Technical Writer Business Analyst
Resume:
IT Specialist/Technical Writer
Assisting Companies Translate Their Business Goals to Reality
My passion is to make processes easier, faster, and more productive through research, development, and documentation. A diverse background in IT is the foundation of value.
Skills and Qualifications
Six Sigma Lean Green Effective Leadership
Microsoft Office HPQC/HPAL
Zoom SAP R3 and SAP S4/Hana upgrade
Technical Writing Procedures & Processes
SnagIt UAT Test Scripts written in Excel
IT Operations Supervisor SOX Compliance
AIX, UNIX, Universe IBM DB2 /SQL, IBM MVS, VSAM, HP MPX, KSAM
Mainframe Security FTP file transfers
RetrieVe UniVerse Query Language COBOL, CICS, JCL, TSO, TCL
Professional Experience
RGP – Tulsa, OK
Consultant Technical Writer/Business Analyst at Reich & Tang Deposit Solutions (R&T),
July 2023 – October 2024
Review and analyze current running batch and Cobol programs. Document the processes using Excel spreadsheets and Visio flow charts.
Collaborate with software developers, subject matter experts, and other stakeholders to gather information and understand the technical details of software products
Translate complex technical concepts into clear and concise language, ensuring the documentation is accessible to users with varying levels of technical expertise
Organize and structure information effectively, employing appropriate formatting, diagrams, and visual aids to enhance comprehension
Edit and proofread documentation for accuracy, consistency, and adherence to established standards
RGP – Tulsa, OK
Consultant SAP MDG S4/Hana project at Phillips 66, Bartlesville, Nov 2021 – Dec 2022
SAP R3 MasterMinder upgrade to MDG S4/Hana
Teamed with Account Operation Business Services group of Finance, Vendor Master, Customer Master, Vendor/Owner/Operator maintenance and Auditing of data for migration to MDG/S4 Hana project
SAP PRA maintenance requests for Vendor/Owner/Operator updates via Owner Maintenance email box including, but not limited to, address, banking, and Division Order changes as well as setting up new Owners and/or Operators
Independent Contractor – Tulsa, OK
Consultant Test/Training Lead for Oklahoma Dept of Corrections, July 2020-Sept 2021
Design, implement, identify software issues, document bugs, develop test plans, test scripts and report to the software company as well as the customer before go-live implementation on Phase 1 involving 9 software modules
Design and develop training plans and training manuals for and with the customer by fully understanding the software product, the user processes and documentation requirements to deliver to 77 or more field offices with 450 or more users
Software functionality testing to make sure the requirements of the customer are met by the software
Regression testing to make sure software issues are resolved before go-live implementation
RGP – Tulsa, OK
Consultant Project Admin at Verizon, August 2019 – June 2020
SAP upgrade/integration for Accounts Payable globally including 9 countries and consolidation of 5 accounting applications. Older versions of SAP upgraded with consolidation of data from People Soft 9.0 and 9.1 as well as Net Suite
Scenario Owner performing coordination of regression testing scenarios for 5 Accounts Payable Teams, Vendor Maintenance, Invoice Processing, Payment Processing, Audit Processes, T & E
Monitor and track test script cases per team with HPQC (ALM)
Ensure creation and linkage of defect for every failed test script and follow the linked defect through to closure and retest
Escalate when help is needed
Coordinate with Senior Systems Analyst with creation and duplication of test scenarios during multiple releases of SAP upgrade/integration using Excel and Google Sheets
AAON, Inc & AAON Coil Products & AAON Wattmaster– Tulsa, OK, Longview, TX, Parkville, IL
IT Operations Supervisor, February 2016 – January 2019
Granted, controlled, and monitored mainframe security for 3 companies, 8 departments and 9 assembly lines accesses to mainframe environment with SOX rules administered
Technical writing of computer operations processes and procedures for indirect supervision of 18+ IT employees
Support and administer data retention/recovery and production job schedule environments using AIX/Unix/ Universe environment for all companies, all departments
Create reports of confidential nature for management of all companies, all departments using RetrieVe UniVerse Query Language
Month End closing process of all companies, all departments with $12M+ in sales per month
Technical writing of computer operations procedures and processes for training to
6+ departments to enabling disbursement of responsibilities appropriately
Liaison with all IT team members and other application support personnel as well as departmental management and upper management
IT Operations Business Analyst, March 2014 – Feb 2016
Project Lead in development and implementation of Helpdesk system for support to all departmental teams from manufacturing, HR, Accounting, and other departments
Research, analyze, and detail description of technical user requirements for logging, monitoring, and resolving issues/problems to provide faster and more organized resolution time to
750+ end-users
Technical writing of computer operations processes and procedures for training to
6+ departments to enabling disbursement of responsibilities appropriately
Month End closing process of all departments within 2 companies of $12M+ in sales per month
FTP Bank transmissions of A/P and Payroll of $3M+ every 2 weeks (2000+ employees)
Liaison with all IT team members and other application support personnel as well as departmental management and upper management
Executive Personal Assistant to a Private Family, November 2009 – March 2014
Process income, tax liabilities and other deductions for employee payroll using Quick Books
Electronically process and fulfill federal and state payroll reporting requirements
Created a process for invoices, receipts and expenses for monthly reporting and budgeting
Obtained MBA while working fulltime
Programmer Analyst/ Business Analyst – 10+ years at various companies
Healthcare - 2 years
Participated in the conversion from the previous insurance system to an HP3000 mainframe and created programs using COBOL to support newer technology. Work team planning for data and program conversions. Create new documentation and facilitation for the new system for in-house clients. Managed and organized multiple coding projects during the conversion
Television Cable Companies – 3 years
Participate in Year 2000 conversions of existing programs using COBOL. Participate in the new project for conversion from HP3000 to a Client Server System
Coupon Redemption – 6 months
Lead a team of 6 IBM programmers coordinating conversion of COBOL code using HP skill and knowledge. Perform parallel testing during the conversion
Underground Fiber Optic Cabling – 6 months
Maintained all reporting for underground installation of fiber optic cable information for redline graphing and reports to the State of Tennessee
Floral Services – 2 years
Performed program coding in COBOL, daily backup of data, installation of hardware and software in-house, training facilitator for in-house clients on new applications and documentation for new applications
Financial Institutions - 1 year
Network operator maintaining and monitoring modems for ATM network across the nation and troubleshoot any problems with documentation for future reference. Moved to a Junior Programming position coding in COBOL on and IBM mainframe also using JCL
Oil & Gas – 1 year
Helpdesk Coordinator and Training Specialist for off-site computer connections.
Training facilitator for in-house clients.
Education
Master of Business Administration – 2012 (while working full-time)
University of Phoenix, Tulsa OK
Bachelor of Science
East Central University, Ada OK
Major: Computer Science - Minor: Business Management
Certifications
Microsoft Office Specialist – June 2021
Six Sigma Lean Green Belt – Feb 2018
Effective Leadership Development – 2015
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