Customer Service Quality Control
Resume:
Melessa
Harper
Summerville, SC, *****
*********@*****.***
Key Skills
Professional Experience
Injecting Mold Specialist
Z-man Fishing Products Inc. November 2022 - Present Home Worker Bait Packaging
Z-Man Fishing Products Inc. February 2018 - Present Sales Associate
Dillard's January 2020 - November 2022
A Customer Service Representative
with ten years of experience
supporting colleagues in diverse
enviroments while providing
hospitible service to customers.
Recognized for exceptional
communication and interpersonal
skills while interfacing with diverse
clientele. Adept at identifying
opportunities to enhance customer
satisfaction.
Customer Service
Multi-tasking
Quality Control
Adaptability
Team player
Communication
Inspect molds that have been made into products and create reports on product condition, defects to ensure high quality products are being put out into the market Train new employees to ensure they are able to perform to company standards Ensure compliance is met, while producing the amount of molds needed to meet production demands
Following all safety protocols and regulations set by the company Maintained a clean and safe work environment
Pro cient in setup, maintenance, and operation of injection molding machines, troubleshooting, and quality assurance
Knowledgeable in various plastics and resins, as well as injection molding techniques and processes
Ability to work in a fastpaced environment and meet tight deadlines Excellent problemsolving, communication, and organizational skills Ensure bait is packaged neatly, correctly, and all packaging is labeled Pollybag bait packages together neatly with the correct amount of product Pick up and Return bait weekly and be able to pass bait inspection Ensure quality control standards were met with each batch of products Packaged bait products for distribution in a timely and orderly manner Loaded and unloaded products in preparation for packaging Display merchandise to create a visually appealing sales oor that encourages customers to purchase accessories in addition to clothing Use skills in upselling to regularly exceed sales targets Trained and certi ed bra sizer
Maintained high customer service standards in high-volume, fast-paced environments Worked as part of team to ensure orders were delivered accurately and ef ciently Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
Lead sales team by operating cash registers, tidying sales oor, and managing stock, when required
Achieved 120% or more of sales goals for twelve consecutive months Greeted customers when they entered the store and provided them with assistance Assisted customers in determining their needs and helped them select the right product
Raised the most pro t for breast cancer awareness competition aginst the entire district
Sr. Teller/MSR 1
Heritage Trust FCU/REV FCU July 2011 - February 2018 Education
Banking
Lighthouse University July 2011 - July 2013
High School Diploma
Berkeley High School August 1992 - May 1995
Supervised a team of 5 junior tellers, ensuring all customer service goals were met Developed and maintained an up to date and detailed knowledge of products and services to provide customers with accurate information Processed nancial transactions including deposits, withdrawals, transfers, and payments
Handled customer inquiries and complaints in a professional manner and in accordance with company policy
Identi ed suspicious activities and reported to the bank manager Collaborated with other departments to resolve customer service issues Expertise in resolving customer inquiries and complaints Responsible for balancing the teller station and ledger
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