Customer Service Call Center

Olivia Jarrett

Email: *.*****************@*****.*** Phone Number: +1-412-***-****

Location: Pittsburgh PA

About Me

I am motivated, resourceful, and dedicated to making a positive impact and helping the organization achieve success. I am positive that my experience as Call Center Agent and skills in critical thinking and decision-making will be a great value-add to your team.

Summary

5+ years of experience as Customer Service Representative 3 years of experience as Call Center Agent

2 years of experience as Business Consultant

Advanced skills in Communications, Leadership, Client Relations Available to work immediately

Current salary $1,000

Job History

Call Center Agent

3 years of experience

Responsibilities:

- Managed high volumes of inbound and outbound calls

- Responded to customer inquiries and complaints via phone and email

- Documented customer interactions and maintained up-to-date records Achievements:

- Exceeded team targets consistently for three consecutive months

- Received positive feedback from customers on the quality of service rendered Business Consultant

2 years of experience

Responsibilities:

- Conducted market research and analysis

- Developed business plans and strategies

- Worked with clients to identify and resolve business challenges Achievements:

- Conducted a successful market analysis that led to a new product line for a client

- Developed a sales strategy that increased revenue by 20%

- Successfully guided a client through a merger and acquisition process

- Led a team of consultants in a project that resulted in a 90% client satisfaction rate. Education / Certificate

Latest Education: High School Grad

Experience Summary

Years of Experience 0 1 2 3 4 5 or more

Customer Service Representative

Call Center Agent

Business Consultant

Skills

Communications : Advanced Leadership : Advanced Client Relations : Advanced Customer Service : Intermediate Call Center : Intermediate Customer Service Representative

5+ years of experience

Responsibilities:

- Provided high-quality customer service by answering calls, responding to emails, and resolving customer complaints

- Maintained accurate records of customer interactions and transactions

- Collaborated with other teams to ensure timely and satisfactory resolution of customer issues

- Provided feedback to management on customer preferences and needs Achievements:

- Consistently received high satisfaction ratings from customers, averaging 95% on customer service surveys

- Successfully resolved a high volume of complex customer issues, resulting in a 30% decrease in customer escalations

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