to 2024
• Customer service: Answering customer questions, handling complaints, and providing information about products
• Policy management: Reviewing customer policies, changing policies, and making policy recommendations
• Communication: Communicating clearly and articulately via written and verbal communication
• Multitasking: Meeting deadlines and inputting data
• Collaboration: Working with other team members to ensure seamless customer service Substitute Teacher K-12
Educators Now LLC-Atlanta, GA
2018 to 2021
• Lesson plans: Create lesson plans that teach students subjects and follow curriculum guidelines
• Teaching: Instruct students in the classroom, either in a whole group or in smaller groups
• Student assessment: Evaluate students' academic and social growth, and monitor their progress
• Student support: Help students overcome learning challenges, and work with them individually
• Parent communication: Keep parents informed about their child's progress, and hold parent conferences
• Classroom management: Develop and enforce classroom rules, and supervise students outside of class Server
Malone's Steak & Seafood-Atlanta, GA
2016 to 2019
• Customer service: Greeting customers, seating them, and providing menus
• Menu knowledge: Memorizing the menu, specials, and wine list to answer questions and make recommendations
• Table service: Taking orders, serving dishes, and resetting tables
• Presentation: Maintaining table appearance, performing tableside service, and seasoning food before serving
• Teamwork: Working with bartenders, bussers, food runners, and kitchen staff
• End-of-shift tasks: Completing side work and closeout tasks Truck Loader
UPS-Peachtree City, GA
2016 to 2018
Load and unload packages from UPS delivery trucks in a timely and efficient manner. Scan each package to verify its contents and ensure proper tracking. Sort packages into designated sections based on delivery routes or destinations. Identify and resolve any discrepancies, such as damaged or missing packages.
Assistant Manager
Taco Bell-Easley, SC
2014 to 2016
• Staff management: Hire, train, and mentor new staff members. Supervise staff performance and assign tasks to team members.
• Inventory control: Order kitchen supplies and equipment, and check inventory regularly. Ensure the restaurant has enough fresh produce and other supplies.
• Budget management: Control costs, analyze financial reports, and make financial decisions.
• Customer service: Resolve customer questions and complaints.
• Restaurant operations: Open and close the restaurant, and ensure it follows health and safety regulations.
• Scheduling: Manage team schedules and assign table sections to waitstaff. Shift Manager (full-time)
CiCi's Pizza-Easley, SC
2012 to 2014
Cashier
Wendy's-Easley, SC
2012 to 2014
Education
GED
Atlanta Technical College - Atlanta, GA
2018 to 2020
Skills
• Food industry
• Customer service
• Serving
• Teaching
• Driving
• Classroom management
• Advanced computer skills
• Billing and account management
• Management
Certifications and Licenses
First Aid Certification
CPR Certification
Teaching Certification
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