Equipment Operator Customer Service

ADDRESS: *** ******* ******* ** ******* AB T*K *J*

MOBILE: 403-***-**** / EMAIL: *****.******@*****.***

CERTIFICATIONS & LICENSES:

WHMIS, DG and CSO Certificates

First Aid & CPR Level C Certificate

Certified Front-End Loader Operator

Certified Forklift Equipment Operator

Certified Reach Truck Class 2 Operator

Certified Swing Reach Equipment Operator

Certified Order Picker Equipment Operator

Certified Variable Reach Lift Truck Equipment Operator

Full Class 5 Drivers License with Clean Drivers Abstract

PERSONAL STATEMENT:

I’m a dedicated worker with a strong work ethic and a high degree of initiative. Well experienced with Warehouse Material Management or related industry with mechanical aptitude with proven warehouse work experience. Proficiency with inventory software, RF equipment, databases, and systems. Demonstrated commitment to safe work practices with an excellent safety attitude. High experience in receiving warehouse parts and other inventory. Excellent computer skills. Customer service focus and ability to build relationships. Safety-oriented personality. Strong ethics and compliance with rules and regulations is a must. Strong numbers oriented and attention to detail that is able to set priorities and meet deadlines. A Team player shows initiative and is a continual learner. Very self-driven and results-oriented. Able to lift 50 pounds without assistance.

OTHER SKILLS & ABILITIES:

My software skills, including use of Maximo, SAP, JD Edwards, Proficient computer skills including Microsoft suite – PowerPoint, Excel, Outlook, Word. Verbal and written communication skills necessary to explain complex and/or confidential information. Experience with Heavy Equipment Maintenance or related industry with mechanical aptitude. Proven warehouse work experience. Proficiency with inventory software, RF equipment, databases and systems. Demonstrated commitment to safe work practices with an excellent safety attitude. Experience receiving parts. Intermediate computers skills. Customer service focus and ability to build relationships. Safety oriented personality.

EMPLOYMENT HISTORY:

TC ENERGY, SPRUCE GROVE, AB, CANADA

Position: Warehouse Technician (Contract) Sept, 2023 – June, 2024

Duties:

Received, issued material and entered data into SAP (Material Management Module). Performed cycle counts. Received material from sea and air freight. Unloaded sea cans and freights. Operated a skid steer/telehandler. Delivered material to onsite customers and contractors. Assure and maintain data integrity in all work. Collaborate with other SC functions, Operations and Maintenance groups to effectively manage and optimize order fulfillment rate. Comply with all company policies and procedures, and controls including but not limited to safety, health, confidentiality, and environmental policies. Conduct Cycle Counting and/or Physical Inventory Process per schedule and reports discrepancies to Warehouse Foreman Count, weigh, or measure incoming or outgoing items to compare identifying information and variety against bills of lading, invoices, orders, or other records. Determine method of shipment utilizing the company’s third-party logistics providers Ensure proper documentation and package marking with appropriate placards when moving hazardous materials. Examine incoming shipments for issues with quality, count, part number, etc. and complete paperwork required for documentation. Fill orders and issue materials per requests and document transactions appropriately. Inspection and care of small tools, slings, hoists, etc. as required. Load and unload materials in warehouses and storage facilities. May be required to drive company vehicle and maintain any/all licenses in good standing as required by location. Monitor and maintain physical condition of warehouse. Operate material handling equipment such as forklifts, pallet jacks, hand trucks or dollies to reposition materials. Perform transactions in the SAP inventory system to enter new quantities and to remove inventory from stock to ensure accurate system and documentation updates. Prepare materials for shipping by weighing, packaging, and stamping and prepare necessary shipping documents. Promote and participate in STREAMLINE activities such as team huddles and promote continuous improvement. Provide on the job training and guidance to other Warehouse Specialist and perform on-boarding of new personnel. Receive materials into the warehouse and verify materials against purchase order or receiving report to ensure the accuracy of the delivery. Resolve issues of quality, count, part number, etc. with incoming shipments and elevate those that are not resolved. Resolve issues with documentation and package marking with appropriate placards when moving hazardous materials and elevate those that are not resolved. Resolve problems utilizing knowledge of shipping/receiving/stock operations. Responsible for receipt, storage, and issuance of a variety of critical inventory (including pre-tested pipe, equipment, and supplies). Support the warehouse operations from inventory storage, space utilization, safety, and compliance. Verifies correctness of catalogue/inventory numbers, descriptions, quantities, units, and location and resolve and/or communicate differences. Works with Logistics team and Logistics suppliers to schedule delivery times and routing information / decisions.

RYDER SYSTEM @ SUNCOR ENERGY WAREHOUSE, FORT MCMURRAY, CANADA

Position Held: Warehouse Technician (FIFO) June, 2022 – June, 2023

DUTIES:

As a Warehouse Technician, I complied with all site safety procedures and initiatives. Received, store and distributed material, tools, equipment and supplies throughout the warehouse to sustain production activities (reconcile, picked, unloaded, labeled and stored). Unloaded trucks, checked in merchandise, reconciled purchased orders with sales orders and distributed received inventory to designated production areas. Prepared and completed Orders for delivery or pick up according to schedule (pick, load, pack, wrap, label, stage and ship). Maintained equipment by completing preventative maintenance requirements and arranging for repairs. Facilitate inventory management and inform management of low inventory; record inventory counts in computer systems. Generated reports documenting defective materials, shortages and overages. Provided quality service by following the company's, the client's and legislated safety standards. Preserved a safe and clean work environment by keeping shelves, pallet area and workstations tidy. Promoted clean shipping supply area by complying with procedures, practices and regulations. Completed required reports with accuracy and provision of all information. Contribute to team effort by accomplishing related results as needed. Ensured correct parts and equipment are supplied to onsite clients. Ensured safe and efficient operations of all the warehouses and storage areas. Warehouse operations include shipping, receiving, issuing, storage, returns, physical inventory counts, and Vendor Managed Inventory programs. Perform Positive Material Identification (PMI) on materials as required. Ensure Inventory stored in the warehouse are maintained and accurate in the SAP Material Master in accordance with our SAP Best Practices and specific policies. Analyze, continuously monitor inventory status to reduce costs, and improve site and warehouse efficiency. Made recommendations on the following: Slow moving materials, Maintenance, Reliability, Capital Inventory Improvements, Obsolescence, Optimization, Implementation, and steward Materials Management Best Practices, industry inventory control/handling practices, procedures, and principles. Provide department support with the site Maintenance Planned Outages and Turnarounds.

LEDCOR, CALGARY, AB, CANADA

Position Held: Warehouse Technician Jan, 2019 – June, 2022

DUTIES:

Received, issued material and entered data into SAP (Material Management Module). Performed cycle counts. Received material from sea and air freight. Unloaded sea cans and freights. Operated a skid steer/telehandler. Delivered material to onsite customers and contractors. Analyzed monthly inventory consumption uses statistical analysis, knowledge of expected inventory requirements and other tools, to prepare and submit the monthly inventory order request to Purchasing Department. Received, Adjusted and issued inventory through JD Edwards/SAP. Liaised with sales/accounting/manufacturing/shipping on inventory transactions. Interacts regularly and routinely with Purchasing Team to ensure orders and deliveries are updated in ERP system and are consistent with the ongoing business needs. Worked with the inventory management team to ensure all deliveries satisfy the assigned purchase order and report any missing products. Communicated inventory issues to SCM manager. Incorporated inventory controls to enhance inventory accuracy. Regularly verified & counted inventory as inaccuracies are reported or requested. Field Operations Scheduling and Coordinating for materials management. Customer/Vendor Liaison and Support for incoming & outgoing equipment as per schedule delivery timeline. Coordinated shared services between Jobs for cost savings ie: hotshots, pickers, bed trucks etc. Ability to adjust work schedule and/or work overtime to accommodate both shifts & overtime. Performed other work assigned by supervisor. Prepares orders by processing requests and supply orders; pulling materials; packing Boxes, placing orders in delivery area. Receiving and issuing inventory through SAP. Cycle counting and reconciling inventory; Set up stock locations physically and in database; ongoing cycle counts and data entries associated with the counts. Assisted with Input and control of inventories for all locations. Ensure compliance with established internal control procedures. Assisted with warehouse cost saving initiatives. Suggest inventory level recommendations to the various operations groups. Help reduce inventory and eliminate obsolete items. Assist in the areas of Logistics, Shipping and Receiving. Liaise with sales/accounting/manufacturing/shipping on all transactions. Picked parts and issued to production orders as required. All other duties as assigned.

SIEMENS TRANSPORT & LOGISTICS, CANADA

Position Held: Warehouse Dock Supervisor Sept, 2015 – Jan, 2019

DUTIES:

Supervised and trained Dock Workers to ensure a safe and efficient dock. Coordinated and prioritized all terminal warehouse/loading dock activities during the shift, including man hour scheduling, and outbound loading to destination, to take the best advantage of equipment and man power. Coordinated dock operations with city and highway dispatchers. Resolved work related problems and make suggestions on how to improve productivity. Monitored quality control, security and OS & D. Arranged training or train new staff in job duties, company policies and safety procedures. Inspected shipments for proper quantity and damaged products. Prepared production and other reports. Requisition materials and supplies. Assisted workers when required. Liaised with management and other terminals. Ensured dock/warehouse surroundings areas are kept clean. Supervised dock workers to unload and reload trailers for delivery. Sorted bills for efficient delivery and use of resources/equipment. Monitored employee hours of work and overtime. Supervised safe handling of customers’ goods through the facility. Managed equipment and facility itself. Observed all company rules, policies and procedures with regards to quality control, Occupational Health and Safety, First Aid etc. Performed sundry duties as assigned by the Terminal Manager.

TARGET, D.C WAREHOUSE, CANADA

Position Held: Operations & Logistics Supervisor Feb, 2013 – Aug, 2015

DUTIES:

At Target DC Warehouse, I oversaw the complete day to day operation and maintenance of a high volume facility and ensured the facility was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Performed management responsibilities such as hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity. Managed employee relations issues, ensures training compliance is up to date and works to reduce employee turnover. Provided annual performance evaluations and meets with staff daily to review service levels and performance as well as to obtain operational feedback. Planed, organized, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary. Responsible for on-time deliveries, productivity levels, safety standards and facility upkeep. Led employees by example and maintain best practices for the work environment. Developed and managed the department budget; ensures compliance and addresses variances and other budget concerns. Adhered to budget requirements and work towards meeting district, region, and company-wide goals. Adjusted facility budget resource allocation and usage as needed, to maximize efficiency resources. Ensured adherences to all aspects of the contract and holds all Independent Contractors (IC) and Independent Service Providers (ISP) accountable to the operating agreement. Developed relationships with vendors to help resolve problems and serves as liaison between contractor and vendor, as needed. Measured the execution of performance standards, goals, measures, and takes corrective action and reports results as appropriate. Oversaw corporate initiative roll out, develops improvement strategies, and monitors implementation within the station.

KYC LOGISTICS, SAPPORO

Position Held: Warehouse Supervisor Feb, 2008 – Dec, 2012

DUTIES:

Oversaw the complete day to day operation and maintenance of a small volume warehouse and ensured it was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Provided daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensured achievement of operational objectives for the terminal. Escalated issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager. Communicated monthly performance stats to the team to help measure, developed and improved operational performance. Maintained policies and procedures and ensured compliance with federal and provincial transportation, safety, and employment legislation. Ensured all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. Held effective, weekly toolbox meetings and ensured safety issues are addressed. Worked with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. Ensured the PM schedule for the terminal is followed. Worked with the Terminal Manager to track monthly performance stats for the dock.

EZZON PETROLEUM NIG, LTD, LAGOS

Position Held: Warehouse Manager Jan, 1998 – Dec, 2007

DUTIES:

Performed daily operation and maintenance of a high volume warehouse and ensured the facility was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Managed the company warehouse and protected all company assets in the including non-stock merchandise. Supervised and trained large number of team members whose duties include receiving, unloading and working all trucks. Ensured free flow of goods from the warehouses to the entire sales floor of the company at all times. Managed and supervised all warehouse back-stocking of items for record keeping and high accuracy. Supervised and provided leadership and training to Team members while working closely with Vendors and other department Managers. Provided supervision and assistance in the various departments including assisting the Store Manager with ordering, merchandizing, customer service, and supervising staff. Ordered or purchased merchandise for the department, ensured inventory levels meet demand, and that products received meet quality standards. This included analyzing sales and doing inventory reports. Provided excellent customer service as the product expert, assisting customers with making selections, answering their questions, and provided advice about merchandise.

HOBBIES/INTERESTS: Reading, Swimming, Traveling, Drawing & Painting, Creativity, Music, Singing and Sports

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